The 8 Best Service Scheduling Software Solutions for 2024
Looking for service scheduling software for your construction business? We’ve reviewed 8 of the best apps on the market to help you choose!
As a manager or business owner, you know just how much work goes into staff scheduling. But aside from ensuring all shifts are covered, there’s also the task of managing employee workload, shift swaps, time off requests, and more.
While you can manually schedule and dispatch jobs using paper and pencil or (god forbid) an Excel spreadsheet, this method can be time-consuming and error-prone, especially when you have a larger team.
This is where service scheduling software can help. It simplifies and automates your scheduling processes, handles last-minute changes, and ensures the best use of your technician’s time and other resources.
Whether offering services from one location or going to clients’ homes, service business scheduling software can help you run your business more efficiently. This guide will look at some of the best options for your construction business. So, let’s get started.
Top Picks
Below, you’ll find a summary of each app we’ve reviewed, with our scores, each app’s ideal use cases, its pricing, the availability of any free trials or free tiers, and the platforms on which the app is available. Each app has been thoroughly investigated and analyzed for users like you, with pros and cons, key features, integrations, and real user reviews.
Let’s take a look…
9.2 
14-day free trial, (no card needed)
8.2
14-day free trial with no credit card required
8.0
14-day free trial or demo
8.2
14-day free trial with no credit card required
7.5
14-day free trial with no credit card required
7.9
14-day free trial with no credit card required
EDITOR’S NOTE: We created Workyard – the first app reviewed here – to address issues we encountered while struggling to track and manage construction payrolls for over 700 workers in over 50 construction businesses. We built the Workyard app from the ground up to support construction companies like yours, with industry-essential features like the industry’s most accurate time clock app with GPS and geofencing, intuitive contractor scheduling, construction cost tracking tools, and more.
Learn more about how Workyard works on our main website, or sign up for a 14-day free trial today to see what Workyard can do for your business.
Workyard
Scoring
Key Features
-
Digital team calendar for scheduling
-
Custom labels and group by employee or project
-
GPS time clock with auto clock-in
-
Real-time employee locations and location history
-
Job tracking on easy-to-use mobile app
-
Key insights from time and project data
-
Automated compliance with labor regulations
-
Native integrations with cloud and on-premise apps
Job instructions with checklists, notes, and attachments
Convenient map view for checking the locations of team members
Automatic mileage capture for reimbursements
Real-time dispatch decisions
Some double-entry issues with payroll integrations
Reporting feature can be improved
Bugs with mobile notifications
Highlights
Workyard is scheduling software designed for contractors. It helps you stay on top of everyone’s schedules while streamlining different tasks when managing a mobile field crew.
Scheduling
Workyard eliminates the headache of manual scheduling with its digital team calendar, which organizes jobs and communicates them automatically with your team. You can provide more details about the job using notes, photos, checklists, and more.
Using your team members’ real-time location information, you can dispatch jobs quickly and more accurately. Schedule all work for your crew in a centralized and updated digital calendar on Workyard, from projects and work orders to emergency and recurring tasks.
You can break down bigger and longer-running projects into smaller, more manageable tasks. You can also schedule dispatch work orders using the daily or weekly planner.
Workyard can schedule daily, weekly, or monthly maintenance work with no hassle. If any emergency tasks need to be done ASAP, you can assign and notify your team even while you’re on the go.
Effortless Job Tracking
Workyard lets you track time, costs, resources, and profitability on each job. It captures real-time job progress from the field, keeping office teams updated and giving complete transparency over your field employees’ activities while on the clock.
Workyard also makes it easy for your team to share work progress via the mobile app. Team members can add descriptions to their time card notes, like hours they’re logging or work they’ve finished.
They can also take photos and attach them as proof of work. Locations and projects will automatically be tagged to any images attached to their notes. If they made any project-related store visits or trips, they can also attach photos of receipts for reimbursement purposes.
Precise GPS Time Clock
On the Workyard mobile app, employees can do a manual clock-in or an automatic clock-in when they enter a job site. You can also set up team members as admins so they can clock in multiple team members in one go.
Workyard’s precise GPS time clock app simplifies tracking your team’s hours, locations, and mileage, ensuring transparency for every minute worked. The Time Card dashboard shows all employee time cards and important time card details, which you can easily export whenever you need.
