Field service management software is a valuable addition to your business if you rely on technicians and offer field service to your customers in various locations.
A good field service management app can help you streamline operations and improve the efficiency of your field service teams with a different feature that can be used to schedule and dispatch the right employees, track inventory and equipment, real-time tracking of locations and activities, and more. If your small business needs it you can find field service management apps that include features for customer relationship management and improve your chances for success.
Considering how competitive the field service industry is becoming and that customers want premium service, most leading companies are leveraging field service management apps to deliver superior efficiency and service.. Using field service management software is critical success factor for small businesses, so keep on reading to find the best apps for field service management and use our filtering options to choose the right software for your company.
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10 Best Field Service Management Software For Small Business
1
Simple field service management software for contractors
44 reviews
73 reviews
Workyard is the best field service software that will help contractors and business owners easily schedule and dispatch workforce, allow clear communication and rely on accurate GPS tracking with time tracking built-in.
Workyard field service software will help you avoid wasted man hours and allow you to use the scheduling feature to create detailed plans weeks ahead of time. The Workyard schedule is intuitive and easy-to-use software that allows you to assign tasks to crew members in just a couple of clicks, add photos, notes, and checklists for more details, and send instant notifications when the schedule changes. This way your crew on the field will know exactly what needs to be done and be notified if anything changes on the schedule.
The entire Workyard software relies on accurate and precise GPS technology that enables you to track the exact locations of your employees on the field in real-time but also tracks movement, travel time, and mileage. In addition, with customizable geofencing, you can also receive arrival and departure notifications and know that your employees will get reminders to clock in as soon as they reach the job site.
Clocking in with Workyard is also easy considering your service technicians can use their smart devices to clock in and out, be reminded about the mandatory breaks, and automatically create timecards for each day. It’s a user-friendly app your employees will actually use and easily track hours, mileage, and overtime. This way you will save hours on payroll calculations and have all the data you need to easily review, edit and approve employee hours. With additional integrations with major payroll and accounting services, you will save even more time and money on endless paperwork and tedious repetitive tasks.
Workyard field service software also provides you with detailed data that will help you keep track of your project costs. The on-demand access to labor costs will enable you to see where exactly the budget is spent and make the billing process much faster and easier.
Finally, Workyard integrates seamlessly with all leading payroll, accounting and construction ERP solutions so you can leverage the existing systems that you use for payroll, invoicing and job costing.
Key Features
- Sortable scheduling and dispatching
- Task management with notes, photos, and checklists
- GPS-powered geofencing, arrival, and departure detection
- Real-time locations and route optimization
Best Suited For
- Appliance Repair
- Cleaning
- Electrical
- Fire Protection
- HVAC
- Installation Services
- Pest Control
- Plumbing
- Property Management
- Security
- Specialty Contractors
- Scheduling
- GPS Tracking
- Time Tracking
- Job Management
- Job Costing
- Mileage Tracking
- Note & Photo Sharing
Pricing
- Time tracking $6/mo/user + $ 50 company base fee
- Workforce Management $13/mo/user + $50 company base fee
- Large workforces of over 50 employees have custom pricing options
Explore & try out Workyard for 14 days.
No credit card required.
2
All-in-one field service software
51 reviews
95 reviews
FieldPulse software can help you optimize operations with job scheduling and management, and impress your clients with custom solutions, client hub, and digital invoices and payments.
The FieldPulse software can help you schedule and dispatch employees or entire teams in just a couple of clicks, and with multiple view options from daily agendas, Gantt charts, or maps. You can add specific notes, tags, gate codes, and comments to make the task more understandable and easier for your field employees. On the other hand, you can easily manage and impress your clients with customizable estimates, different offers, and digital invoices. The FieldPulse software is available for Android and iOS users so it’s easy to track and manage your teams on the go, get a better insight into daily activities and rely on advanced business reporting and metrics. In addition, you can track your fleet and rely on inventory management within the same app so you have everything you need in the palm of your hand with timesheets, logs, notifications, and more.
The FieldPulse has one of the best customer services in the industry so even if you have any additional questions or issues you can contact their professionals.
