The 7 Best Technician Scheduling Software Solutions for 2024
Looking for the best technician scheduling software for your construction business? We’ve reviewed 7 of the best apps available to help you!
One of the most challenging aspects of managing a construction or field service business is scheduling your technicians efficiently. With tight deadlines, varying job locations, and different skill sets required, the scheduling process can quickly become a logistical nightmare.
Fortunately, technician scheduling software can help.
Technician scheduling software helps businesses optimize the scheduling process. These tools can save time, reduce errors, and improve overall productivity. Whether you’re dealing with last-minute changes or planning long-term projects, the right software can make all the difference.
But with so many options available, how do you choose the best one for your needs?
We’ve done the hard work for you. This article will guide you through the top seven technician scheduling software for 2024. We’ll go over their features, benefits, and why they stand out in the market.
Let’s get started. ⬇️
Top Picks
Below, you’ll find a summary of each app we’ve reviewed, with our scores, each app’s ideal use cases, its pricing, the availability of any free trials or free tiers, and the platforms on which the app is available. Each app has been thoroughly investigated and analyzed for users like you, with pros and cons, key features, integrations, and real user reviews.
Let’s take a look…
9.1 
14-day free trial, (no card needed)
4.5 
EDITOR’S NOTE: We created Workyard – the first app reviewed here – to address issues we encountered while struggling to track and manage construction payrolls for over 700 workers in over 50 construction businesses. We built the Workyard app from the ground up to support construction companies like yours, with industry-essential features like the industry’s most accurate time clock app with GPS and geofencing, intuitive contractor scheduling, construction cost tracking tools, and more.
Learn more about how Workyard works on our main website, or sign up for a 14-day free trial today to see what Workyard can do for your business.
Workyard
Scoring
Key Features
-
Precise GPS time tracking
-
Real-time technician scheduling
-
Automated timesheet management
-
Detailed job costing
-
Comprehensive payroll integration
One of the most precise GPS-time trackers
User-friendly scheduling interface
Provides detailed job costing reports
No native CRM
Fewer customization options than other scheduling apps
Reporting may be less customizable than competitors
Highlights
Workyard’s robust features are designed to simplify technician scheduling for construction and field service businesses. This platform offers a suite of tools that cater to various aspects of project management, with a particular emphasis on scheduling.
One of Workyard’s key features is its intuitive scheduling interface, which allows admins to quickly assign tasks based on technician availability, skill sets, and job location. The drag-and-drop functionality makes it easy to accommodate any last-minute changes without hassle.
Workyard also excels in time tracking, offering precise GPS-based tracking to monitor technician locations and job progress in real time. This helps to enhance accountability and provides valuable data for payroll and project costing.
Workyard also integrates with other payroll and project management software.
Another standout feature is Workyard’s detailed reporting capabilities. These reports give businesses insights into technician performance, project timelines, and overall operational efficiency.
Precise GPS Time Tracking
Workyard’s GPS time tracking offers precise and reliable monitoring of technicians’ locations and activities.
This feature provides real-time location data, so you always know the exact whereabouts of your technicians. This feature is invaluable for project managers who need to coordinate multiple teams across different job sites.
The GPS time tracking feature also enhances accountability. Technicians clock in and out using their mobile devices, with their locations recorded automatically. This reduces the risk of time theft and enables accurate time logs for payroll processing. Managers can review these logs to verify work hours and make sure technicians adhere to their schedules.
Beyond tracking time and location, Workyard’s GPS data can be used to analyze job site efficiency. Managers can identify patterns, such as travel time between sites or time spent on various tasks, to optimize scheduling and resource allocation.
Real-time Technician Scheduling
Workyard’s real-time technician scheduling capabilities allow managers to efficiently allocate tasks and adjust schedules on the fly.
The platform’s intuitive scheduling interface simplifies the process of assigning technicians to specific tasks. Managers can quickly view technician details, allowing them to make informed decisions about who to assign to each project.
Real-time updates are a standout feature of Workyard’s scheduling capabilities.
When changes occur, such as a technician calling in sick or a new urgent task arising, managers can adjust the schedule instantly. Technicians receive notifications on their mobile devices, keeping everyone informed and reducing the likelihood of miscommunication.
Workyard also provides visibility into technician schedules across multiple job sites.
Managers can see at a glance where each technician is working and how their time is allocated. This helps in balancing workloads and avoiding over-scheduling or under-utilization of resources.
