The 7 Best Plumbing Software Solutions for 2024
Looking for plumbing software for your business? We’ve reviewed 7 of the best plumbing business apps on the market to help you!
Running a plumbing business can be as tricky as fixing a stubborn leak.
Fortunately, with the right plumbing software to streamline your business operations, you can reduce manual errors, eliminate mind-numbing paperwork, and prevent labor costs from leaking. The trick is to find the right software—with hundreds of options, it’s easy to overlook best-fit solutions or waste time trying underwhelming apps.
In this article, we’ve curated the best plumbing software to help your techs and managers do their jobs easier, all while keeping major business expenses under control.
Top Picks
Below, you’ll find a summary of each app we’ve reviewed, with our scores, each app’s ideal use cases, its pricing, the availability of any free trials or free tiers, and the platforms on which the app is available. Each app has been thoroughly investigated and analyzed for users like you, with pros and cons, key features, integrations, and real user reviews.
Let’s take a look…
9.1 
14-day free trial, (no card needed)
8.3
14 days (no credit card needed)
7.3
14 days (no credit card
7.3 
No free trial available
7.0
14 days (no credit card needed)
5.8
Free access for teams with up to 10 members
EDITOR’S NOTE: We created Workyard – the first app reviewed here – to address issues we encountered while struggling to track and manage construction payrolls for over 700 workers in over 50 construction businesses. We built the Workyard app from the ground up to support construction companies like yours, with industry-essential features like the industry’s most accurate time clock app with GPS and geofencing, intuitive contractor scheduling, construction cost tracking tools, and more.
Learn more about how Workyard works on our main website, or sign up for a 14-day free trial today to see what Workyard can do for your business.
Workyard
Scoring
Key Features
-
GPS-enabled time clock with geofencing
-
Progress tracking of scheduled tasks
-
Real-time job cost tracking
-
Drag-and-drop work order scheduler
-
Detailed reports for insights-driven decisions
Automatic clock-in at geofenced site
Time clock works even in offline mode
Easily enter notes and photo updates to scheduled tasks
Accurate location tracking goes beyond the geofenced site
No forever-free plan
No optional SMS notification for scheduled tasks
Privacy-conscious workers may not like location tracking
Highlights
Workyard stops plumbing businesses from pouring money down the drain by keeping track of labor costs.
As the best overall plumbing software, Workyard offers technicians a mobile time clock they can use to record their hours, add notes or photos for real-time job progress updates, and compute the worth of each task based on the cost code assigned to it.
Meanwhile, Workyard’s scheduling software allows managers to schedule tasks, dispatch jobs, and get a point-by-point account of the places the technician visited during the shift.
Workyard offers nifty time—and money-saving features to help plumbing businesses complete projects on schedule. Let’s take a look at its primary features one by one.
Accurate, Offline-Ready GPS Time Clock
Plumbers sometimes find themselves assigned to areas with poor internet connectivity. With Workyard’s hardy GPS-enabled time clock, they can easily clock in, take breaks, and clock out even in low—or no-reception areas.
Workyard’s mobile app can continue tracking a service tech’s time and location even if their phone goes into offline mode. No data will be lost, as everything recorded offline will be automatically uploaded once the phone reconnects to the internet.
Managers can set up geofences so the app will automatically clock the workers in when they arrive at the defined project location. Should the workers leave the site without clocking out, Workyard’s app can trim their clock-out times to the last geofenced site exited.
Workyard also allows managers to clock in employees on their behalf, giving them complete control over their time cards whenever the need arises.
All time card entries instantly reflect on the team’s timesheet, helping managers make accurate on-the-spot scheduling or dispatching decisions. They can also review, edit, or remove time card entries in one go, ensuring no mistakes slip through the cracks.
Workyard’s easy-to-use and robust time clock can also:
- Send push notifications to remind workers to take meal breaks, ensuring labor compliance
- Track the work van’s travel time, driving route, and mileage for hassle-free reimbursement
- Locate service techs in real time through the map-based team viewer
- Add project and cost code to time card to accurately track how much money is spent completing each task
Real-Time Job Progress Tracking
With Workyard’s built-in project tracking software, you can easily collaborate with your team to ensure tasks are completed on schedule.
Each scheduled task incorporates an activity stream where managers and plumbing technicians can exchange notes, photos, receipts, and attachments to keep everyone in the loop. Checklists can also be added so both parties are on the same page about specific things to be accomplished.
