The 7 Best FSM Software Solutions for 2024
Looking for FSM software for your business? We’ve reviewed 7 of the best field service management apps on the market to help you!
Field service technicians need much more than a toolkit to deliver great service nowadays. They need access to the latest schedules, real-time updates on job requests and details, the ability to track time accurately, and access mobile estimating and invoicing tools on the go.
Field service management software helps streamline these business processes for both field service managers and team members.
In this article, we’ll examine the best FSM software. We’ll provide an overview of each reviewed app’s key features and its pros and cons. We’ll also see what actual users say about their experience.
Let’s start with a quick overview of our list.
Top Picks
Below, you’ll find a summary of each app we’ve reviewed, with our scores, each app’s ideal use cases, its pricing, the availability of any free trials or free tiers, and the platforms on which the app is available. Each app has been thoroughly investigated and analyzed for users like you, with pros and cons, key features, integrations, and real user reviews.
Let’s take a look…
9.5 
14-day free trial, (no card needed)
7.6 
Demo available upon request
7.9
Demo available upon request
7.8
Demo available upon request
EDITOR’S NOTE: We created Workyard – the first app reviewed here – to address issues we encountered while struggling to track and manage construction payrolls for over 700 workers in over 50 construction businesses. We built the Workyard app from the ground up to support construction companies like yours, with industry-essential features like the industry’s most accurate time clock app with GPS and geofencing, intuitive contractor scheduling, construction cost tracking tools, and more.
Learn more about how Workyard works on our main website, or sign up for a 14-day free trial today to see what Workyard can do for your business.
Workyard
Scoring
Key Features
-
Best-in-class GPS time clock
-
Integration with payroll systems and workflow in minutes
-
Labor compliance in-app functionality
-
Scheduling for individual workers and teams
-
Job-tracking with real-time data
-
Job costing for all types of jobs
-
Reporting with analysis and insights
Streamlines construction team staffing
Great customer support
Accurate time tracking for field workers
Not operational in all regions
Lacks monthly views of previous jobs
Onboarding could be made easier for field staff
Highlights
Best-in-Class GPS Time Clock
With Workyard’s time clock, you can use live phone-based GPS tracking alongside personalized geofencing to accurately track workers’ locations. Even out on the field, Workyard ensures that every service personnel’s worked minute is accounted for, keeping time cards and labor costs accurate.
Field employees no longer need to punch time cards manually. Workyard automates clock-in and clock-out for every employee. The app also puts every team member on a map you can view anytime.
Workyard makes sure you have accurate reimbursements for vehicle trips by calculating mileage and journeys via GPS.
With its precise GPS tracking, Workyard makes sure every timecard and timesheet is accurate, reflecting actual labor costs so you can keep projects profitable.
Integrations
Workyard seamlessly integrates with accounting and payroll systems for streamlined business processing. Its native integrations include QuickBooks, Gusto, Oracle NetSuite, Rippling, and others.
Within minutes, Workyard can import employee and project data to other systems for streamlined billing, invoicing, and job cost reporting.
Workyard also exports data to CSVs for use in Microsoft Excel and Google Sheets. Need more flexibility? Ask us about our Developer API, which allows you to connect to more systems not already on the list.
See why 50,000+ workers and over 10,000 contractors use Workyard (and why construction managers and leaders like you have rated us 4.9 of 5 stars on Capterra). Explore Workyard and start a 14-day free trial today to see how we can speed up your construction and workforce management.
Labor Compliance
No need to worry about whether your labor rates and workers’ hours are compliant with labor laws and regulations. Workyard is equipped with built-in labor guidelines for managing compliance. Workyard is FLSA-compliant and stores records in an online, searchable repository. The platform creates automatic audit trails to document time records for every employee on your team.
Use Workyard to set rules for mandatory breaks and overtime by state and stay compliant with labor regulations anywhere in the U.S.
Scheduling
Workyard makes it easy for you to assign team members to projects and tasks with its visual calendar dashboard.
UseWorkyard’s construction scheduling software to:
- Schedule multiple jobs for any worker (or several workers to the same job)
- Assign job duration from start to completion
- Add to-do checklists to each job
- Track scheduled jobs by status
- See schedules by week, month, or task
- Organize schedules by job type, deadline, date, and others
- Repeat scheduled projects or tasks
Workyard’s mobile app syncs employees’ schedules in real-time so everyone stays on the same page.