Automated Timesheet Management
Workyard’s automated timesheet management feature simplifies the payroll process, saving valuable time for both managers and technicians.
At the core of this functionality is Workyard’s ability to automatically generate timesheets based on GPS-tracked clock-ins and clock-outs.
As we mentioned, technicians use their mobile devices to record their start and end times, with the system capturing precise location data to verify their presence on job sites. Managers can review, edit, and approve timesheets, so payroll is processed accurately and on time.
Workyard’s timesheet management also includes detailed reporting capabilities.
Managers can access comprehensive reports that provide insights into labor hours, project costs, and technician productivity.
Detailed Job Costing
Workyard’s job costing feature is essential for managing budgets, optimizing resource allocation, and keeping projects on track.
One aspect of Workyard’s job costing is its ability to track labor costs in real time. By connecting with its GPS time tracking and automated timesheet management features, Workyard accurately captures the hours technicians spend on each task. This data is then associated with specific projects, providing a clear picture of labor expenses.
Material costs are another critical component of job costing. Workyard allows managers to input and track the costs of materials used for each project. This enables all expenses to be accounted for and helps prevent budget overruns.
Workyard’s reporting tools offer comprehensive job costing reports that break down expenses by category, project, and time period. These reports enable managers to identify cost-saving opportunities and make data-driven decisions to enhance profitability.
Budgeting becomes more manageable with Workyard’s job costing feature.
Managers can set budgets for each project and monitor actual costs against these budgets in real time. This proactive approach allows for quick adjustments if costs start to exceed projections.
Comprehensive Payroll Integration
Workyard’s ability to integrate with popular payroll tools ensures payroll is accurate, timely, and aligned with the actual hours worked.
Workyard integrates with software like Quickbooks, ADP, and Gusto. This integration means once timesheets are reviewed and approved, they can be directly imported into the payroll system, facilitating accurate and timely payment.
One of the key benefits of this payroll integration is the ability to handle complex pay structures.
Workyard can manage different pay rates for various job types, overtime calculations, and even project-based pay. This flexibility allows all technicians to be compensated correctly.
Comprehensive payroll integration with Workyard helps construction companies manage their workforce more effectively, reduce administrative tasks, and focus on strategic growth initiatives.
Reviews
At the top of each app review, we feature aggregate user scores. At the time of publication, Workyard had the following ratings:
One anonymous iOS user said Workyard helps to track time accurately…
⭐⭐⭐⭐⭐
“Using Workyard for time tracking and it’s awesome. I am able to keep track of everywhere I go, it helps especially with job costing!”
Android user Justin S. said the app’s GPS feature helps him remember to clock in…
⭐⭐⭐⭐⭐
“Works great and very convenient! Love that it reminds me to clock in when on site. Definitely recommend.”
On Capterra, business owner Bryant E. said the app is easy to use…
“Workyard is great.” ⭐⭐⭐⭐⭐
“I use it for tracking my employees time. Scheduling is easy. This app has been wonderful—I’ve used other construction time tracking apps and on the admin side they were all difficult to use besides Workyard.
Pricing
Free Trial?
14-day trial with no credit card required
Time Tracking
Annual: $6 / mo. per user + $50 base fee
Monthly: $8 / mo. per user + $50 base fee
Workforce Management
Annual: $13 / mo. per user + $50 base fee
Monthly: $16 / mo. per user + $50 base fee
Workyard makes scheduling easy!
Click Here to Find Out More
MSI Data
Scoring
Key Features
-
Advanced technician scheduling
-
Integrated asset management
-
Real-time job tracking
-
Automated work order management
-
Detailed reporting and analytics
Integrates with QuickBooks and NetSuite
Mobile app works offline
Efficient scheduling tools
Users report regular bugs and problems
Long implementation process can take months
Limited customization options
Highlights
MSI Data is a company specializing in mobile and cloud-based field service management solutions.
Service Pro is the app MSI created for mobile technician scheduling. For our purposes, we’ll explore the features and capabilities of Service Pro by MSI, rather than MSI as a whole.
One of Service Pro’s standout features is its advanced scheduling and dispatch capabilities. The software allows managers to assign tasks based on technician specification and availability. Admins can easily adjust schedules in real-time.
Service Pro also excels in work order management. It provides a centralized system for creating, tracking, and managing work orders. The software supports mobile access, allowing technicians to receive and update work orders directly from their mobile devices.