Customizable Reports
You can access customizable reports and dashboards to get insights from your time and project data.
Employee time reports show detailed and summarized time cards, time offs, pay period times, and time card notes.
You can also get detailed and summarized reports for projects, schedules, and tasks.
Built-In Labor Compliance
Workyard also protects your business with its built-in compliance features.
It automatically calculates overtime based on federal, state, or custom rules. With the employee classification, you can also import workers to Workyard to ensure they’re set up with the correct worker type, meal break and overtime policies, and exemption statuses.
Workyard also has accurate recordkeeping and unlimited storage of GPS-verified time records, which are searchable and accessible to every employee, to ensure transparency and accountability.
Reviews
Workyard has received consistently strong reviews and solid ratings across three review platforms. It received its highest score of 4.9 on Capterra. Check out some of the reviews below.
According to iOS user Ahleh888, the app he used at his last company randomly lost his hours. His five-star rating for Workyard is because of his great user experience.
iOS Review:
This app works ⭐⭐⭐⭐⭐
“I used a different app at my last company that crashed and randomly lost my hours. Caused me more grief than it was worth. Workyard has been great so far. App just works. Maybe that shouldn’t be something to brag about, but there it is.”
For Android user Lou Minor, it’s a short and straightforward five-star review because of how the app helps organize job sites, employees, and time cards.
⭐⭐⭐⭐⭐
“Definitely helps with organizing job sites, work crew, and time cards.”
Dana A. loves the Workyard Dashboard, where she can see payroll costs for the period. She also likes how multiple managers can approve time. She’s looking forward to syncing Workyard with their payroll service.
Capterra Review:
Time/stress saver ⭐⭐⭐⭐⭐
“We transitioned from a time tracking software that was giving us massive headaches with overtime and double time. During the free trial, we ran some tests to make sure that the OT and DOT were calculating properly and even learned a few things about how OT and DOT work. We love the Dashboard to be able to see the costs of payroll for the period and the ability to easily have multiple managers approve time. The potential that they will be able to sync this with our payroll service is also something we look forward to.”
Pricing
Free Trial?
14-day trial with no credit card required
Time Tracking
Annual: $6 / month per user + $50 base fee
Monthly: $8 / month per user + $50 base fee
Workforce Management
Annual: $13 / month per user + $50 base fee
Monthly: $16 / month per user + $50 base fee
Workyard makes scheduling easy!
Click Here to Find Out More
ServiceTrade
Scoring
Key Features
-
Scheduling and dispatching
-
Parts procurement management for technicians
-
Work order and project management tools
-
Field technician productivity tools (mobile app, time cards, etc.)
-
Field service reports and dashboards
-
Data syncing and accounting integrations
Smart AI for scheduling and dispatching
Real-time technician progress
Field service dispatch work order queue
Restrictive for non-service businesses
Add-ons like time cards and forms can be expensive
Takes time to learn all features
Highlights
ServiceTrade offers commercial contractors end-to-end service, project, and sales platforms.
Under its Operations Platform, you can access office coordination, field technician productivity, management visibility, sales success, and client communication services.
You can manage service and project work more efficiently by helping you respond to service calls quickly and assign the right technician for the job. The app’s work order queue allows you to work through backlogs so technicians are aware of high-priority jobs.
ServiceTrade also equips technicians with a mobile app for work orders and customer information. It allows technicians to take photos and audio notes, digitize paperwork, and obtain customer signatures. Technicians can also create quotes and get approval while in the field.
Reviews
ServiceTrade only earned 2.3 and 2.6 ratings on the App Store and the Play Store, respectively. However, it scored higher on Capterra, with a rating of 4.6 from 308 total reviews. See what users have to say about ServiceTrade below.
iOS user jmduke7 got creative with his review and gave ServiceTrade a two-star rating.
iOS Review:
Testing Patience: Field Tech Edition ⭐⭐
“Ah, the tech miracle that promises to solve everything – like a superhero with a few quirks. Picture this: You bravely enter descriptions and submit pics, only to discover it has a talent for cloning, making your notes feel like a sci-fi sequel – “The Duplicating Chronicles.” And when it plays hide-and-seek with your info, it’s like your data is training for a stealth mission.
Then there’s the clock-in feature, the rebellious teenager of the app family. Low connectivity turns it into a rebel, refusing to acknowledge your job clock-ins and outs. It’s the payroll’s wild child, causing potential wage losses and turning your precious time between jobs into a mini time warp.