Job Tracking
Want to know how jobs are getting on in the field? Use Workyard’s job-tracking software to track key metrics and real-time project updates.
Use Workyard to easily:
- Capture job progress with the mobile app
- Increase transparency around project activity
- Speed up business processes
- Improve billing and job estimates with labor costs
Workyard’s platform provides vital field service data, including:
Labor time and costs. Every timecard submission includes hours worked per job and/or cost codes.
Site visits. Every employee clock-in and clock-out is automatically captured.
Worksite vehicle trips. Relevant driving trips to each job site are tracked and recorded.
Project updates. Every worker assigned to a job can share progress updates with notes and photos.
Receipts. Team members have the autonomy to record receipts and attach them to the relevant job.
Job Costing
Workyard’s live cost tracking also captures job costs by recording and analyzing time card submissions.
With Workyard, you can group and filter job costs by:
- Employee
- Project type
- Duration of project
- Cost code
- Date
The platform receives each log and time card submission, automatically calculating job costs for each task. Workyard does this for every employee on your team and updates your dashboard in real-time.
Workyard synchronizes job cost data and time sheets with existing accounting systems for faster processing.
Reporting
Use Workyard to create customizable reports and dashboards to derive insights for better business and workforce management.
With Workyard, you can generate and customize the following reports with a few clicks:
- Time cards (detail, summary)
- Time card notes
- Time off summary
- Pay period time
- Project and cost code time (detail, summary)
Create the following reports in minutes:
Task report. Filter and group entries by time, cost code, and project code
Project report. Create project reports on a daily, weekly, or monthly basis
Progress report. Export current project notes in PDF and CSV format, including image attachments
Employee time report. Create reports on teams’ worked hours, labor costs, and activity on job sites
Use Workyard to access key metrics and data to gain insight into project labor costs and employee productivity.
Reviews
Workyard users say that the app keeps their time cards and pay accurate.
iOS user etucker415 says the app makes it easy to view paystubs and taxes on his mobile phone:
iOS user etucker415 says:
Great interface for construction workers ⭐⭐⭐⭐⭐
I use the Workyard Crew app to log my time cards at the end of each workday. Using my phone makes it quick and easy. Also like how easy it is to view your paystub and tax information within the app. Great innovation for the construction industry!
Android user John V says the app is easy and simple to use:
Android user John V says:
⭐⭐⭐⭐⭐
Love it, easy and simple, just the way I like it. !🙃
Workyard user Michael C. says Workyard keeps time cards accurate:
Capterra Michael C. says:
Excellent Time and Location Tracking ⭐⭐⭐⭐
Pros: I love how accurate the time cards are. They are easy to adjust
Cons: A bit on the expensive side, especially when adding users
Pricing
Free Trial?
14-day trial with no credit card required
Time Tracking
Annual: $6 / mo. per user + $50 base fee
Monthly: $8 / mo. per user + $50 base fee
Workforce Management
Annual: $13 / mo. per user + $50 base fee
Monthly: $16 / mo. per user + $50 base fee
Manage your field workforce with Workyard
See how it works
Fieldpoint
Scoring
Key Features
-
Work order management with ERP system integration
-
Smart scheduling and dispatch with drag-and-drop calendar
-
Mobile field service app with automated field service processes
-
Contract management for SLA and service agreements
-
Project and job costing with inventory tracking
-
Business intelligence dashboard and reporting
Easy to use
Custom solutions for business needs
Great customer support
Issues with server connection
Unreliable offline mode
Users need extensive onboarding
Highlights
Fieldpoint provides field service management software for trade industries as well as medium and enterprise businesses in the medical, oil and gas, and IT industries, among others.
Fieldpoint’s smart scheduling and dispatch software allows you to quickly route assignments and calls to field technicians. The platform helps you streamline schedules and requests based on team members’ availability, severity codes, skillset, and territory.
Fieldpoint’s work order management software helps you monitor and automate customer service requests. It also helps you track customer relationships, manage service level agreements (SLAs), and set preventative maintenance schedules to maximize profitability.