All mobile app activities automatically sync to the Project Hub section, allowing managers to review each project in real time based on travel time, cost, mileage, and hours.
With Workyard’s live project tracking tool, potential project delays can be avoided, and every piece of work done is well documented, giving you insurance against future customer disputes.
Live Job Cost Tracking
Workyard’s construction costing software deconstructs each project, allowing users to see in real time how time and labor costs are allocated.
Managers can set up as many or as few cost codes as the project demands. The cost codes are like buckets where you can assign each task. With every clock-in, workers can tag their current task to a specific project and cost code. By doing so, every hour recorded by the time clock will automatically belong to the cost code it’s been linked to.
Workyard’s Job Costing page instantly reflects each day’s hours, as recorded in the time clock. This ensures managers can track in real time how much time and labor costs are spent on each task.
Users can group the data by cost code, employee, and date to get a better idea of where most of the resources went to complete the project.
With accurate and always-updated job costing, Workyard can help plumbing businesses figure out ways to reduce labor costs, prevent budget overruns, and improve future estimates.
Simplified Work Order Scheduling
Work orders are the lifeblood of a plumbing business. With Workyard’s contractor scheduling software, you can instantly dispatch work orders to the right plumbing technicians with a daily or weekly planner.
Set Workyard’s interactive scheduling calendar to either daily or weekly mode, group the results by person, and see at a glance all plumbers with assigned work orders for the given period.
With the map-based location tracker as your guide, you can instantly figure out the nearest available technician to assign the job to.
Easily insert a new work order in one click. Assign the task to an individual or a group of technicians, set the schedule, and assign a supervisor who will monitor everything.
You can also add notes or a checklist, ensuring the plumbing technicians have every detail they need–from the materials to be picked up to the locations they must stop by.
Workyard’s simplified work order scheduling tool can also do the following:
- Reschedule tasks instantly with the calendar’s drag-and-drop interface
- Edit scheduled tasks in bulk, saving time on repetitive tasks
- Add custom color-coded labels for better task organization
- Automatically send app or email updates so plumbers get notified of every new assignment or work order update
Insightful Reports and Dashboards
With Workyard’s built-in reporting, plumbing businesses can easily generate easy-to-understand reports, identify patterns, and make decisions on the fly.
Whether you want to track the team’s attendance for a specific period or get a more detailed breakdown of labor costs spent on a project, Workyard can serve the right data in a few clicks.
Here are just some information you can extract from Workyard’s reports:
- Dashboard summary of all projects according to total hours worked and labor costs spent
- Detailed or summarized account of technicians’ hours at work, including clock in/out times, overtime, meal breaks, travel time, and driving mileage
- Breakdown of approved time off within a pay period
- Detailed progress notes of each scheduled task
- Detailed or summarized account of how much time and labor costs were spent on each plumbing project
Reviews
Workyard positions itself as a workforce management software for field workers, so it’s no surprise its user reviews come from field technicians and management employees working for different types of field service businesses.
Field workers love how Workyard’s features (specifically the automatic clock-in/out) take care of the mundane aspects of their job so they can focus on completing their tasks.
Meanwhile, managers and office employees appreciate how the app streamlines reporting to help them make impactful decisions effectively.
So far, Workyard has earned the following scores on the three platforms we track:
Mobile time clocks help service technicians record their hours automatically and sync them to the timesheet. This eliminates the need to manually sort and compile physical timesheets for field-based teams like the one managed by the iOS user below.
Ryno4hof’s iOS Review of Workyard:
Works well for me and my crew – ⭐⭐⭐⭐⭐
“I have tried other apps that claim to do time tracking and they end up being so difficult to use that my guys just give up. What’s the point of having an app to track time if nobody uses it? I was skeptical about giving another one a shot but Bill gave me a ring and convinced me to try the free trial. I’m glad he did! My crew uses it every day and I’m finally getting all the info I need with a few mouse clicks instead of searching through binders of time sheets like before.”
Like the Android user below, plumbing businesses can benefit from software with automatic clock-in and real-time location tracking. This ensures the right job is dispatched to the nearest and most qualified plumbing technician.
Randy Jordan’s Google Play Review of Workyard:
⭐⭐⭐⭐⭐
“App is amazing, it allows me as a technician if I accidentally forget to sign in to a customer that I’ll have proof I was there with the GPS location. It’s overall makes it easier on management because they can see where all the techs are and when new customers call in they’re able to call the nearest tech to pick up more business. Overall a very needed app for any business that has several techs or employees that are mobile. And it makes tracking hours easy.”