Sure, it’s a tech genius when the connectivity stars align. But in the low bars zone, it’s like dealing with a moody AI roommate. It’s a mix of great features and a sprinkle of chaos, leaving you questioning if you accidentally signed up for a reality show called “Testing Patience: Field Tech Edition.”
Android user Tomas Ojeda gave it one star because the app is too glitchy, and he always has issues clocking in.
Google Play Review:
⭐
“Has way too many glitches. I constantly have to uninstall and reinstall the app. It double double-clocks me in sometimes or doesn’t clock me in at all.”
For Gabriela C., ServiceTrade is great for scheduling and setting up jobs, hence her five-star rating.
Capterra Review:
Best platform ⭐⭐⭐⭐⭐
“I love that I can manage multiple accounts with ServiceTrade. I have the ability to send proposals and set up jobs using the proposals approved by customers. It’s great for scheduling jobs daily, weekly, and monthly.”
Pricing
Free Trial?
Free demo only
Select
Contact ServiceTrade for pricing
Premium
Contact ServiceTrade for pricing
Enterprise
Contact ServiceTrade for pricing
Jobber
Scoring
Key Features
-
Customer online booking
-
Easy job scheduling and calendar management
-
Map and routing for the fastest and most fuel-efficient routes
-
Team push notifications
-
Automated visit reminders to customers
-
Integrations with your business’ favorite apps and tools
-
Credit card processing for faster payments
-
Financial management and reporting tools
Personalized calendar with color coding and filters
Drag and drop scheduler
Professional job quotes in minutes
Can be expensive when adding users and features
Lacks bid building features
Some onboarding and implementation challenges
Highlights
Service business scheduling software like Jobber lets you schedule and dispatch jobs and keep track of important client details, whether in the field or the office.
You can get notified of new online bookings or schedule a technician visit directly in your calendar. Jobber’s customizable calendar lets you choose from different views to see your team members’ schedules and availability and adjust schedules easily by drag-and-drop.
With Jobber’s map and routing features, you can also reduce your transit times. It can generate the fastest and most efficient routes based on past visits and assign new jobs to the nearest technicians based on their GPS locations.
Jobber’s team-based push notifications ensure everyone is updated on new job assignments or changes. To keep your customers informed, you can share “on my way” texts and appointment details. The two-way text messaging feature between customer and technician is also stored in Jobber for easy reference.
After the job is done, Jobber sends automated follow-up messages for feedback and reviews or simply as a thank you to customers.
Reviews
Jobber registered strong scores and thousands of user reviews across three major platforms. It received its highest overall score of 4.8 for over 8,000 reviews on the iOS App Store. Check out some user reviews below.
Kachina5499 isn’t too happy using Jobber. He shared how it’s made his job harder, from scheduling to invoicing.
iOS Review:
Jobber website better than the app ⭐⭐
“It has potential, but it is not user-friendly and is really making my job harder. The guys can’t figure out how to use it in the field even though we’ve showed them over and over again, and it’s next to impossible to accomplish anything as a manager for billing in the app. And if I want to schedule a visit for an existing job, why can’t I do it from the calendar? Why do I have to click on ten different things just to accomplish one task? This app needs to be streamlined and simplified. It also needs the option to do progress invoicing. Not a “deposit” but actual progress invoicing for when each draw is completed. I will be looking for a different alternative for my scheduling needs.”
Greg B.’s one-star rating is due to the app’s laggy system and his experience with it not working well with Google Maps.
Google Play Review:
⭐
Junk, optimized terribly. Server connections are very spotty. Doesn’t work well with Google Maps in that all routes are in offline mode. Very laggy, systems are convoluted and confusing. I will not use it for my own business but am forced to by my employer. Maybe it’s great for Apple but not Android.”
But it’s five stars for Tanner L., who thinks Jobber’s user interface and workflow are at the next level.
Capterra Review:
“Amazing CRM with world-class support ⭐⭐⭐⭐⭐
The user interface and workflow are next-level. They’re so smooth and sexy to navigate. The client-facing stuff looks super good, clean, and easy for them to use and navigate.”
Pricing
Free Trial?