Fieldpoint’s mobile app equips field technicians with online and offline tools for the job. These include search functions for replacement parts, invoice creation, and estimates for client jobs on-site. Field technicians can also accept jobs, order parts, encode job costs, attach photos and notes, and capture signatures using the mobile app.
The platform provides business intelligence dashboards where you can generate analytical reports using specific KPIs. You can also create reports with department-level, team, and technician performance data.
Fieldpoint integrates with CRM, ERP, tax, payroll, and accounting systems, among others.
Reviews
Fieldpoint users appreciate the app’s feature-rich toolkit for technicians but wish it was more reliable.
iOS user TJ-AIG says the app has good features but could be more robust and reliable:
iOS user TJ-AIG says:
Good features, lacks robustness ⭐⭐
We have been using the app for about 6 weeks with about 15 technicians. Features are good, but app has been randomly crashing and users need to uninstall and reinstall the app. Some users are not “tech savvy”, which creates additional unnecessary overhead work to make sure the technicians stay using the app and focused on their work.
I am pretty sure FieldPoint will eventually figure it out, but given the monthly subscription fee price they need to step their game up considerably quicker.
I wish them lucky and we are here to provide feedback if needed. We will continue to use it for 12 months, but we need a more robust system as we want to scale up a 5 fold.
Fieldpoint user Janeth H. says the app has good customer support but is not reliable offline:
Capterra reviewer Janeth H. says:
The software does not work well offline and is not reliable ⭐⭐
Overall: Very frustrating. We were told that the reporting will be an important advantage of this program, but so far we had to make customizations that we had to pay out of our pockets to have what we need.
Pros: [SENSITIVE CONTENT]. He has worked hard.
Cons: The biggest problem is the connection with the server. The program needs a really good internet connection to work, otherwise, the information does not transfer to the server the way it should. Our technicians have had the most difficult time since we started with FP. They complain about their time and expenses not saving properly. Checklists not loading fast enough. The list is long. When they fix something, other things break…
Pricing
Free Trial?
Demo available upon request
Unlimited
Must contact sales for pricing
Service Fusion
Scoring
Key Features
-
Scheduling with optimized route plans
-
Real-time GPS vehicle tracking on mobile app
-
Fleet planning with route optimization
-
Auto-generated invoices at job completion
-
Customer management with documentation
-
Real-time notifications for both clients and workers
Easy to set up
Good onboarding experience
Plenty of features for field technicians and contractors
Some mobile functions are unreliable (ex. photo attachments)
Mobile app lacks robustness for supervisors
The number of features and options can overwhelm new users
Highlights
Service Fusion provides field service management software for trade industries, including HVAC, refrigeration, plumbing, electrical, appliance repair, and others.
The platform helps you manage field service teams with tools like scheduling and dispatch, fleet planning, GPS tracking, and invoicing and estimate creation.
It’s equipped with GPS vehicle tracking, which monitors location, driver behavior, idle time, and other factors. Service Fusion automatically plans and optimizes routes, taking into account vehicle speed, weather, fuel costs, traffic, and customer preference to get technicians quickly to job sites.
Field workers can use the mobile app to create estimates, generate invoices at job completion, and close work orders from their phones. The app also enables contractors to notify both clients and technicians about ETAs and schedule updates.
The platform integrates with third-party apps like QuickBooks, PandaDocs, and DocuSign.
Reviews
Service Fusion users said the platform syncs well with its mobile apps but needs to improve key areas, including securing attachments and project notes.
iOS user 2damax300 says the app makes him feel anxious about submitting deliverables:
iOS user 2damax300 says:
Frustrated ⭐⭐
Been using the app as a tech for about 6months now and it’s been the same since the start of my usage. I’ll be focusing on just the issues I see. Anything after you select the task/site your working on. The app turns super slow, crashes or freezes. It’s a mixture of all that every time for every day I use it for months now. And it can be a brand new task folder created and you’d still get all the issues I mentioned.
As a tech, the last thing you want to do after completing a job is to sit down and literally be at the mercy of the app and pray you can get out without having any issues submitting deliverables.
The concept is there with the app and it has the tools it needs. It’s just about the execution of it not keeping up to todays standards on high pace efficiency that it’s lacking.
