Managing a construction business isn’t for the faint of heart! You’re forced to wear many (hard) hats while managing multiple projects, tight deadlines, and your crew, so staying on top of everything can feel impossible.
But here’s the good news: scheduling software solutions can take the stress out of managing your business, help you keep your head above water, and get invoices paid faster.
With so many options, knowing which solution fits your business best is enough to make you want to give up on the whole thing. Fortunately, we will share the ten best service scheduling software solutions for 2024 to help you cut out the guesswork and run your business more effectively.
We’ll filter the options by features and industry type, making it easy to find the perfect fit for your needs.
From tailored features to adaptability across different industries, these software solutions can revolutionize how you run your construction business. So, let’s dive in and explore the top service scheduling software solutions of 2024!
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1
Best for Construction and Field Services
67 Reviews
96 Reviews
If you’re in the construction business, chances are you’ve already come across Workyard, an all-in-one scheduling software with a user-friendly interface and a wide range of features. It’s designed for construction and specialty contractors, oil and gas companies, and telecommunications businesses.
Workyard’s time tracking feature monitors employees’ hours for accurate payroll. The scheduling and dispatch feature lets you assign tasks and shifts in seconds, while the GPS tracking feature helps you keep tabs on your team’s locations.
But that’s not all – Workyard also offers work orders and job costing capabilities; it’s a comprehensive solution for all your scheduling needs. With Workyard, you can create a project schedule and assign tasks to employees more simply than ever—saving you serious person-hours and freeing up time for other vital tasks.
Workyard also gives you access to features like digital checklists, digital timesheets, photos, and notes for better communication and organization on the job site.
Another perk we can’t skip is Workyard’s mobile job scheduling app—it lets your employees stay connected and access schedules and job information on the go. Plus, with its cloud-based system, you can access live data from anywhere.
And that’s just the beginning—see more of what Workyard can do here.
Key Features:
- Time Tracking
- Scheduling & Dispatch
- GPS Tracking
- Work Orders
- Job Costing
Best Suited For:
- Construction & Specialty Contractors
- Oil & Gas
- Field Services
- Telecommunications
Pricing
- Comprehensive free trial
- Time Tracking: $6 per month per user
- Workforce Management: $13 per month per user
- Large Workforces: Custom pricing (contact us for a quote)
We understand these industries’ unique challenges and needs, so they’re tailor-made to help you improve project profitability. With Workyard, you can easily manage and measure your crew’s work through one user-friendly app that they can learn to use in minutes. Save time, reduce paperwork, and increase efficiency with Workyard.
Try Workyard free today!
Try Workyard free for 14 days.
No credit card needed.
2
Best for Small Businesses
5 Ratings
490 Reviews
We’re moving on to Thryv, a comprehensive service scheduling software designed for small businesses.
Thryv offers everything you need to streamline business operations and boost customer satisfaction. With a focus on simplicity and efficiency, Thryv is the perfect solution for businesses looking to automate their processes and save time.
Thryv offers a user-friendly interface that allows scheduling appointments and managing staff availability and even integrates with popular calendar apps. The client portal feature gives customers the convenience of self-service booking and access to their appointment history. Plus, with the ability to create professional quotes and invoices, businesses can maintain a polished and organized image.
Key Features:
- Scheduling & Dispatch
- Client Portal
- Quotes & Estimates
- Invoicing
Best Suited For:
- Healthcare
- Retail
Pricing
- Basic Package (limited to five users): Free
- Plus (unlimited seats may be purchased): $20 a seat per month
- Professional (unlimited seats may be purchased): $30 a seat per month
- They also have special pricing available for teams of 10 or more employees that start at $16 per seat per month.
- Command Center users can also purchase an additional 100 minutes monthly for just $5.
3
Best for Technicians
293 ratings
Next, we come to ServiceTrade, powerful service technician scheduling software to limit technician drive time so they can do more jobs thanks to efficient routing.
This software offers several critical features for construction and specialty contractor businesses. Notably, it helps businesses plan ahead to get the most of their labor supply when it’s limited and also keep track of how much work is delivered on time vs. early or late.