14-day free trial with no credit card required
Core
$69 / month for one user
Connect
$169 / month for up to five users
Grow
$349 / month for up to 15 users
Thryve
Scoring
Key Features
-
Customer database to manage all customer information and interaction
-
Online appointment booking and automated reminders for customers
-
Customizable estimates and invoices
-
Electronic signatures for estimates
-
Synchronized online listings on Google, Facebook, Yelp, etc.
-
AI-generated social media content
Shared online calendar for team members and customers
Google Business Profile Page management
Event registration management
Custom packages and promotions for customers
CRM look-up can be improved
Errors when pulling up reports
Too many steps to accomplish simple tasks
Highlights
Thryv is small business management software that helps you land new clients, manage workload and customers, and improve communication.
Its core offerings are the Command Center, Thryv’s free communication platform; the Business Center, which provides tools to streamline daily operations; and the Marketing Center, which is focused on marketing and campaign management.
You can get access to a CRM to keep track of all customer interactions and client information in one place. Thryv’s online appointment booking system means you don’t have to worry about being overbooked.
Online estimates and invoices are also customizable, and you can capture electronic signatures from clients for faster payment processing.
You can also polish your online reputation with synchronized online listings on Google, Facebook, Yelp, and more.
Reviews
Thryv has garnered solid scores on three major review platforms, achieving a 4.2 rating on Capterra with 495 reviews. It also received satisfactory App Store and Play Store scores, with over 200 ratings for each platform.
iOS user Melanie1976:) gave Thryv a three-star rating because it’s not that user-friendly and always has a problem with her card reader. She feels like it’s not tailored to the beauty industry.
iOS Review:
“So far, just ok ⭐⭐⭐
I wish it had the ability to book multiple services for one client. I’ve used GlossGenius in the past, and it is so much more user-friendly IMO. I’m still waiting on them to help me fix my card reader problem. It will not stay connected, and of course, when it does, they can’t leave a tip that way. I feel like this app would be great for an office setting where you just book meetings. I don’t feel it is geared toward the beauty industry at all. Here is to hoping it gets better.”
Android user Andrew Stoll found many flaws in the app and feels he’s paying more than he’s getting.
Google Play Review:
⭐⭐
“I have been a customer for years and have found many flaws in this app, such as not being able to use the same email address for multiple contacts. The add contact from phone button works about half the time when you’re paying $200 a month. It just feels as though you should be getting far more for your money than I am getting. I am looking for a new business management platform, and it really sucks because it’s going to take me a lot of work to transfer all my information over.”
Jennifer M.’s four-star rating is due to Thryv features she finds very helpful, such as the CRM, calendar, online appointments and reminders, and more.
Capterra Review:
“Great comprehensive software package for a small business ⭐⭐⭐⭐
Very helpful. More useful than I expected when I chose it. Love the calendar, CRM, online appointments and reminders, and the ability to create/edit/send and re-send invoices (and take payment online).”
Pricing
Free Trial?
14-day free trial or demo
Command Center
Starts at $20 / seat per month
Business Center
Starts at $228 / month per location
Marketing Center
Starts at $228 / month per location
ThryvPay
Starts at 2.60% + $0.30 processing rate per transaction
Schedule It
Scoring
Key Features
-
Planning and scheduling app
-
Workloads in timeline, Kanban, list, Gantt, or traditional calendar views
-
Drag-and-drop scheduling
-
Event tags and categories
-
Full event history and audit trail
-
Integrations with scheduling tools and other software and services
Custom timesheet, booking sheet, job card, and order form reports
Accessible on desktop, web, and mobile app
Detailed calendars in timeline view
Advanced reporting for untrained users
Week numbers don’t display in mobile app
Can be improved with a search function
Highlights
Schedule It is an intuitive employee scheduling solution allowing managers to easily build schedules based on role requirements, employee availability, or business demand forecasts.
You can schedule shifts with Schedule It’s drag-and-drop scheduler and see them in a timeline view or as a traditional calendar, list, Kanban board, or Gantt chart.
Its unlimited tagging feature is useful when categorizing employees, equipment, work type, clients, order status, and payment status. You can access reports on any of your resources or events, customize them, view them online, and export them to Excel or other tools.
Schedule It can be accessed on the web, desktop, and mobile, and can be viewed on Google Calendar, Outlook, and Apple iCal through a simple integration. You can also share scheduling data with other external integrations.