Android user David Emery highlighted several disruptive mobile issues:
Android user David Emery says:
⭐⭐⭐
A few disrupting issues: can’t actually attached estimates when sending from mobile app. Can’t access all fields when writing estimates such as tags and product cost. Also doesn’t save photos taken in the app or sometimes won’t save job status changes.
Service Fusion user Daryl Y. says the platform is somewhat difficult to learn how to use. On the plus side, it syncs well with the mobile app.
Capterra Daryl Y. says:
Functional but difficult to used and expensive ⭐⭐⭐
Overall: It’s disappointing that the rates have increased 60% over the last two years without being informed.
Pros: I like the fact the service fusion integrates well with the mobile app allowing me to make changes on my phone as well and my computer.
Cons: I find that this software has somewhat difficult to use and does take a bit of effort to figure out how to utilize everything that it has to offer, however I will say that they have wonderful customer service willing to provide you with detailed walkthroughs and answer questions.
Pricing
Free Trial?
Demo available upon request
Starter
Monthly: $195 / mo.
Annual: $165 / mo.
Plus
Monthly: $295 / mo.
Annual: $250 / mo.
Pro
Monthly: $495 / mo.
Annual: $420 / mo.
ServiceNow
Scoring
Key Features
-
Dynamic scheduling with optimization and automation
-
Mobile agent with incident oversight
-
Dispatcher workspace with automated work assignment
-
Performance analytics and reporting
-
Contractor management with bulk onboarding and offboarding
Good integration with other apps
Easy to set up
Useful notifications for field workers
Requires extensive onboarding
Not easy to navigate
Expensive
Highlights
ServiceNow provides cloud-based solutions to help businesses digitize and unify business operations and workflows.
You can use the platform’s dynamic scheduling to create advance schedules with factors like preferred technicians, skillset match, job priority, and parts availability. You can also manage shifts and on-call lists to ensure technician availability for urgent and recurring jobs.
The mobile app provides you with incident oversight, letting you view or update incident details and notes. It also provides team-wide visibility for work assignments and task statuses.
The dispatcher workspace allows you to view tasks, teams, schedules, and maps on a configurable screen. You can also set KPIs for performance analytics and receive alerts about anomalies that impact service delivery.
ServiceNow helps you manage contractors with bulk onboarding and offboarding, contractor access to assignments and task progress, and debriefing through mobile devices.
ServiceNow offers integration solutions through its Now platform and Integration Hub.
Reviews
ServiceNow users say the app is decent at what it does, but needs to be designed around user needs especially in terms of navigation.
iOS user Purveyor of it apps says the app is decent, but the mobile experience needs to be improved:
iOS user Purveyor of it apps says:
Okay ⭐⭐⭐
The app is decent my main concern is that the log out timer is super short! Whenever I try to use the app I always have to wait to log back in and it’s really annoying throughout the day. At least add a setting please also my facility has to be added every time I create an incident. It’s not as bad as you can quick search but it would be helpful if it could store the last facility you used.
Android user Shaun Collier says recent updates messed up his requests feed:
Android user Shaun Collier says:
⭐
As a simple boots on the ground service desk analyst, this app has no useful features. It’s easier for me to just sign in on a mobile web browser, as at least there I have access to my favourites and filters so I can actually see what incidents I’m assigned. On this Now Mobile app, “My Requests” shows an unsortable and unfilterable mashup of incidents that I might have had some involvement in at some point. Bring back the Classic app… “Remove friction from work”? More like “Remove traction”
ServiceNow user Mihir J.says the platform was easy to set up, but the UI could be made better:
Capterra Mihir J. says:
Easy to setup but limited features ⭐⭐⭐
Overall: We use service now every time a change request needs to be raised our experience has been fine but the UI is very bad.
Pros: It’s easy to setup and has limited features without overwhelming the user
Cons: The features are limited and UI is very bad
Pricing
Free Trial?
Demo available upon request
Unlimited
Must contact sales for pricing
Jobber
Scoring
Key Features
-
Calendar management with personalization features
-
Job scheduling with team member schedule comparison
-
Automated job booking based on preferences
-
Instant invoice generation with customized email or text follow-up
-
Integrations with payroll and marketing systems
Easy to set up
User friendly
Streamlined for job bookings/service requests
Bids need more detail ex. material and labor
Reporting could be improved
Users report costs add up for new users and feature add-ons
Highlights
Jobber provides job scheduling software for general contractors, trade workers, home service businesses, and other construction industry professionals.