Management employees love how Workyard simplifies tasks for both field techs and office workers. The Capterra user below points out a potential weakness, suggesting she’s not fully familiar with Workyard offline capabilities.
Lora H.’s Capterra Review of Workyard:
Perfect for payroll and managers – ⭐⭐⭐⭐⭐
“Pros: I love Workyard for the gps tracking, time tracking and payroll import. It makes my life so much easier
Cons: The only thing I don’t like about it is in some remote rural areas it doesn’t work but it does work 99% of the time.”
Pricing
Free Trial?
14-day trial with no credit card required
Time Tracking
Annual: $6 / mo. per user + $50 base fee
Monthly: $8 / mo. per user + $50 base fee
Workforce Management
Annual: $13 / mo. per user + $50 base fee
Monthly: $16 / mo. per user + $50 base fee
Track time and manage plumbing jobs with Workyard
See how it works
Jobber
Scoring
Key Features
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Online booking system
-
Drag-and-drop scheduling interface
-
GPS location tracker
-
Built-in brandable invoicing
-
Mobile app time clock
-
Online payment system
Email, chat, and phone support available
Extensive integrations
Accept payments at the job site through a card reader
Send “on my way” alerts to customers
Generated reports are too basic
No forever-free version
Marketing tools only available as add-ons
Highlights
With Jobber’s built-in CRM, plumbing businesses can seamlessly keep track of customer details, past jobs, and all communications. Whether it’s emails, text messages, or automated notifications like on-my-way texts and booking confirmations, everything is organized in one place.
Jobber’s customer database can help you recall any past interactions or service details when a customer calls, making your business appear more professional and attentive. Plus, the ability to tag contacts as leads helps you prioritize and convert potential customers into loyal clients without much hassle.
However, Jobber does have room for improvement, especially in its reporting features. Many users find the generated reports to be quite basic, often requiring significant tweaking in Excel to extract meaningful insights. This can be a bit frustrating when you’re trying to analyze your business’s performance quickly.
The lack of customization options, like creating custom fields or job-specific fields, further limits the usefulness of Jobber’s reports. For instance, if you need detailed metrics on emergency plumbing jobs versus regular maintenance calls, you’ll likely find the app’s reporting capabilities lacking.
Reviews
The iOS user below shares how Jobber has helped their company successfully dispatch and route jobs but finds its reporting feature a bit underwhelming.
Emisydet’s iOS Review for Jobber:
Great organization tool – ⭐⭐⭐⭐⭐
“We love Jobber for logistics, organizing routes, setting up and keeping track of one-off and recurring jobs, materials, chemical services, etc, also the ability to upload pics and notes and to make changes to routes or job details without having to track down crews working on loud equipment. We don’t use the app for estimating, invoicing, or communicating with customers so we can’t speak to those features. The reports are very basic and have a lot of room for improvement – hence 4 stars. When we download reports we have to heavily edit them in excel to be useful. That gets annoying bc of time required which no landscaper has to spare.”
One of Jobber’s strong suits is its customer support. With email, chat, and phone support available across all plans, Android users like the one below can get the assistance they need anytime.
WRCS Cleaning’s Google Play Review of Jobber:
⭐⭐⭐⭐⭐
“Responsive support, they’re helping me work through issues with the new version..”
While the Capterra user below believes Jobber can be a huge help for small plumbing businesses, the app’s reporting features could be improved.
Rich A.’s Capterra Review of Jobber:
Jobber – My Business OSS – ⭐⭐⭐⭐
“Pros: Having a system that can be quickly and easily implemented and used by small business that incorporates features including integrates that addresses ‘quote to cash’ work flow was essential. Jobber does the job nicely, quickly, easily and is quite affordable for any small business. It integrates nicely with financial systems such as QuickBooks too.
Cons: Reporting is weak with the version I currently have. There are some standard reports that provide some fair data qualities but to customize reports using custom fields or job fields is quite weak. Exporting any report to Excel does not work well. I dont get the attachment file when attempting.”
Pricing
Free Trial?
14 days (no credit card required)
Core
$69/mo.
Connect
$169/mo.
Grow
$349/mo.