ServiceTrade helps companies streamline their operations and improve customer satisfaction by managing technician schedules and routes and providing real-time job status updates. When technicians are on the job, ServiceTrade gives them access to equipment service history so they can make the best decisions and complete their work efficiently.
Tasking checklists from ServiceTrade also help technicians stay on track and not miss any important details during a job. These checklists also guide technicians in documenting repair opportunities that eliminate future breakdowns and increase revenue through additional services.
Key Features:
- Time Tracking
- Scheduling & Dispatch
- Client Portal
- Work Orders
- Quotes & Estimates
- Invoicing
Best Suited For:
- Construction & Specialty Contractors
Pricing
- Select
- Premium
- Enterprise
4
Best for QuickBooks Integrations
264 reviews
This scheduling service software integrates with QuickBooks. With Smart Service, you can easily track customer history, schedule jobs, and invoice directly through QuickBooks.
Smart Service offers powerful features that enable contractors to streamline their operations and improve productivity. It also allows users to integrate with their existing QuickBooks account for seamless accounting and financial management. This integration allows users to add routing, scheduling, and dispatching with a single tool—no more digging around in old files trying to find what you need for a job!
Technicians can get access to the Smart Service mobile app to make their jobs a lot easier too. Some of the features techs will benefit from include instant access to schedules, contact information, equipment records, service histories, and company forms.
Key Features:
- Time Tracking
- Scheduling & Dispatch
- Work Orders
- Quotes & Estimates
- Invoicing
Best Suited For:
- Construction & Specialty Contractors
- Oil & Gas
Pricing
- Smart Service offers a pricing calculator to calculate what their service might cost you.
5
Best for HVAC and Plumbing
58 ratings
702 reviews
Many HVAC, plumbing, electrical, and other home and commercial service professionals choose ServiceTitan software to ensure the profitability and competitiveness of their businesses. With this ServiceTitan, they can close more jobs and convert more estimates, all while receiving real-time reports and making every customer interaction a “five-star experience.”
One reason ServiceTitan suits HVAC and plumbing contractors so well relates to the powerful data analytics it offers users. For example, they can get access to insights like which electrician jobs are selling best, when water treatment contracts are churning, and more. With these insights on hand, they can make data-driven decisions that boost their business success.
ServiceTitan also targets their services with general contractors to more niche industries, including chimney sweeps, septic, garage door, and electrical software professionals. As an end-to-end tool, it offers contractors, crews, and technicians with all of the information, documents, and photos, and other key pieces of the job they need in one place.
Key Features:
- GPS Tracking
- Scheduling & Dispatch
- Client Portal
- Work Orders
- Quotes & Estimates
- Invoicing
- Job Costing
- Price Book
Best Suited For:
- Construction & Specialty Contractors
Pricing
ServiceTitan offers a free two-month trial, but you must contact them directly to request specific pricing for their three packages:
- Starter
- Essentials
- The Works
6
Best for Workforce Management
47.4k rating
19.2K ratings
HomeBase is a scheduling service software that strives to end scheduling chaos and optimize schedules to keep all team members on track.
It offers a comprehensive set of features for efficient workforce management, helping users build schedules using templates or auto-scheduling to optimize shifts while tracking availability and time off to prevent conflicts and receive alerts to avoid overtime. Publishing and sharing schedules are straightforward, too—teams get instant notifications through text, email, and the mobile app.
Employees can also request time off and change availability within the HomeBase, with managers having control over approvals and request management. Real-time tracking and adjustment of labor costs, shift management, and communication with available employees are all facilitated, which helps with effective and adaptable workforce management.
Key Features:
- Time Tracking
- Scheduling & Dispatch
Best Suited For:
- Manufacturing
- Facilities Management
- Financial Services
- Telecommunications
- Healthcare
- Retail
Pricing
- Free: $0 for one location with up to 20 employees
- Essentials: $20 per location per month for unlimited employees
- Plus: $48 per location per month for unlimited employees
- All-in-One: $80 per location per month for unlimited employees
7
Best for Large Field Workforces
62 ratings
32 reviews
MSI Data streamlines scheduling for organizations with large field workforces. It’s meant to assign the right workers to their correct job assignments.