You can use Jobber to schedule crew members and communicate with customers. The software also tracks the time and materials used for various jobs to keep estimates accurate.
Contractors can use Jobber to map and route jobs, as well as track job progress. The platform comes with a client hub where customers can request projects, confirm job details, and receive updates on work progress.
Jobber instantly generates invoices at job completion or on a pre-set schedule (ex. after each visit, every month, etc.). You can also set up custom notifications reminding customers about due payments through email or text message.
Jobber integrates with a broad range of business apps, like QuickBooks Online, Stripe,, MailChimp, CompanyCam, Google Local Services, and more (many of which are available through a Zapier connection).
Reviews
Jobber users say it helps them with their business operations, but both the web platform and apps suffer from glitches and bugs.
iOS user Emisydet says the app helped them organize their business, but the reporting function could be improved:
Great organizational tool ⭐⭐⭐⭐
We love Jobber for logistics, organizing routes, setting up and keeping track of one-off and recurring jobs, materials, chemical services, etc, also the ability to upload pics and notes and to make changes to routes or job details without having to track down crews working on loud equipment. We don’t use the app for estimating, invoicing, or communicating with customers so we can’t speak to those features. The reports are very basic and have a lot of room for improvement – hence 4 stars.
When we download reports we have to heavily edit them in excel to be useful. That gets annoying bc of time required which no landscaper has to spare. The report shortcomings might really matter to a small company using Jobber for all it’s capabilities – which we’re not. Hopefully improvements are on the way in that area. The only GPS that syncs with Jobber is Fleetsharp/Linxup and Fleetsharp customer service is so bad that we switched back to Clearpath anyways. Therefore we lost that connection betw our trucks and Jobber.
Hopefully they expand that also? Still highly recommend Jobber to any service business. It’s done a lot to improve our efficiency.
Android user Craig Crist says the app is good for clocking in and out, but still needs a lot of work:
Android user Craig Crist says:
⭐⭐⭐
New update is pretty annoying for management. Recent jobs show my oldest jobs in order. I can’t run through all of my approved jobs anymore. It feels like I became an employee of my own company with hardly any access to everything. App is basically good for clocking in and out and hitting the directions button. I would like to see full usability. Doing bids easily. Editing jobs easily. Change orders are clunky. Progress payments are impossible without making an invoice early. Web works good.
Jobber user Brian D. says while the platform is easy to use, it’s still plagued by bugs and glitches:
Capterra Brian D. says:
EASY TO USE – VERY BUGGY – SLOW CUSTOMER SUPPORT ⭐⭐⭐
Overall: Love Hate Relationship! Customer Service Has Nose Dived…. Very Glitchy… Some Things Can Be Very Frustrating And Not Make Sense…..Duplicate Invoices…I Would Explore Other Options If Possible….
Pros: The Look & Feel – Fun To Use…I Like The Way The Control Panel Is Set Up.
Cons: Very Confusing – Reoccurring Services Setup- Invoicing From A Job Can Sometimes Create Duplicates – I Find Myself Refunding Everyday The Credit Card Fees Just Keep Adding Up!!!
Pricing
Free Trial?
14-day free trial, no credit card required
Core
Monthly: $69/ mo. per user
Annual: $49/ mo. per user
Connect
Monthly: $169/ mo. per user
Annual: $129/ mo per user
Grow
Monthly: $349/ mo. per user
Annual: $249/ mo per user
ServiceMax
Scoring
Key Features
-
Automated scheduling and workforce optimization
-
Work order management for all project stages
-
Mobile technician app with offline mode for mobile work order
-
Field service analytics with performance metrics
-
Contractor management with in-app communication
Great customer support
Good onboarding experience
Good customization options
Support level varies for subscription packages
Not easy to set up
Users report additional costs such as development fees
Highlights
ServiceMax provides field service management software for trade industries, as well as building and construction equipment businesses.
It offers automated scheduling and dispatch tools that match the right technicians based on SLA, proximity to job site, territory, and customer preference. You can assign multiple technicians or service teams to one job and prioritize assignments for optimal scheduling.