Key Features
- Scheduling and dispatching for techs
- Job management with status updates
- GPS fleet tracking
- Customer management and client hub
- Estimates, invoices, and payments
- Inventory management
- Sales suite
Best Suited For
- Appliance Repair
- Electrical
- Fire Protection
- HVAC
- Installation Services
- Plumbing
- Specialty Contractors
- Scheduling
- GPS Tracking
- Work Order Management
- Quoting & Estimating
- Inventory Management
- Invoicing
- Payments
- Price Book
Pricing
- Free trial for 7 days
- Custom pricing from $99/month
3
Intelligent field service software
59 reviews
Zuper field service software offers automation and intelligent solutions to help your business with scheduling, dispatching, work orders, estimating, and invoicing.
Zuper has great features for work order management where you can monitor and fulfill work orders, assign them to technicians on the job site and rely on daily debriefs. Everything you need is on the same dashboard so you can manage the schedule from the office and your field service crew can use their mobile devices to manage schedules, tasks, shifts, and time-offs. The navigation system will guide your employees to the job site via the most optimal routes and once they are there they will have all the information about the client and comprehensive asset history.
Your clients can use the same app for self-service booking, payments, and more which can help your field workers with the paperwork and ensure you are paid for every project as soon as possible. If you want to impress your clients even more and ensure customer satisfaction you can rely on numerous CRM integrations and combine the services to get the most out of Zuper, and set up geofences and live location tracking to let your clients know about the ETAs and job progress.
Key Features
- Manual scheduling and dispatching
- Assisted dispatching
- Annotated attachments
- CRM integrations (Zoho, HubSpot, Sell, and others)
- Configurable services reports
- Inventory management
- Quote and invoice management
Best Suited For
- Appliance Repair
- Cleaning
- Electrical
- Fire Protection
- HVAC
- Installation Services
- Pest Control
- Plumbing
- Property Management
- Security
- Specialty Contractors
- Scheduling
- GPS Tracking
- Work Order Management
- Quoting & Estimating
- Inventory Management
- Invoicing
- Payments
Pricing
- Free trial for 14 days
- Core $40/mo
- Premium $50/mo
- Enterprise custom prices
4
Field service management for contractors
236 reviews
197 reviews
FieldEdge is a good field service management tool for contractors including HVAC, electricians, plumbers, and more. This software is a one-stop shop for connecting your office and field employees, reducing manual labor, and ensuring your technicians have the best conditions to get any job done.
FieldEdge is created for small business owners and contractors that want to identify the company’s top employees with careful tracking of their performance. On the other hand, your employees will have all the information needed to create elaborate schedules and dispatch the right technicians on the field, along with the right data for every client. The FieldEdge also offers a fully customizable price book and digital invoices your field workers can collect on the spot so you can get the payments sooner. Because of the live QuickBooks integration, you can process the data as soon as it’s entered and increase profitability.
FieldEdge features a user-friendly customer database where you can see all of your clients, recent services, and history. In addition, each client call can be turned into a work order which can come in handy when you are managing a lot of callers and rely on small office teams.
Key Features
- Billing and invoicing
- Customer database
- Work order management
- Scheduling and dispatching
- Routing
- Customizable price book
- Integration with QuickBooks
Best Suited For
- Appliance Repair
- Electrical
- HVAC
- Plumbing
- Scheduling
- Work Order Management
- Quoting & Estimating
- Invoicing
- Inventory Management
- Payments
- Price Book
Pricing
- Pricing upon request
5
Asset-centric field service management software
22 reviews
269 reviews
ServiceMax’s field service management platform is designed specifically for asset-centric industries, with features that help customers improve asset uptime through optimized in-person and remote service and increase technician productivity with cutting-edge mobile tools.
ServiceMax offers various features that include mobile field service, engagement services for improved customer relationships, and real-time communication tools. The ServiceMax infrastructure is based on scheduling and dispatching and easy management of all internal and external activities in your company. On the Service Dashboard, you can see map layers, notifications, shift management, and all other variables your dispatches can use to make the field service technicians’ jobs easier. One of the most popular and used ServiceMax features is proactive maintenance and IoT. With real-time equipment data, you can avoid expensive reparations and keep your assets in optimal condition with regular maintenance.