Reviews
Although Schedule It has no published App Store reviews, it has a few on the Google Play Store and on Capterra, where it received a 3.0 and 4.9 rating, respectively. We handpicked a few of these customer reviews for you below.
Donovan Watts is one happy Schedule It user, giving it a five-star rating for its ease of use and excellent customer support team.
iOS Review:
“Amazing platform keeps our team in sync ⭐⭐⭐⭐⭐
Their support was fantastic, answering my various questions, as well as making adjustments on their end to accommodate requests I had to make my automation work better. I couldn’t believe how helpful they were and still are to this day to help their customers. Our sync between Schedule It and Salesforce is still going strong and allows all of our team to work in their schedules in Schedule It, which is drop-dead easy to use and understand. I use the mobile app when I’m on the go, and it’s nice to have this capability when I’m not at my desk.”
Android user Andrew Android user Janis Pelns thinks the app has many features to offer. But the delayed emails for time-sensitive notifications, such as changes in schedules, are what made her give it a two-star rating.
Google Play Review:
⭐⭐
“Looks good and has quite a lot of options. However, might take hours for it to send out emails about changes on a schedule. Therefore, it is not suitable for dynamic businesses where people rely on this but do not get updated straight away.”
Royce D. likes the calendar timeline view and the timely response from the customer support team. It’s easy to follow up because all communications are saved within the app.
Capterra Review:
Timeline view, customer service, and features ⭐⭐⭐⭐⭐
“I like seeing the 200+ calendars in timeline view. There are very few competitors that do it with the level of detail that we needed. They are very quick to respond to queries. All interaction is within the app so no lost emails. No need to verify who you are since it’s in the app and quick to identify what the issue is. If the time zones are in line, they fix things almost instantly.”
Pricing
Free Trial?
14-day free trial with no credit card required
Startup Plan
$17.29 / user per month (minimum of three users)
Business Plan
$23.06 / user per month (minimum of three users)
Enterprise Plan
$36.03 / user per month (minimum of three users)
MSI Data
Scoring
Key Features
-
Visual scheduler with interactive board and automatic updates
-
Centralized dashboard with task overviews
-
Scheduling and dispatch with drive time information and GPS integration
-
Real-time location tracking for technicians
Easy to use and deploy
Streamlined work orders
Automatic assignment feature based on skills and location
Lacks customization features
Difficulty looking up old orders
Some issues with location permissions
Highlights
MSI Data’s field service scheduling software automates your field service processes, from employee schedules to work order dispatching and payments. Its drag-and-drop visual scheduler makes it easy to convert calls into work orders and assign the best technicians.
You can access essential scheduling criteria, such as technician skill sets and available inventory. All work order information is also collected and stored in one accessible location.
With its GPS tracking software, you can track your technician’s location and status. You can also check their availability and work order status on the map view and work order list.
Reviews
MSI Data only has a few published online reviews, particularly on the Google Play Store and Capterra. However, it has a few reviews on Reddit and G2, where you can read about the experiences of other MSI Data users.
Android user Technician Supervisor left a three-star rating because of the lack of customization and difficulty looking up old orders.
Google Play Review:
⭐⭐⭐
“Not enough customization. Should be able to select which technician to reassign to, for example. History by Site should show more info instead of just the order number. Very hard to look up old orders this way. Once an appointment is closed the tech should be able to view it on their phone or search for it. Customers/clients always want more information weeks after the appointment is closed, and the tech is unable to look up the information.”
Meanwhile, Nicole H. has no complaints about using MSI Data and gave it a short review and five stars.
Capterra Review:
⭐⭐⭐⭐⭐
“I don’t have any complaints about this software. I really like that it’s easy to clock in and out every day.”
Pricing
Free Trial?
Free demo only
No Tiers
Quote-based pricing
Housecall Pro
Scoring
Key Features
-
Easy-to-use scheduling and dispatching feature
-
Time, location, and job details from calendar view
-
Real-time job dispatch
-
Technician dispatch notifications
-
Custom dashboard and reports
-
Quick customer record pull-up
-
In-app company chat
‘On My Way’ texts to customers
One-click digital invoicing and estimates
Price books and sales proposal tools
Poor mobile app performance
Some issues with automatic invoice reminders
Issues loading pages on mobile
Highlights
This service business scheduling software helps maximize employee productivity and reduce admin work. With Housecall Pro, you can streamline your scheduling process by updating technician availability, sending them notifications about upcoming jobs, and marking completed work right on the job site.