Service Pro can integrate with various ERP and CRM systems, providing a seamless flow of information across different platforms. The software also provides detailed reporting and analytics, offering insights into technician performance and job profitability.
However, some users report a steep learning curve, especially for those unfamiliar with field service management software. The extensive features and customization options can be overwhelming initially.
Additionally, while the mobile app is a significant advantage, some users have noted occasional issues with its performance and connectivity.
Reviews
Mobile reviews for Service Pro by MSI are negative. The bulk of reviews are written by Android users. The general consensus is that Service Pro has poor customer service, syncing, and customization.
iOS user Kel said the app has constant syncing issues…
“Deletes appointments before starting work.” – ⭐⭐⭐
“We used this to manage our service team for the last year. The biggest frustration has been the constant syncing issues. Pictures from jobs won’t upload after closing even though the app won’t allow you to close the job without attaching pictures… If you try to attach pictures within an appointment or after you start work, the app will give you sync errors…”
An anonymous technician supervisor on the Google Play Store said the app doesn’t have enough customization options…
⭐⭐⭐
“Not enough customization options. Should be able to select which technician to reassign to, for example. “History by Site” should show more information instead of just the order number. Very hard to look up old orders this way. Once an appointment is closed the tech should be able to view it on their phone or search for it.”
Project Manager Paul W. said customer support was essentially non-existent after implementation…
“Don’t waste your time.” ⭐
“The sales team was very good at showing us a working system and all of the advantages to using Service Pro, so we were excited to use it. After an extended implementation period, we finally went live and it was one problem after another. The response from MSI was non-existent and with all the problems, we decided to stop using it.”
Pricing
Free Trial?
No.
Subscription Cost
No pricing details online. Contact MSI Data for details.
Housecall Pro
Scoring
Key Features
-
Intelligent scheduling and dispatching
-
Integrated CRM system
-
Real-time job tracking
-
Automated invoicing and payments
-
Customizable reporting and analytics
Supports 29 different third-party integrations
Intuitive and easy to navigate
Automated follow-up messages and reminders
Not ideal for companies involved in longer-term projects
No phone support, only chat and email
Some users report unwanted telemarketing calls
Highlights
Housecall Pro is a field service management software designed to streamline operations for home service professionals. The software helps businesses manage scheduling, dispatching, invoicing, and customer communication.
Housecall Pro’s calendar allows managers to quickly assign jobs to technicians. Technicians receive instant notifications about new assignments or changes, helping to keep everyone on the same page.
The platform also offers tools for managing customer information, tracking communication history, and sending automated reminders and follow-ups.
However, some users have reported issues with the Housecall Pro’s customer support response times. Additionally, while the software is highly customizable, its initial setup and configuration are very time-consuming.
Reviews
Housecall Pro’s mobile app is highly rated for its functionality and ease of use. However, some customers still run into roadblocks. Let’s take a look at a few below…
An anonymous iOS user said the app only gets harder to use with time…
⭐
“They’re constantly making changes to the app. Every update makes the app a little harder to use or adds steps to the process that you’re used to doing. I’ve been using them for 4 years. There always calling or emailing on a regular basis no matter how many times l’ve asked them not to… If you’re looking to try a service for your small business please look other places.”
Android user Kevin said their customer support wasn’t helpful…
⭐
“I would advise against selecting Housecall Pro as your Field Service Management (FSM) solution. Numerous business owners share my negative opinion of this company, as evidenced by online reviews. Their customer service team lacks expertise and fails to resolve issues or answer inquiries effectively. The features they advertise are rudimentary, and the user interface is inflexible and falls short of expectations. Do yourself and your business a favor and choose a more reputable FSM solution!”
On Capterra, operations manager Trey L. said the schedule wasn’t intuitive…
⭐⭐⭐
“I like to see a clean schedule. It’s tough to have someone run to give another tech a hand without throwing the look of the calendar off. They have changed the appearance too many times, it seems like they are always changing it but not focusing on the changes that would help HVAC the most.”
Pricing
Free Trial?
14 days
Basic
Annual: $49 / month
Monthly: $69 / month
Essentials
Annual: $129 / month
Monthly: $169 / month
MAX
Contact business for pricing.