Key Features
- Automated scheduling
- Billing and invoicing
- Calendar management
- Customer database
- Dispatch management
- Inventory management
- Online time clock
Best Suited For
- Appliance Repair
- Cleaning
- Electrical
- Fire Protection
- HVAC
- Installation Services
- Pest Control
- Plumbing
- Property Management
- Security
- Specialty Contractors
- Scheduling
- GPS Tracking
- Work Order Management
- Quoting & Estimating
- Inventory Management
- Invoicing
- Payments
- Price Book
Pricing
- Free trial for 30 days
- Custom
6
Field service management for small-to-midsize service contractors
1.3K reviews
411 reviews
ServiceFusion is a centralized field service management system where you can use customer management, scheduling, and GPS fleet tracking to boost your small-to-midsize service business.
ServiceFusion offers various plans for every budget and even feature upgrades where you don’t have to move up to the larger plan just for a couple of perks you need. ServiceFusion relies on easy scheduling and dispatching with a native telephony system and a way to notify your clients about the technician locations with text alerts. Additionally, with customer management features you can create and store multiple accounts, customize them to client’s preferences, and store public and private notes, docs and photos.
Considering the ServiceFusion platform follows your jobs from leads to payments, you can also rely on accurate and professional estimates, schedule on-site visits and convert every offer into an invoice with a couple of clicks. It’s easy to create progressive and recurring invoicing to save time and ensure faster payment processing with this field management software.
Key Features
- Scheduling & Dispatching
- Customer management
- Payment processing
- Text messaging alerts
- Job photo uploads
- Inventory management
- QuickBooks integration
Best Suited For
- Appliance Repair
- Cleaning
- Electrical
- Fire Protection
- HVAC
- Installation Services
- Plumbing
- Property Management
- Specialty Contractors
- Scheduling
- Time Tracking
- Work Order Management
- Quoting & Estimating
- Inventory Management
- Invoicing
- Payments
- Note & Photo Sharing
Pricing
- Starter $126 per month
- Plus $186 per month
- Pro $339 per month
7
Management software for field service operations
917 reviews
600 reviews
ServiceTitan field service and job management tools are focused on improved customer experience and offer one of the most user-friendly scheduling and dispatching solutions.
With ServiceTitan features, you can equip all technicians with an app that has GPS tracking, estimated templates, and digital work orders. On the other hand, all information about the clients from the first call is recorded and saved in one centralized system for easy access and better customer relationships. This way you can create detailed schedules and ensure your field technicians have the right information to get the job done faster and even offer multiple payment methods for even the most demanding clients. The technicians on the job site and your office workers can use the same time clock to generate accurate timesheets you can then automatically submit for payroll.
A plethora of ServiceTitan features that collect data will enable real-time insights, and elaborate reporting with revenue, team performance, and marketing ROI. You can assess and increase job profitability with all the data about man hours and inventory management, or use QuickBooks integrations for invoicing, refunds, and more.
Key Features
- Dispatching
- Scheduling
- Call booking
- Customer experience
- Financing
- Marketing
- Reporting
- Pricebook
Best Suited For
- Electrical
- HVAC
- Plumbing
- Specialty Contractors
- Scheduling
- GPS Tracking
- Time Tracking
- Work Order Management
- Job Costing
- Mileage Tracking
- Quoting & Estimating
- Inventory Management
- Invoicing
- Payments
- Note & Photo Sharing
Pricing
- Starter – Custom per technician
- Essentials – Custom per technician
- The Works – Custom per technician
8
Field service management software for small business
7.1K reviews
1.9K reviews
HousecallPro field service management offers great financial-management features that will help you track finances, but also manage your technicians and keep track of appointments and work orders.