BuildOps
Scoring
Key Features
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Drag-and-drop dispatch board
-
Interactive dashboard with live KPI tracking
-
Map-based location tracking
-
Built-in invoicing and quotes builder
-
Accounting integrations
Live updates on technician status and availability
Universal search bar for quick access to anything
Phone support available
Pricing is not disclosed on the website
Implementation takes time
Limited integrations
Not suitable for small residential contractors
Highlights
In BuildOps, creating and managing quotes is a breeze. It allows you to handle everything on a single page, which means no more juggling multiple versions of the same quote.
You can generate a quote, monitor its changes, and maintain a comprehensive history of all communications with your customers. BuildOps’ quotes builder also lets you follow up with clients who haven’t responded, all from the same interface. You can also enhance your quotes with photos and videos to boost approval rates.
Whether you’re on-site or in the office, the system accommodates both scenarios, allowing technicians or office managers to handle the quoting process. Once a quote is approved, it seamlessly converts into a job for scheduling, making the transition from prospect to project smooth and efficient.
However, BuildOps’s website lacks transparent pricing information, which suggests the software might be on the pricier side. This lack of upfront pricing can be a deterrent for smaller plumbing businesses operating on tight budgets.
Additionally, the app’s native integration options are somewhat limited. While you can connect BuildOps with popular accounting software like QuickBooks, Spectrum, Vista, and Sage, it doesn’t support a wider range of integrations that could benefit businesses using other tools.
Reviews
After one year of using BuildOps, the iOS user below rates its performance as satisfactory overall despite noting that the “transition was not smooth.”
ShellBC’s iOS Review of BuildOps:
Almost a year – ⭐⭐⭐⭐
“In May we will be one year from ‘go live’. We split from one project management/service/accounting package to Build Ops and Quick books. The transition was not smooth, but the overall product is great. Cutting back on paper every day and creating more efficient workflows. Our customer success manager meets with us every 2 weeks to answer questions that help us through training and questions. No regrets in choice of software.”
BuildOps caters specifically to commercial contractors. With robust features built to meet the needs of its target market, it’s no surprise users (like the one below) are giving it a thumbs-up.
Christopher Williams’ Google Play Review of BuildOps:
⭐⭐⭐⭐⭐
“I have about 20 years total experience as a service manager for a mechanical contractor I have been exposed to multiple service platforms that supposedly cater to service in our industry. This platform is by far the most well designed software for a mechanical contractor. If you’re interested in running a shop with efficiency and metrics that can back up any budgeting need or request this is your platform. Highly recommend.”
Nothing beats the opinion of someone who has been on the road and has hands-on experience using BuildOps. The Capterra user below gives the app a favorable rating but explains in detail how it can be improved further.
Brad C.’s Capterra Review of BuildOps:
Feedback from the field – ⭐⭐⭐⭐
“While there have been some good developments on the reporting side of BuildOps, it is imperative that the reporting functionality is improved. BuildOps is our primary platform, and where all of the information we need to understand our business and make strategic decision resides. Therefore, we need to have quick, easy to access, and most importantly accurate reports. Unfortunately, that isn’t the case, yet.I would also like to see some improvements on the invoicing of Service Agreements. Ideally, the workflow for invoicing recurring billing would be the same as all other service invoicing. This would be very beneficial for us.Also, as a smaller company, our management team performs several different roles. As such, we are often out on-the-road, and with customers. So, it would be nice if BuildOps Mobile allowed our leaders to see visit summaries from the app, so we would have instant access to the information, to more efficiently and effectively keep our customers updated, without having to pull out our computers.”
Pricing
Free Trial?
No free trial available
Tiers/Plans
Must contact sales for pricing.
Housecall Pro
Scoring
Key Features
-
Drag-and-drop job scheduling
-
On-the-spot/scheduled dispatching
-
GPS employee time tracking
-
Easy service estimates
-
Built-in paperless invoicing
-
Professional price book templates
Intuitive dashboard features
Quick access to the customer database
Flat cost for up to 15 users
Estimates easily convertible into jobs
Location not tracked in real-time
Limited support for Basic plan users
Limited integrations on the Basic plan
Highlights
Housecall Pro helps managers breeze through technician scheduling through a drag-and-drop interface.
Its built-in invoicing and service estimates also streamline the workflow by allowing plumbing technicians to easily convert estimates into scheduled jobs and vice versa. This feature significantly reduces administrative tasks, enabling them to focus more on the actual work rather than paperwork.