The platform also allows you to manage work orders through all stages, from creation to execution and technician debriefing. ServiceMax also equips field workers with mobile work order management tools such as service reports, labor pricing, and customer signature capture. Field workers can create invoices, close work orders, calculate billable work, and provide comprehensive pricing on the mobile app, even in offline mode.
The platform allows you to assign work orders to partner companies and contractors. You can also communicate with contractors on the field using the in-app communication channel.
ServiceMax’s dashboards provide field service analytics and performance metrics so you can gauge profitability at a glance. You can create instant reports using ServiceMax’s prebuilt templates.
ServiceMax integrates with Accenture, Capgemini, IBM, Wipro, and other third-party systems.
Reviews
ServiceMax users say the platform has a great range of features, but it’s difficult to set up.
iOS user Scott Freebie complains that data synchronization is slow thanks to recent updates:
iOS user Scott Freebie says:
Data sync is slow ⭐⭐
Data Sync is very slow, it hangs up all the time with latest version.
Servicemax user Frankie A. appreciates the platform’s end-to-end solution but says it’s difficult to set up and program.
Capterra reviewer Frankie A. says:
Service Max add on for Salesforce seems to be a Lambrghini, but it takes a multitude of engineers. ⭐⭐⭐
Overall: Exercise the brain cells and learn a another programming platform.
Pros: It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help.
Cons: Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders. As a maintenance department, legacy data easily accessible is what is needed for techs when they roll onto a job and equipment.
Pricing
Free Trial?
Demo available upon request
Tiers
Must contact sales for pricing
KickServ
Scoring
Key Features
-
Field technician time tracking for each job
-
Proximity-based scheduling and dispatch mapping
-
One-click estimate creation and customer invoicing
-
Tech performance reporting with productivity metrics
-
Smart search with customer and job filters
Great customer support
Affordable
Easy to set up
Too many steps to set up customer service calls
Database issues
Updates disrupt users’ workflows
Highlights
KickServ provides field service management software to construction and trade industries including plumbing, HVAC, restoration, landscaping, and electrical, among others.
The platform allows you to build estimates with a single text and convert them into invoices for customers. You can view estimates, capture signatures, and build a customer pipeline to tap into more service request opportunities.
You can also schedule technicians based on proximity and notify them of job assignments. Field technicians can track time for each job and attach photos, notes, and documents to tasks. The mobile app also allows field technicians to accept onsite credit card payments.
The platform comes with a universal smart search with filters for customers, contact details, jobs, tags, dates, and more, so you can quickly find specific items.
KickServ offers advanced tech performance reporting so you can see your field technicians’ productivity, timeliness, and performance at a glance.
KickServ integrates with QuickBooks Desktop and Online, Stripe, Mailchimp, Podium, and others.
Reviews
KickServ users say the app does a great job of organizing customers and jobs, but its mobile experience needs to be ironed out.
iOS user supportmynonprofit says the app is slow to upload photos and has trouble performing offline:
iOS user supportmynonprofit says:
Nothing but problems ⭐
CIt takes forever to upload pictures. It kicks me off and clock is no longer working. If you don’t have great signal it doesn’t work. And I could go on
Kickserv user Terri H. says the app is okay but has issues syncing with QuickBooks:
Capterra reviewer Terri H. says:
I think Kickserv is just okay! ⭐⭐⭐
Overall: I can keep my clients and all jobs information in one place.
Pros: I love that I can keep all my clients and everything in one place. Customer service is awesome to deal with.
Cons: The mobile site doesn’t function as well as the desktop and we’re out and about a lot! Also, for months there have been ongoing issues of different sorts, this doesn’t help me or our business, when I need client addresses and phone numbers and the site is down. Quickbooks syncing hasn’t worked right in awhile. At this point I’m not sure why I’m still using kickserv or quickbooks, i’m thinking of what else I can do at this point as it’s not worth the money.
Pricing
Free Trial?
Demo available upon request
Free
Monthly: $0 / mo. (up to 2 users)
Lite
Annual: $47 / mo.
Monthly: $59 / mo.
Standard
Annual: $95 / mo.
Monthly: $119 / mo.
Business
Annual: $119 / mo.
Monthly: $159 / mo.
Premium
Annual: $239 / mo.
Monthly: $299 / mo.