Housecall Pro also lets you set up new and recurring jobs and technician arrival windows. Customers can view your calendar to check availability and book a time slot.
You can also inform customers with customizable ‘on my way’ text messages, letting them know when technicians are en route. The in-app company chat allows customers and assigned technicians to stay in touch about job status.
Housecall Pro lets you connect your existing price book or build your own to customize it for multiple industries. With a customized price book, you can secure your margins and automatically calculate flat pricing for every job.
Reviews
There’s no shortage of published user reviews for Housecall Pro on the App Store, Play Store, and Capterra – the app registers over 10,000 reviews on the App Store and earned its highest score of 4.7 from nearly 3,000 Capterra users. See what users have to say about it below.
iOS user jimmer 101 shared that they’ve been using Housecall Pro for years. Even though they wish they had a training manual and quicker implementation, many additions they requested have been made to the program.
iOS Review:
Long time subscriber ⭐⭐⭐⭐⭐
“Very happy with its performance and ease of use. Took a while to implement, and wish they had a hardcopy training manual to go with their program. Over the years, there have been several things that I’ve asked for, and, believe it or not, many got implemented. One of them was being able to work on the weekly schedule on my phone and click “today” and it would go directly to the current day. This was important to me because I would be working on the schedule and then would have to get back and go by day. This is just an example of how it’s improved over the years.”
For Android user Erik Woods, Housecall Pro has a good design and layout. However, it lags in mobile app performance, with inconsistent connections and incorrect information displayed, just to name a few.
Google Play Review:
⭐⭐⭐
“After using this app for two months, I can say the design and layout are very intuitive and good. The app itself is horrible. Inconsistent connection, displays incorrect information, doesn’t load pages fully. I’m glad it works well enough because it’s right on the edge of getting in the way of my job.”
Dave R. thinks Housecall Pro is the best for service contractors and likes its automated reminders and communication with clients.
Capterra Review:
“Housecall Pro is the best for service contractors⭐⭐⭐⭐⭐
The appointment reminders and automatic communication with clients ensured we kept clear and consistent communication during the jobs. I loved that when a tech was heading to the next job, they could click on the button saying they are on their way to the job, and it would automatically send a text to the client with the updated ETA.”
Pricing
Free Trial?
14-day free trial with no credit card required
Basic
$69 / month (1 user)
Essentials
$169 / month (up to 5 users)
MAX
Contact Housecall Pro for pricing
Appointy
Scoring
Key Features
-
Two-way sync with Google Calendar, Apple iCal, and Outlook
-
Customer online booking page showing your availability
-
Automatic email notifications and text reminders
-
Integrations with Facebook, Instagram, Zoom, Google Analytics, and Zapier
-
Appointment management on multiple calendars and locations
-
Text or call appointment verification
Quick set-up with just name and email address
Offers a free plan
In-app notifications for upcoming appointments
Appointy branding only removable on Enterprise plans
Best features locked behind most expensive plan
Slow loading of pages and data
Highlights
Appointy is service business scheduling software that works well for different industries. Customers can book appointments online via a booking page, and you can also set up appointments yourself. The app’s flexible time slot interval lets you schedule five-minute to whole-day appointments.
If customers want to book back-to-back appointments, Appointy will only display times when customers can book their desired services together. They can also make recurring bookings for the same service at future dates.
With Appointy, you can create a tab on your Facebook page where customers can schedule their next appointment. The Appointy widget also integrates with your website. If you don’t have a website yet, Appointy will provide a sub-domain you can use for your online bookings.
Reviews
Appointy received its highest rating and most reviews on Capterra, with an overall score of 4.6 and 280 total reviews. It did have a few reviews on the App Store but only received an overall score of 2.0 from 46 reviews.
We couldn’t pull up Appointy on the Google Play Store, though it does have an Android app.
KRDsmile has been using Appointy since 2017. However, according to this reviewer, the app has not been updated for a while. It’s very glitchy, does not open properly, and just shuts down immediately.
iOS Review:
When it worked it was wonderful⭐⭐
“There has not been an update to this app in four years, and as we know, times have changed and keep evolving along with Apple. This used to work wonderfully, and when I can get the app to Loadrite, it will work. However, there is a glitch that does not allow the app to open up correctly and just shuts down immediately. I really hope they get this fixed soon, or I will have to look for another online booking app. I have used this since 2017 and over the last year have seen nothing but glitches.”