ServiceTitan
Scoring
Key Features
-
Intelligent dispatching system
-
Integrated CRM
-
Real-time job tracking dashboard
-
Automated invoicing and payment processing
-
Comprehensive reporting and analytics
Comprehensive client database with detailed records
Tracks technician performance and sales
Automated job notifications
Users report difficulties integrating with HRIS and LMS systems
No ability to text estimates
Slow customer service response times
Highlights
ServiceTitan is a field service management software designed for home service businesses.
One of ServiceTitan’s standout features is its advanced technician scheduling and dispatching system.
The platform’s interface allows managers to assign jobs based on technician availability, location, and skill set. Real-time updates and notifications keep both managers and technicians informed of any changes.
ServiceTitan provides tools for managing customer information, tracking service history, and automating follow-ups and reminders. These features help businesses provide a personalized service experience.
Another strength of ServiceTitan is its reporting and analytics tools. The platform offers detailed insights into technician performance, job completion times, and financial metrics.
Furthermore, ServiceTitan integrates seamlessly with various accounting software, simplifying the invoicing and payment process.
Additionally, the software supports mobile access, allowing technicians to update job statuses, access customer information, and communicate with the office from the field.
Despite its strengths, some users report that the software is overwhelming due to its extensive feature set, which requires a significant time investment to learn and configure. While the platform is highly customizable, this flexibility can lead to complexity in the initial setup.
Reviews
ServiceTitan reviews primarily come from mobile users. While reviews are mixed, most negative experiences come from issues with syncing.
This anonymous user on iOS outlined their syncing issues when inputting information…
App not optimized for mobile ⭐
“The company I work for has struggled to find an effective app that suits both technicians in the field as well as office personnel. While this app does provide a decent medium for technicians and offices to enter job details, it is plagued by poor mobile development. Just about every day I struggle with losing a well thought out description of work performed as the app loves to just close the current sheet you attempt to fill out… Currently they are having an issue with data sync where it gets stuck in an endless loop and never syncs.”
Android user Chuck N. said he’s been a long time ServiceTitan customer. But, he has continuous issues with syncing and loading times, despite good internet connectivity…
⭐
“Been using service titan for about 10 years now. As of today’s date I’m able to login from one device to another in about 10 minutes of wait time. I’ll have full 5G service or even be connected to Wi-Fi, but somehow still have unrealistic wait times. Always get cloud sync errors, regardless of 5G internet or Wi-Fi. Videos take forever to load, it’s not even worth utilizing that feature.”
Administrative Manager Emily V. said while the software was beneficial to their company, the communications delays were a hindrance…
⭐⭐⭐⭐
“Ideas take a long time to turn into new features. The system will randomly crash and there’s a delay in communication for when the functionality will be restored. The certified admin course is a bit like reading the dictionary to take a spelling test. Some features aren’t where you think they’ll be and there are “hidden” settings that can make large impacts.”
Pricing
Free Trial?
No.
Subscription Cost
No pricing information available online.
Contact ServiceTitan for more information.
FieldPoint
Scoring
Key Features
-
Advanced scheduling and dispatch
-
Integrated CRM
-
Real-time job tracking dashboard
-
Automated work order management
-
Detailed reporting and analytics
Integrates with major ERP and accounting systems
Customization options to tailor workflows
Responsive and helpful customer support
Users report slow data updates
No free trial or tier
No clear pricing information online
Highlights
FieldPoint is a field service management software designed to cater to a wide range of industries, including HVAC, plumbing, electrical, and IT services.
FieldPoint allows managers to assign tasks based on technician availability, skills, and location. This allows the most suitable technician to be dispatched for each job.
FieldPoint also enables the creation, tracking, and management of work orders from a single interface. Technicians can access and update work orders through their mobile devices, providing real-time status updates.
However, some users have reported the software’s interface is somewhat outdated and not as intuitive as other field service management solutions. This can lead to a steeper learning curve and may require additional staff training.
Additionally, while the software is highly customizable, this flexibility can result in complexity during the initial setup and configuration phases.
Reviews
FieldPoint has a companion app called MobilePro for frontline workers. All of its reviews are provided by administrators and managers on Capterra.
iOS user T.J. said MobilePro is not robust…
“We have been using the app for about 6 weeks with about 15 technicians. Features are good, but app has been randomly crashing and users need to uninstall and reinstall the app. Some users are not “tech savvy”, which creates additional unnecessary overhead work to make sure the technicians stay using the app and focused on their work.
