Regardless of the industry you work in, a field service app can help you streamline your operations and improve overall customer satisfaction. With the introduction of smartphone apps, field service management has never been easier. But with so many field service apps on the market, how can you determine which one’s right for your business?
We’ve prepared a list of the top eight field service apps to help you manage your workforce, schedule appointments, track inventory, and more to ensure your business works smoothly and effectively. Continue reading to find out which applications made the cut!
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Field Service Apps for Every Business
1
Best field service app for contractors
44 reviews
82 reviews
Workyard’s field service app was designed with contractors and field service businesses in mind. The app is simple and easy to use, making it suitable for even the least tech-savvy person on your team. Everything your field employees need is accessible from Workyard’s app, allowing them to easily clock in and out, access up-to-date information and schedules, and have all the information they need at their fingertips. The automatic push notifications will remind them to track time and clock in as soon as they reach the job site, and you will have a clear and real-time overview of all the employees on the field.
Unlike some field service management apps, Workyard gives you the tools you need to track employee time, mileage, and driving routes with ease. Meaning every hour is always accounted for and timesheets are always accurate.
Workyard also allows you to see in real-time exactly where your employees are so that you can assign tasks accordingly. From the field, employees can add notes, checklists, and/or photos to tasks to quickly communicate project progress on the fly. Back in the office, you’ll get notified in real-time to better understand how work is progressing. Most importantly, you’ll be able to audit timesheets, create report cards, and manage payroll all from the same place.
Integrations with all the major payroll services such as Gusto, QuickBooks, Sage, and others allow you to streamline the entire process, reduce manual calculations, and save thousands on payroll each month. The Workyard app will work even if there is no internet access and update all the data to the cloud as soon as the connection is available making it the perfect fit for teams working on remote job sites.
Key Features
- Accurate GPS tracking and live view of crew locations
- Office-to-field scheduling
- Arrival and departure detection with precise geofencing
- GPS-powered time tracking
- Task management
- Photo, notes, and checklist sharing
- Mileage and travel time tracking and reporting
- Payroll and accounting integrations
Best Suited For
- Construction & Specialty Contractors
- Service & Maintenance
- Manufacturing
- Property Management
- GPS and mileage tracking
- Scheduling and dispatch
- Communication tools
- Offline capabilities
- Time tracking
- Mobile app
- Reporting
Pricing
- Time tracking – $6 per user per month
- Workforce management – $13 per user per month
- Large workforces – Custom pricing
Explore & try out Workyard for 14 days.
No credit card required.
2
Best customer-focused field service app
58 reviews
234 reviews
Dynamics 365 Field Service is an all-in-one software solution for streamlining and optimizing field service operations. This software, which is part of the Microsoft Dynamics 365 suite, provides a variety of features to assist businesses in managing their field service operations, such as work order management, resource scheduling, inventory management, and asset tracking.
Businesses can automate many of their field service procedures using Dynamics 365 Field Service, enabling more effective resource usage and greater customer satisfaction. The software provides dispatchers with real-time visibility into field operations, allowing them to make fast decisions based on real-time data. Field technicians can use their mobile devices to obtain work order details, client information, service history, and other critical data, allowing them to perform more efficiently and effectively. Furthermore, because this is a Microsoft product, there are numerous integrations with other Microsoft tools and programs like Power BI, Power Apps, and Outlook.
Key Features
- Work orders
- Scheduling and dispatching
- Communication
- Mobile application
- Asset management
- Time tracking
- Analytics and reporting
- Preventative maintenance
Best Suited For
- Service & Maintenance
- Manufacturing
- Healthcare
- Scheduling and dispatch
- Inventory management
- Work order management
- Communication tools
- Time tracking
- Mobile app
- Reporting
- Billing
Pricing
- Dynamics 365 Field Service – $95 per user/month
3
Free field service management app
73 reviews
2.5K reviews
Odoo is an open-source business software system that aims to help businesses of all sizes run more efficiently.
CRM, accounting, inventory management, manufacturing, project management, and other applications and modules are all seamlessly linked into one platform. Odoo software provides features for sales and marketing management, including lead tracking, email campaigns, and customer segmentation. It also has advanced inventory management features including barcode scanning, batch, and serial number tracking, and real-time inventory tracking.
With task management features, schedules, and resources, Odoo’s project management features enable businesses to follow their projects from start to completion. You can also rely on extensive accounting features like invoicing, payments, and financial reporting.
Key Features
- Appointment scheduling
- Task assignment
- Route planning
- Time tracking
- Custom worksheets
- Invoicing
- Quotes
Best Suited For
- Construction & Specialty Contractors
- Service & Maintenance
- Manufacturing
- Property Management
- Travel & Logistics
- Hospitality
- Healthcare
- Scheduling and dispatch
- Inventory management
- Work order management
- Time tracking
- Mobile app
- Reporting
- Billing
Pricing
- One App – Free
- Standard – $11.90/user/month
- Custom – $17.90/user/month
4
Best field service management software
2K reviews
7.5K reviews
Freshdesk is a cloud-based customer support software system that enables businesses to handle their customer service operations more efficiently.
Freshdesk’s omnichannel support is one of its primary features, allowing businesses to manage customer support inquiries from many channels, including email, phone, chat, social media, and more, all from a single platform. To help businesses prioritize and respond to customer inquiries quickly and efficiently, the software includes advanced ticket management features like automation, assignment rules, and escalation workflows. Freshdesk also provides robust collaboration features, allowing agents to collaborate and share information to address client concerns. It also has a knowledge base capability, which allows businesses to develop a self-service portal for their customers to access relevant knowledge articles, FAQs, and other resources to assist them to solve problems.