Isaiah B has been using Appointy for a long time and shares how it supports their entire business. He also highlights Appointy’s customer support team and how they helped with the more technical aspects of setting up.
Capterra Review:
“Long-term customer – Appointy supports our entire business⭐⭐⭐⭐⭐
Appointy has a lot of flexibility and features that can be customized to your business needs. Also, their support team is responsive 24/7 to answer questions about the software. Appointy’s integrations are also very helpful. Their team not only helped me set up 90% of the data collection that I needed, but they also helped me complete the final 10% that was a bit more technical and needed a more experienced developer.”
Pricing
Free Trial?
14-day free trial with no credit card required
Free
$0 (1 staff, five services)
Growth
$29.99 / month (includes one staff)
Professional
$59.99 / month (includes five staff)
Enterprise
$99.99 / month (two locations included)
Final Thoughts
A well-organized scheduling process is the backbone of a successful service business. However, a construction company’s requirements differ from those of a spa or salon.
Whether you want to streamline your schedules, enhance team and customer communication, improve resource allocation, or boost operational efficiency, the service business scheduling software you choose must align with those objectives.
The thing is, not all service scheduling software are built the same. Construction businesses handling small residential projects or larger commercial projects and working with many subcontractors need a tool to help make quick scheduling decisions while reducing risks of errors or unexpected problems.
If you’re working on several projects per day and managing a mobile workforce, consider field service scheduling software like Workyard. This software lets you schedule your workforce with just a few clicks and get a complete view of your field operations. It provides construction-focused scheduling, time management, job tracking, and reporting all in one system, helping you streamline processes for cost savings and quicker project completion.
Find out what Workyard can do for yourself – sign up for a free trial today!
Our Scoring System Explained
Our 8-part scoring system was created to help you understand the potential value of any software we review simply and fairly.
We created it after reviewing dozens of software products, which we covered in depth, but without providing a direct and simple way for readers to compare products on their merits – without spending a lot of time looking through our articles for the information they needed to make an informed decision.
Every app we review will include Customer Support and Company scores, which we’ll explain in more detail below. Many of the factors reviewed in this article will also be consistent across most (or all) of our software reviews, with some differences:
The 8 factors assessed and their contribution to a product’s overall score may differ slightly from product to product based on various factors, such as the use case we’re reviewing for, the type of business these products are tailored to, and other considerations. However, all reviews will feature an 8-part score, weighted and combined to calculate each product’s overall score.
How We Score Software
All factors in our reviews are scored on a 10-point scale – technically 11 points – from 0-10. However, we only give products a score of 0 if it does not include an essential feature at all, and we try to avoid giving out 0 scores if a product can demonstrate any functionality in line with the specific factor being reviewed.
In general, the 0-10 range translates as:
- 9.0 – 10 – One of the absolute best in its category (amazing).
- 7.5 – 8.9 – Very good, but with some minor issues (very good).
- 6.0 – 7.4 – Mediocre performance with notable shortcomings (average).
- 3.0 – 5.9 – This feature is not ready for prime time (borderline).
- 1.0 – 2.9 – This feature actually makes its product worse (unacceptable).
- 0 – The product doesn’t include this important feature at all.
How We Calculate Overall Scores
The 8 factors reviewed are weighted based on an overall total of 100%:
- Ease of Use: 20%
- Time Tracking Accuracy: 20%
- Scheduling Features: 15%
- Job Tracking: 15%
- Integrations: 10%
- Customer Support: 15%
- Company: 5%
Methodology for Each Factor
Ease of Use
We evaluate a product’s ease of use based on three main considerations:
- How easy is it to set up this app?
- How easy is it for managers to use the backend dashboard?
- How easy is it for frontline workers to use the (mobile) app?
These three considerations cover the main ways you and your team would use the software being reviewed – when you first obtain it, when someone (a manager, executive, team leader, or similar role) needs to use it to manage people, money, data, and other things, and when workers you’re tracking use the app (usually a mobile version of the software designed for frontline and/or field team members) to clock in, clock out, record time worked, or address other day-to-day needs.