I am pretty sure FieldPoint will eventually figure it out, but given the monthly subscription fee price they need to step their game up considerably quicker.
I wish them lucky and we are here to provide feedback if needed. We will continue to use it for 12 months, but we need a more robust system as we want to scale up a 5 fold.”
Android user Brandon C. said the app is “cumbersome to use…”
“Updated app still doesn’t auto capitalize when you are typing in any of the fields. This is a basic function found in all software for well over a decade. Update requires MORE button presses to do the same function in previous version (ex. changing status in an appointment). I constantly have to reset my client profile to get tickets accepted by other techs to drop out of my queue. “Refresh” on the ticket queue doesn’t do it. Overall, very cumbersome app to use.”
While FieldPoint has some positive reviews on Capterra, many users report connectivity issues.
“The software does not work well offline and is not reliable.” ⭐⭐
“The biggest problem is the connection with the server. The program needs a really good internet connection to work, otherwise, the information does not transfer to the server the way it should. Our technicians have had the most difficult time since we started with FP. They complain about their time and expenses not saving properly. Checklists not loading fast enough. The list is long. When they fix something, other things break… After almost 2 years we have seen some improvement, but it has been so hard!”
Pricing
Free Trial?
No.
TIERNAME1
No pricing details online. Contact FieldPoint for details.
ServiceMax
Scoring
Key Features
-
Optimized technician scheduling
-
Real-time inventory management
-
Comprehensive field service reporting
-
Mobile access
-
Preventive maintenance tracking
Detailed asset tracking and lifecycle management
Utilizes AI for predictive maintenance
Extensive mobile features
Complex customizations not suited for small businesses
Requires significant IT resources and infrastructure
Mobile app has limited offline capabilities
Highlights
ServiceMax is a field service management software designed to optimize service delivery for industries such as manufacturing, energy, and healthcare.
ServiceMax uses sophisticated algorithms to match technicians with the right skills to specific jobs, considering factors like availability and location. Real-time updates and notifications keep everyone informed, facilitating smooth operations and quick adjustments to schedules.
ServiceMax excels in asset and inventory management as well. The platform provides tools for tracking and managing assets, providing technicians with the necessary parts and equipment for each job.
Another strength of ServiceMax is its comprehensive mobile app. Technicians can access job details, update work orders, and communicate with the office directly from their phones or tablets.
However, some users report the software is complex and challenging to learn, particularly for those who are not tech-savvy. The initial setup and configuration is time-consuming, requiring a significant investment in training and onboarding.
Reviews
Mobile reviews for ServiceMax Go are generally unfavorable, with many users reporting bugs and glitches. In contrast, Capterra reviews, which are typically provided by administrators rather than frontline workers, are slightly more positive.
An anonymous iOS user said ServiceMax is not intuitive or efficient…
⭐
“My employer has had a variety of case management systems over the years. We were told this is the “industry standard…” It’s not intuitive or efficient in any way… We see change over the years and there are typical “growing pains” when starting something new. This is not that. We’re a year into it and it is still by far the worst experience ever…””
Android user Abhishek D. said he struggles using many of the core features…
⭐
“This app is overhyped. Many essential key product functions are struggling in this app, like synchronization of records, custom SFM actions, and external links. Records roll back to the old value after sync instead of loading the updated record from the server. Full of bugs. Had multiple cases with ServiceMax, they still cannot pinpoint the issue.”
Solution Architect Greg B. said the custom code delivered to his business by ServiceMax was not up to par…
⭐⭐⭐⭐
“The negative point of Servicemax is resource hunger. The package, when installed in Salesforce, seems to take up a large amount of space. The custom code delivered in our implementation (by Servicemax or their trusted partners) was not the best commented, so it was difficult for a programming novice to amend for code coverage purposes.”
Pricing
Free Trial?
No.
Subscription Cost
No pricing information available online.
Contact ServiceMax for more information.
Jobber
Scoring
Key Features
-
Intelligent scheduling and dispatching system
-
Integrated CRM
-
Real-time job tracking dashboard
-
Automated invoicing and payment processing
-
Customizable reporting and analytics
Interface is intuitive and easy to navigate
Excels in scheduling and dispatching
Includes robust CRM features
High cost for small businesses
Lacks robust offline capabilities
Users report difficulties managing duplicate entries
Highlights
Jobber is a field service management software designed to help small to mid-sized service businesses streamline their operations.