Key Features
- Schedule planning and monitoring
- Appointment scheduling and navigation
- Live updates from the field
- Time tracking for service tasks
- Omnichannel customer engagement
- No-code bots for streamlined operations
- Capture customer signatures
- Integrations with CRM, OMS, billing, and invoicing systems
Best Suited For
- Service & Maintenance
- Manufacturing
- Property Management
- Travel & Logistics
- Hospitality
- Healthcare
- Scheduling and dispatch
- Work order management
- Communication tools
- Time tracking
- Mobile app
- Reporting
- Billing
Pricing
- Free – up to 10 agents
- Growth – $15 /agent/month, billed annually
- Pro Popular – $49 /agent/month, billed annually
- Enterprise – $79 /agent/month, billed annually
5
Best mobile field service app
22 reviews
28 reviews
ServiceMax provides one-of-a-kind solutions for field service professionals, with an easy-to-use interface and reliable access regardless of internet connectivity.
One of ServiceMax’s primary benefits is its ability to give real-time visibility into field activities. Field technicians can access work order details, client information, service appointments, and other vital data from their mobile devices thanks to the software’s mobile app. ServiceMax also includes robust asset management tools that allow businesses to monitor their assets from purchase through retirement. The software includes features for managing preventative maintenance schedules, asset utilization tracking, and warranty and contract management.
ServiceMax’s ability to interact with other company software solutions, such as CRM, ERP, and financial management systems, is another essential feature. This enables companies to create a unified end-to-end field service management solution, with data flowing effortlessly between platforms.
Key Features
- Appointment scheduling
- Alerts and notifications
- Automated scheduling
- Dispatch management
- Calendar management
- Billing and invoicing
- Quotes and estimates
- Inventory management
- Work order management
Best Suited For
- Construction & Specialty Contractors
- Service & Maintenance
- Manufacturing
- Oil & Gas
- Property Management
- Travel & Logistics
- Healthcare
- Scheduling and dispatch
- Work order management
- Offline capabilities
- Mobile app
- Reporting
- Billing
Pricing
- Custom
6
Best customizable field service app
27 reviews
27 reviews
Fieldpoint Mobile Pro is a dynamic and customizable field service mobile software that uses a variety of features to optimize workflow and raise productivity in your company.
Fieldpoint Mobile Pro’s mobile field service app offers some standout capabilities. For example, field employees can access work order details, client information, and other vital data from their mobile devices. Furthermore, technicians can execute repair orders and update task statuses in real-time, decreasing the need for manual data entry.
Fieldpoint Mobile Pro also has robust scheduling and dispatch tools that enable organizations to send work orders to the best-qualified specialist based on characteristics such as location, availability, and skill set. There is even a checklist tool to assist with designing custom checklists and attaching them to work orders, equipment, and contracts for all regulatory requirements, inspections, site surveys, and maintenance.
Key Features
- Native mobile app
- Invoicing
- Customer signature collecting
- Tasks, labor, and expense tracking
- Routing and mapping
- Customer work orders
- Checklist management
- Integrated parts management
Best Suited For
- Service & Maintenance
- Manufacturing
- Oil & Gas
- Property Management
- Travel & Logistics
- Healthcare
- Scheduling and dispatch
- Inventory management
- Work order management
- Mobile app
- Reporting
- Billing
Pricing
- Custom
7
The most efficient field service app
Easy Field Services is a complete field service management app that streamlines the whole field service process, from work order scheduling and dispatching to tracking technician performance and giving real-time productivity updates.
The software has a user-friendly layout that is simple to navigate and use. Work orders can be created and managed by businesses, assigned to specific technicians, and tracked in real-time. The software can be used by businesses to monitor and manage inventory levels, view service appointments, collect customer comments and ratings, and generate custom service reports to obtain insights into their field service performance. The software also includes strong communication capabilities such as in-app chat, automatic alerts, and real-time updates, which serve to increase collaboration between technicians and management by keeping everyone on the same page.
Key Features
- Scheduling and dispatching
- Live location tracking
- Intercommunication chatbox
- Expense tracking
- Attendance management
- Performance analysis
- Work orders
Best Suited For
- Construction & Specialty Contractors
- Service & Maintenance
- Manufacturing
- Oil & Gas
- Property Management
- Travel & Logistics
- Healthcare
- GPS and mileage tracking
- Scheduling and dispatch
- Work order management
- Communication tools
- Mobile app
- Reporting
- Billing
Pricing
- Starter – Free
- Professional – $4.99/Month
- Professional Pro – $9.99/Month
- Enterprise – $24.99/Month
8
The most user-friendly field service software
The ServicePower app is easy to use and straightforward, with a dashboard that offers a quick overview of technician schedules, work information, and service requests.
For improved workflow and administration, the ServicePower platform unifies customer engagement, technicians, and third-party contractors. The software also provides real-time data, allowing management to evaluate technician performance and follow the status of repair orders. Customizable statistics and dashboards are available in the ServicePower app, allowing organizations to track critical data such as project completion rates, staff usage, and customer satisfaction. Further capabilities offered by ServicePower include inventory management, parts ordering, and customer invoicing, all of which assist firms in streamlining their field service operations and improving customer service.
Key Features
- AI-powered scheduling
- Contractor onboarding
- Third-party dispatching
- Claims management
- Self-service booking
- Customizable notifications
- Document and photo sharing
- Efficiency and productivity reporting
Best Suited For
- Service & Maintenance
- Property Management
- Hospitality
- Scheduling and dispatch
- Inventory management
- Work order management
- Communication tools
- Mobile app
- Reporting
Pricing
- Pricing information is available on inquiry
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