Time Tracking Accuracy
Every minute matters when you’re trying to control payroll costs. This factor accounts for various features and common needs in time-tracking apps, such as…
- How accurate or precise is its GPS tracking capability?
- How accurate – and how customizable – is its geofencing feature?
- How accurate is its travel and mileage tracking (if available)?
- Can it automatically clock workers in and out based on the above?
- Can you set and/or restrict rules for clocking in and out?
- Can the app continue tracking workers while offline?
- How easy is its mobile app and/or kiosk for frontline workers?
Scheduling Features
Many construction businesses prefer to manage as many aspects of employee labor activity as possible in a single app, which is why many time-tracking apps also include worker scheduling as a core feature.
When we consider a product’s scheduling features, we look at:
- Its dashboard customizability (daily, weekly, or monthly views).
- Its project-based scheduling and visibility.
- Its real-time updates and notifications for workers.
- Its real-time map views of worker locations for best-fit scheduling.
- Its recurring schedule (copies to subsequent weeks, etc.) functionality.
Job Tracking
This factor helps you understand if the software can also provide insight into specific projects, which is particularly handy when your business deals with many customers or clients who generally need shorter-term work. Effective job tracking typically also includes accurate job costing functionality for construction companies.
We assess several things when calculating a product’s job tracking score:
- Its project-based tracking for multiple projects per day/week/etc.
- Its ability to track multiple / many projects simultaneously.
- Its use of (and your ability to customize) construction cost codes.
- Any built-in job costing views.
- Any integrations for cost coding (QuickBooks etc.)
Integrations
No business can operate on a single app, which is why integrations with other apps and tools are such important aspects of modern business software.
To calculate a product’s integration score, we’ll examine:
- How many native integrations (the simplest connection) does it offer?
- How effective and easy-to-use are its integrations with payroll software?
- Does it have robust data import and export features?
Customer Support
Learning how to use a new app can be frustrating, even if it’s meant to be the most user-friendly app around. That’s why great customer support is so essential when considering which time-tracking app to use.
Customer support scores are calculated based on:
- Live support channels available (phone, email, chat, etc.).
- Live support hours (business hours only, 24/7, etc.).
- The strength of the product’s online help center and/or FAQs.
- What other users say about support in online reviews.
Company
A great company with a highly customer-friendly approach can often make up for shortcomings in their software products – at least up to a point.
When assessing this score, we’ll examine:
- Transparency (easy-to-find pricing, etc.)
- Trial period (duration, feature availability, credit card requirements, etc.).
- Subscription flexibility (contracts, required durations, etc.).
- Ease of cancellation or pausing subscriptions.
- Customer perceptions (online product reviews).
- Website (a minor consideration, but great companies tend to have great websites).
Any questions about our scoring system? Have any suggestions on how we could make it even better? Click here to send us your feedback – we’d love to hear from you!
Service scheduling software is designed to help service businesses manage appointments, field technician assignments, and company activities.
It streamlines the scheduling process, automates repetitive tasks, and enhances operational efficiency, customer satisfaction, and resource utilization across various industries, including healthcare, spa and wellness, professional services, field services, education, and more.
The best scheduling software for service technicians streamlines the scheduling process, automates repetitive tasks, and enhances operational efficiency, customer satisfaction, and resource utilization.
Some of the top features to look for in service scheduling software include:
- Easy-to-use drag-and-drop calendar to quickly create, edit, and view jobs
- Online scheduling that allows customers to book appointments anytime from your website or social media pages
- Automatic dispatch of job details to assigned technicians in real-time
- GPS tracking and routing to optimize technician schedules and minimize drive time between jobs
- Ability to schedule recurring jobs and send automated reminders to customers
- Intelligent dispatch console that generates and allocates schedules for various work orders
- Customizable filters to prioritize the most critical and profitable jobs
- Centralized view of technician skills, availability, and proximity to customer sites
Some good free options for service scheduling software include:
- Kickserv: A comprehensive scheduling solution for service businesses, offering features like online booking, automated reminders, and real-time updates.
- Zoho Workerly: A free scheduling tool that allows for easy management of employee schedules, job assignments, and customer communication.
- Appointy: A simple, user-friendly scheduling software that enables online booking, automated reminders, and real-time updates.
- Peek Pro: A free scheduling solution that offers features like online booking, automated reminders, and real-time updates specifically designed for service businesses.