Like the other software covered in this article, Jobber offers an intuitive calendar, allowing managers to assign jobs quickly. Jobber also excels in customer management. The platform provides tools for managing customer information, tracking service history, and sending automated appointment reminders and follow-ups.
Another of Jobber’s strengths is its invoicing and payment processing capabilities. The software allows businesses to generate professional invoices, track payments, and even accept payments online.
However, some users have noted that while Jobber is feature-rich, its customization options are limited compared to more advanced field service management solutions.
Additionally, while the mobile app is highly functional, there have been occasional reports of performance issues and bugs.
Reviews
Jobber has garnered thousands of reviews across iOS, Google Play, and Capterra. While most reviews are positive, many users note Jobber’s poor customer support…
This anonymous iOS was having issues with Jobber, but hesitated to contact customer support…
Sales tax issues with multiple locations ⭐⭐⭐
“I’d contact customer service for this but I don’t have hours to deal with it. That’s the primary problem with Jobber. Any contact with customer service and they will make sure you spend hours of your valuable time talking about it. My problem today is simple, all locations were marked as no sales tax when they were entered. If my tech selects the parent client location it applies sales tax. As it is now, I have to spend time checking the client’s invoices and edit them.”
Android user Greg B. says he experienced severe performance issues…
⭐
“Server connections very spotty, doesn’t work well with Google maps in that all routes are in offline mode. Very laggy, systems are convoluted and confusing. I will not use for my own business but am forced to by my employer. Maybe it’s great for apple but not android
On Capterra, business owner Joffrey B. also had issues with customer support…
Poor customer support ⭐⭐⭐
“Their support is bad. It takes forever to talk or email someone. Days up to a week. And the person typically forwards you to someone else. Then that person doesn’t know what they are talking about. It is like pulling teeth.”
Pricing
Free Trial?
14 days
Core
Annual: $40 / month
Monthly: $49 / month
Connect
Annual: $104 / month
Monthly: $119 / month
Grow
Annual: $200 / month
Monthly: $245 / month
Final Thoughts
Choosing the right technician scheduling software is crucial for improving efficiency, reducing downtime, and enhancing overall productivity in your business.
Each of the software solutions we’ve highlighted offers unique features and benefits that cater to different needs and preferences.
Workyard, with its intuitive scheduling interface, precise GPS time tracking, automated timesheet management, detailed job costing, and seamless payroll integration, stands out among the rest.
These features are designed to streamline operations and help you make informed decisions that boost your bottom line.
Sign up for a free trial of Workyard today and discover how to optimize your technician scheduling!
Our Scoring System Explained
Our 8-part scoring system was created to help you understand the potential value of any software we review simply and fairly.
We created it after reviewing dozens of software products, which we covered in depth, but without providing a direct and simple way for readers to compare products on their merits – without spending a lot of time looking through our articles for the information they needed to make an informed decision.
Every app we review will include Customer Support and Company scores, which we’ll explain in more detail below. Many of the factors reviewed in this article will also be consistent across most (or all) of our software reviews, with some differences:
The 8 factors assessed and their contribution to a product’s overall score may differ slightly from product to product based on various factors, such as the use case we’re reviewing for, the type of business these products are tailored to, and other considerations. However, all reviews will feature an 8-part score, weighted and combined to calculate each product’s overall score.
How We Score Software
All factors in our reviews are scored on a 10-point scale – technically 11 points – from 0-10. However, we only give products a score of 0 if it does not include an essential feature at all, and we try to avoid giving out 0 scores if a product can demonstrate any functionality in line with the specific factor being reviewed.
In general, the 0-10 range translates as:
- 9.0 – 10 – One of the absolute best in its category (amazing).
- 7.5 – 8.9 – Very good, but with some minor issues (very good).
- 6.0 – 7.4 – Mediocre performance with notable shortcomings (average).
- 3.0 – 5.9 – This feature is not ready for prime time (borderline).
- 1.0 – 2.9 – This feature actually makes its product worse (unacceptable).
- 0 – The product doesn’t include this important feature at all.
How We Calculate Overall Scores
The 8 factors reviewed are weighted based on an overall total of 100%:
- Ease of Use: 20%
- Time Tracking Accuracy: 20%
- Scheduling Features: 15%
- Job Tracking: 15%
- Integrations: 10%
- Customer Support: 15%
- Company: 5%
Methodology for Each Factor
Ease of Use
We evaluate a product’s ease of use based on three main considerations:
- How easy is it to set up this app?