The Bottom Line
The best FSM software for small businesses should ideally streamline at least two of these three critical functions: scheduling, time tracking for field workers, and invoicing. These help field service managers optimize staffing and ensure the right technician is assigned to the right job.
The best FSM software also helps eliminate errors and keep labor costs accurate to maintain profitability. Some apps do this well on their own, while others integrate with financial-management apps to provide streamlined costing solutions.
Now that we’ve explored seven of the best FSM software solutions in the field today, you should be able to make an informed decision about the right solution for your team.
Construction managers and field workers love the Workyard mobile experience. Our iOS and Android apps are designed around the needs of field service workers in the construction business.
Our web platform also simplifies scheduling, project management, payroll, and more for service managers. Try Workyard free for 14 days and see how we can simplify your field service management and make your business more profitable!
Our Scoring System Explained
Our 8-part scoring system was created to help you understand the potential value of any software we review simply and fairly.
We created it after reviewing dozens of software products, which we covered in depth, but without providing a direct and simple way for readers to compare products on their merits – without spending a lot of time looking through our articles for the information they needed to make an informed decision.
Every app we review will include Customer Support and Company scores, which we’ll explain in more detail below. Many of the factors reviewed in this article will also be consistent across most (or all) of our software reviews, with some differences:
The 8 factors assessed and their contribution to a product’s overall score may differ slightly from product to product based on various factors, such as the use case we’re reviewing for, the type of business these products are tailored to, and other considerations. However, all reviews will feature an 8-part score, weighted and combined to calculate each product’s overall score.
How We Score Software
All factors in our reviews are scored on a 10-point scale – technically 11 points – from 0-10. However, we only give products a score of 0 if it does not include an essential feature at all, and we try to avoid giving out 0 scores if a product can demonstrate any functionality in line with the specific factor being reviewed.
In general, the 0-10 range translates as:
- 9.0 – 10 – One of the absolute best in its category (amazing).
- 7.5 – 8.9 – Very good, but with some minor issues (very good).
- 6.0 – 7.4 – Mediocre performance with notable shortcomings (average).
- 3.0 – 5.9 – This feature is not ready for prime time (borderline).
- 1.0 – 2.9 – This feature actually makes its product worse (unacceptable).
- 0 – The product doesn’t include this important feature at all.
How We Calculate Overall Scores
The 8 factors reviewed are weighted based on an overall total of 100%:
- Ease of Use: 20%
- Time Tracking Accuracy: 20%
- Scheduling Features: 15%
- Job Tracking: 15%
- Integrations: 10%
- Customer Support: 15%
- Company: 5%
Methodology for Each Factor
Ease of Use
We evaluate a product’s ease of use based on three main considerations:
- How easy is it to set up this app?
- How easy is it for managers to use the backend dashboard?
- How easy is it for frontline workers to use the (mobile) app?
These three considerations cover the main ways you and your team would use the software being reviewed – when you first obtain it, when someone (a manager, executive, team leader, or similar role) needs to use it to manage people, money, data, and other things, and when workers you’re tracking use the app (usually a mobile version of the software designed for frontline and/or field team members) to clock in, clock out, record time worked, or address other day-to-day needs.
Time Tracking Accuracy
Every minute matters when you’re trying to control payroll costs. This factor accounts for various features and common needs in time-tracking apps, such as…
- How accurate or precise is its GPS tracking capability?
- How accurate – and how customizable – is its geofencing feature?
- How accurate is its travel and mileage tracking (if available)?
- Can it automatically clock workers in and out based on the above?
- Can you set and/or restrict rules for clocking in and out?
- Can the app continue tracking workers while offline?
- How easy is its mobile app and/or kiosk for frontline workers?
Scheduling Features
Many construction businesses prefer to manage as many aspects of employee labor activity as possible in a single app, which is why many time-tracking apps also include worker scheduling as a core feature.
When we consider a product’s scheduling features, we look at:
- Its dashboard customizability (daily, weekly, or monthly views).
- Its project-based scheduling and visibility.
- Its real-time updates and notifications for workers.
- Its real-time map views of worker locations for best-fit scheduling.
- Its recurring schedule (copies to subsequent weeks, etc.) functionality.
Job Tracking
This factor helps you understand if the software can also provide insight into specific projects, which is particularly handy when your business deals with many customers or clients who generally need shorter-term work. Effective job tracking typically also includes accurate job costing functionality for construction companies.