HousecallPro is focused more on the financial aspect of your growing field service business and allows you to create accurate and professional estimates. This will help you create real-time pricing options for your customers and be sure you can keep up with the competition. The accurate estimates can be converted into invoices in just a couple of clicks and even enable your clients to pay in the way they want. HousecallPro offers Instapay options to get payments processed faster, or regular payments and advanced credit card storing features and online payment solutions.
HousecallPro also features an easy drag-and-drop scheduler that will help you get more bookings, schedule appointments, and service more customers. You can customize new and recurring jobs, set arrival windows, and pull up customer information and records for your technicians.
Key Features
- Invoicing and estimating
- Accept payments
- Scheduling
- Dispatching
- Voice, HCP assist, and online booking
- Custom reporting and job costing
- Price book
- Customer management
Best Suited For
- Appliance Repair
- Cleaning
- Electrical
- Fire Protection
- HVAC
- Installation Services
- Pest Control
- Plumbing
- Property Management
- Security
- Specialty Contractors
- Scheduling
- GPS Tracking
- Time Tracking
- Work Order Management
- Job Costing
- Mileage Tracking
- Quoting & Estimating
- Inventory Management
- Invoicing
- Payments
- Price Book
Pricing
- Free trial – 14 days
- Basic – $22 the first month ($65 per month after)
- Essentials – $22 the first month ($169 per month after)
- Max – Custom prices
9
All-in-one field service software and management app
576 reviews
230 reviews
Workiz is a good field service software and all-in-one management app that can help you schedule jobs, dispatch workers, create invoices, and track performance all in one place.
The Workiz management app allows you to stay organized and schedule your team with ease. It’s one place to gather all of your employees, customers, payments, inventory, and more, so you don’t have to use multiple platforms to make your business profitable. With Workiz you can save money and automate daily tasks, monitor performance and increase revenue by up to 25%. In addition to easy scheduling and dispatching you will have the opportunity to respond to leads first and beat your competitors with integrations with Angi, Google Local Services Ads, and Thumbtack.
The Workiz app on both iOS and Android smart devices gives you the opportunity to communicate with your customers in real time and ensure the fastest response time. This way you are not only focused on managing your field technicians but also provide the best customer experience.
Key Features
- Scheduling
- Online booking and checkout
- Client portal
- Automated reviews, reminders, and follow ups
- Inventory management
- Quotes, estimates, and invoices
- Sales proposals
- QuickBooks Online integrations
Best Suited For
- Appliance Repair
- Cleaning
- Electrical
- HVAC
- Plumbing
- Specialty Contractors
- Scheduling
- GPS Tracking
- Work Order Management
- Quoting & Estimating
- Inventory Management
- Invoicing
- Payments
Pricing
- 7-day free trial
- Lite – Free up to 2 seats
- Standard – $225 per month
- Ultimate – Custom plan
10
End-to-end field service management software
10 reviews
128 reviews
SimPro is a cloud-based software that enables real-time communication for your office and field staff, automates repetitive tasks, and lives up to customer expectations.
SimPro is best known for immaculate estimates and quotes you can generate right from the app with prebuilt rates. Auto-populating the job details will help you create estimates faster than the competition and still keep the professional appearance your clients will love. In addition, you can use the same SipPro software to view and edit daily, weekly or monthly schedules and dispatch your service team based on zones or distance to the site.
Once the job is complete you can generate invoices in just a couple of clicks and rely on accounting integrations for automation of the process. You can create and collect payments on the field, through email, Customer Portal or by collecting card information over the phone, reducing the time needed to process payments and increasing profitability.
Key Features
- Estimating and quoting
- Scheduling and dispatch
- Invoicing and payments
- Inventory management
- Third-party integrations
- Fleet tracking
- Accounting integrations
- IoT
Best Suited For
- Appliance Repair
- Cleaning
- Electrical
- Fire Protection
- HVAC
- Installation Services
- Pest Control
- Plumbing
- Property Management
- Security
- Specialty Contractors
- Scheduling
- GPS Tracking
- Work Order Management
- Job Costing
- Quoting & Estimating
- Inventory Management
- Invoicing
- Payments
Pricing
- Custom pricing upon request
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