- How easy is it for managers to use the backend dashboard?
- How easy is it for frontline workers to use the (mobile) app?
These three considerations cover the main ways you and your team would use the software being reviewed – when you first obtain it, when someone (a manager, executive, team leader, or similar role) needs to use it to manage people, money, data, and other things, and when workers you’re tracking use the app (usually a mobile version of the software designed for frontline and/or field team members) to clock in, clock out, record time worked, or address other day-to-day needs.
Time Tracking Accuracy
Every minute matters when you’re trying to control payroll costs. This factor accounts for various features and common needs in time-tracking apps, such as…
- How accurate or precise is its GPS tracking capability?
- How accurate – and how customizable – is its geofencing feature?
- How accurate is its travel and mileage tracking (if available)?
- Can it automatically clock workers in and out based on the above?
- Can you set and/or restrict rules for clocking in and out?
- Can the app continue tracking workers while offline?
- How easy is its mobile app and/or kiosk for frontline workers?
Scheduling Features
Many construction businesses prefer to manage as many aspects of employee labor activity as possible in a single app, which is why many time-tracking apps also include worker scheduling as a core feature.
When we consider a product’s scheduling features, we look at:
- Its dashboard customizability (daily, weekly, or monthly views).
- Its project-based scheduling and visibility.
- Its real-time updates and notifications for workers.
- Its real-time map views of worker locations for best-fit scheduling.
- Its recurring schedule (copies to subsequent weeks, etc.) functionality.
Job Tracking
This factor helps you understand if the software can also provide insight into specific projects, which is particularly handy when your business deals with many customers or clients who generally need shorter-term work. Effective job tracking typically also includes accurate job costing functionality for construction companies.
We assess several things when calculating a product’s job tracking score:
- Its project-based tracking for multiple projects per day/week/etc.
- Its ability to track multiple / many projects simultaneously.
- Its use of (and your ability to customize) construction cost codes.
- Any built-in job costing views.
- Any integrations for cost coding (QuickBooks etc.)
Integrations
No business can operate on a single app, which is why integrations with other apps and tools are such important aspects of modern business software.
To calculate a product’s integration score, we’ll examine:
- How many native integrations (the simplest connection) does it offer?
- How effective and easy-to-use are its integrations with payroll software?
- Does it have robust data import and export features?
Customer Support
Learning how to use a new app can be frustrating, even if it’s meant to be the most user-friendly app around. That’s why great customer support is so essential when considering which time-tracking app to use.
Customer support scores are calculated based on:
- Live support channels available (phone, email, chat, etc.).
- Live support hours (business hours only, 24/7, etc.).
- The strength of the product’s online help center and/or FAQs.
- What other users say about support in online reviews.
Company
A great company with a highly customer-friendly approach can often make up for shortcomings in their software products – at least up to a point.
When assessing this score, we’ll examine:
- Transparency (easy-to-find pricing, etc.)
- Trial period (duration, feature availability, credit card requirements, etc.).
- Subscription flexibility (contracts, required durations, etc.).
- Ease of cancellation or pausing subscriptions.
- Customer perceptions (online product reviews).
- Website (a minor consideration, but great companies tend to have great websites).
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It typically includes features such as real-time updates, GPS tracking, and automated notifications, which enhance communication and efficiency within the team.
Essential features in technician scheduling software include an intuitive drag-and-drop scheduling interface, real-time GPS tracking, automated notifications, and integration with other business tools like CRM and payroll systems.
Additionally, robust reporting and analytics capabilities are crucial for monitoring performance and making data-driven decisions. Mobile accessibility is also vital, allowing technicians to update job statuses and access information on the go.
Workyard is the best technician scheduling software with a free trial. It offers a comprehensive suite of features designed to optimize scheduling, track technician locations and hours, manage timesheets, and integrate seamlessly with payroll systems.
Its user-friendly interface and powerful tools make it an excellent choice for businesses looking to improve efficiency and productivity without incurring additional costs.
To get employees to use technician scheduling software, start by involving them in the selection process. Provide thorough training and support to ease the transition and address any concerns.
Highlight the benefits, such as reduced manual work, improved communication, and increased efficiency. Encouraging feedback and continuously improving the user experience will also help in gaining their buy-in and a successful adoption.