We assess several things when calculating a product’s job tracking score:
- Its project-based tracking for multiple projects per day/week/etc.
- Its ability to track multiple / many projects simultaneously.
- Its use of (and your ability to customize) construction cost codes.
- Any built-in job costing views.
- Any integrations for cost coding (QuickBooks etc.)
Integrations
No business can operate on a single app, which is why integrations with other apps and tools are such important aspects of modern business software.
To calculate a product’s integration score, we’ll examine:
- How many native integrations (the simplest connection) does it offer?
- How effective and easy-to-use are its integrations with payroll software?
- Does it have robust data import and export features?
Customer Support
Learning how to use a new app can be frustrating, even if it’s meant to be the most user-friendly app around. That’s why great customer support is so essential when considering which time-tracking app to use.
Customer support scores are calculated based on:
- Live support channels available (phone, email, chat, etc.).
- Live support hours (business hours only, 24/7, etc.).
- The strength of the product’s online help center and/or FAQs.
- What other users say about support in online reviews.
Company
A great company with a highly customer-friendly approach can often make up for shortcomings in their software products – at least up to a point.
When assessing this score, we’ll examine:
- Transparency (easy-to-find pricing, etc.)
- Trial period (duration, feature availability, credit card requirements, etc.).
- Subscription flexibility (contracts, required durations, etc.).
- Ease of cancellation or pausing subscriptions.
- Customer perceptions (online product reviews).
- Website (a minor consideration, but great companies tend to have great websites).
Any questions about our scoring system? Have any suggestions on how we could make it even better? Click here to send us your feedback – we’d love to hear from you!
Field Service Management (FSM) software is a technology solution designed to streamline field operations for trade and service businesses. FSM software helps field service managers optimize daily operations, including scheduling and dispatching crew, customer communications, and financial transactions for service teams.
FSM software is designed around the needs of specific industries like residential construction, plumbing, HVAC, landscaping, and electrical among others.
Examples of FSM software include Workyard, Fieldpoint, ServiceMax, and KickServ.
FSM (Field Service Management) software offers the following benefits for your field service team:
- Streamlined scheduling and dispatching: FSM software matches technicians to service requests according to their skillset, proximity, and availability. You can use FSM to optimize scheduling and dispatch, minimizing delays and maximizing productivity.
- Centralized communication: FSM software helps you facilitate and centralize communication between management, field workers, contractors, and clients. FSM software is often equipped with mobile apps, messaging systems, and notifications to keep everyone on the same page.
- Optimized workflows: FSM software streamlines business processes critical to field service such as work order management, inventory and asset tracking, estimating and invoicing, and reporting. This lessens manual effort and improves service teams’ efficiency.
Performance analytics: The best FSM software often includes tools for drilling down into technicians’ and teams’ performance, helping you identify gaps in productivity. Performance analytics tools also provide you with key metrics and insights to measure profitability.
Overall, FSM software helps field service teams better manage operations, optimize efficiency, and keep technicians productive in the field.
The best FSM software are equipped with the following features:
- Scheduling and dispatching: The best FSM software should enable field service managers to schedule and dispatch the right field technicians to the right job. Without a streamlined scheduling solution, it will be hard to keep field employees productive and their clients happy.
- Time-tracking: The best FSM software should precisely track time to keep both payroll and profits accurate. Time card errors equal lost time and money for field service teams.
- Invoicing: The best FSM software should enable field technicians to create accurate and detailed estimates on the job, converting them into invoices for clients on site.
- Reporting and analytics: The best FSM software should provide performance analytics tools for you and your team, uncovering insights into productivity and employee activity. The best solutions also allow you to create customizable reports in minutes to aid decision-making for field service teams.
The best FSM software helps field service managers streamline scheduling, time-tracking, and invoicing for field service teams.
Workyard’s GPS time-tracking solution offers highly precise GPS employee and vehicle tracking to keep labor costs accurate. It also comes with web and mobile scheduling functionality, as well as granular reporting tools.
The app is praised for its mobile experience, with scheduling and time-tracking features especially designed for mobile employees.
Workyard also automates payroll and invoices billable time using time card data. You can import employee and project data to other systems to streamline billing, invoicing, and job cost reporting.