Service Pro by MSI Data automates scheduling, dispatching, work orders, and payments to make service delivery more effective and timely. MSI Data offers technician scheduling software to maximize service delivery by assigning the most suitable technicians for each job.
It also integrates GPS tracking to schedule technicians based on their distance to work orders, and it even provides a visual scheduling board for easy drag-and-drop assignments.
Key Features:
- Time Tracking
- Scheduling & Dispatch
- Work Orders
Best Suited For:
- Oil & Gas
- Manufacturing
- Facilities Management
- Telecommunications
- Healthcare
Pricing
- Contact MSI Data to request a free demo or to get pricing information.
8
Best for Service Planning
10 ratings
86 reviews
ScheduleIt is a service scheduling software that’s been in use for more than 20 years. It strives to help users optimize resource allocation and time management with service scheduling software and service planning solutions.
Users can easily schedule service engineers and essential resources across various locations and devices. In turn, this can cut costs and enhance efficiency. Whether you require swift, short-term responses or comprehensive, long-term service planning, it accommodates a variety of service tasks and job scheduling needs with comprehensive reporting and in-depth analysis capabilities.
Key Features:
- Time Tracking
- GPS Tracking
- Scheduling & Dispatch
- Client Portal
- Work Orders
- Quotes & Estimates
- Invoicing
- Job Costing
Best Suited For:
- Facilities Management
- Financial Services
- Retail
Pricing
- Startup $43 per month
- Business Plan $59 per month
- Enterprise Plan $98 per month
9
Best for IT Businesses
854 reviews
1.5K reviews
From the Freshservice suite of products, including Freshdesk, comes Freshservices, an IT services management tool (ITSM) that helps businesses “break down the wall between service and operations management.”
With its easy-to-use interface and powerful features, Freshservices allows users to optimize all of their IT tasks in one place, with a real-time view of their infrastructure. Along with robust automations, Freshservices provides a number of helpful management tools including those for workloads, change and release, service requests, and incidents.
Key Features:
- Scheduling & Dispatch
- Work Orders
- Maximize Agent Efficiency
- Integrated Service Channels
- Incident And Service Report Management
- Track Team Availability
- No-Code Workflows
- Mobile App
- Scalable Cloud
Best Suited For:
- Healthcare
- Retail
Pricing
- Free plan for up to 10 users as well as three paid plans:
- Growth: $15 per user per month, billed annually
- Pro: $49 per user per month, billed annually
- Enterprise: $79 per user per month, billed annually
10
Best for Small Businesses
5.3k ratings
2.9k reviews
Finally, you have Jobber. This field service job management tool caters to field service businesses by helping them organize, manage, and grow their businesses.
With Jobber, users can schedule appointments, dispatch tasks, track technicians, and create work orders in one place. This makes it a convenient solution for companies of any size hoping to streamline their scheduling processes.
Jobber also offers various features we’ll tell you about below that help businesses improve their efficiency and productivity.
Key Features:
- GPS Tracking
- Scheduling & Dispatch
- Client Portal
- Quotes & Estimates
- Invoicing
Best Suited For:
- Construction & Specialty Contractors
Pricing
- 14-day free trial
- Core: $49 per month for one user
- Connect: $119 per month for up to five users
- Grow: $245 per month for up to 15 users
Frequently Asked Questions About Best Service Scheduling Software
Still have lingering questions about field service management software?
Here are some frequently asked questions about FSM software and Jobber specifically:
FSM, or field service management software, is designed to help businesses manage their field operations. This includes:
- Scheduling appointments
- Tracking technicians
- Dispatching tasks
- Invoicing and billing
FSM software helps businesses become more efficient, organized, and ultimately more profitable.
Prices range for field service management software, and they vary depending on factors like the platform you choose, how many team members you have, the features you want, and more. Many platforms offer a free trial to determine if the platform is the right fit before you take the plunge and land on one.
Although they are both types of software, field service management (FSM) and customer relationship management (CRM) serve different purposes.
FSM optimizes field service operations, including the tasks discussed today, like scheduling technicians and tracking job progress. Conversely, CRM manages customer information and interactions, boosting sales and marketing efforts.
Both systems can complement each other through integration but primarily cater to distinct aspects of a business’s operations and customer interactions.
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