In addition, Housecall Pro offers a flat cost for up to 15 users, making it affordable for small contractors or plumbing businesses. This pricing model allows them to leverage professional-grade tools without breaking the bank.
However, one major drawback is Housecall Pro’s map-based location tracking, which isn’t updated in real time.
This can be frustrating for dispatchers who need to assign jobs to the nearest available technician quickly. For instance, if a dispatcher is trying to reroute a plumber to an urgent call, the delay in location updates can lead to inefficiencies and slower response times.
Reviews
Compared to other plumbing software catering to larger enterprises, Housecall Pro offers more affordable options. The pricing appeals to smaller, family-run businesses like the one the iOS user below is working for.
jimmer 101’s iOS Review of Housecall Pro:
Long time subscriber ⭐⭐⭐⭐⭐
“It’s affordable when compared to the other high priced software programs that primarily cater to large companies. House Call Pro has found their niche in smaller family run business businesses. We highly recommend!”
The Android user below finds Housecall Pro’s web app easier and more intuitive to use than its mobile counterpart.
Ja’ala Broome’s Google Play Review of Housecall Pro:
⭐
“The app is only useful for clocking in and out. I can’t do much outside of that. I can track my time on each job, message clients and create jobs etc but it’s limited. What I do on the laptop is much better. I don’t like the time clock not notifying me if I’m still clocked in. Job descriptions vary from laptop to phone so I’ll have to edit and add regularly service descriptions instead of them being saved. Paystubs are not available. There is so much more. Can someone reach out to me, please?”
The Capterra user review below gives Housecall Pro’s service estimate tool a thumbs up but wishes the software had features to help promote the business as well. Housecall Pro can indeed help with marketing, but it requires integrations with third-party tools.
Alison E.’s Capterra Review of Housecall Pro:
Housecleaning pro is a must try – ⭐⭐⭐
“Pros: Very simply you can get your clients put into the system as well as gage your estimates with a great tool.
Cons: Maybe more marketing aspects to help with new clients”
Pricing
Free Trial?
14 days (no credit card needed)
Basic
$69/mo.
Essentials
$169/mo.
MAX
Available upon inquiry
FieldEdge
Scoring
Key Features
-
Drag-and-drop dispatching board
-
Performance-tracking dashboard
-
Work order management
-
Invoicing and payment processing
-
Visual price book
-
QuickBooks integration
Automatic work order creation
Map-based scheduling for better routing
Clock in/out via mobile app
Work order history and details on one page
Phone support is not available on the basic plan
No free trial available
Pricing is not disclosed on the website
Too expensive for small, agile businesses
No routing capabilities for field techs
Highlights
FieldEdge’s built-in work order management system provides dispatchers and plumbing technicians with all the necessary tools to deliver customized service.
Each time a customer calls, a work order page shows up containing the complete history of every job quoted or completed, along with detailed invoices, current equipment used by customers, and other critical details.
With a comprehensive work order history at their fingertips, plumbing techs can arrive at the location fully prepared, leading to higher customer satisfaction and fewer return visits.
However, one significant limitation of FieldEdge is the lack of advanced routing capabilities for field technicians. This could potentially lead to inefficient travel times and increased fuel costs, especially for businesses that cover a wide service area.
Additionally, FieldEdge’s price point might be a concern for smaller, more agile plumbing businesses. The extensive features come at a premium, which may not be justifiable for those operating on a tighter budget.
Reviews
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Plumbing techs need quick access to work orders while in the field. As the iOS user below recounts, glitches that cause the app to freeze are a recipe for a bad user experience.
Service Field Tech’s iOS Review of FieldEdge:
Frustrating – ⭐⭐
“The app is frustrating to use. Work orders won’t open up, selecting certain functions won’t open up. App freezes. At one point it was attempting to load the history page of a previous job, and it just stayed on the loading screen. I forced closed out of the app multiple times and it would just revert back to the page. Only until I actually deleted the app and reinstalled it did it work again.”
Android experience is no different. As the user review below explains, FieldEdge’s mobile app stopped working while the technician was in the middle of a task, causing unnecessary delay.
Raymond Tyler’s Google Play Review of FieldEdge:
⭐
“The program is fine for the majority of my companies needs. Like most it has issues. The biggest problem is the Mobil version. It constantly crashes, stops working at random or will change settings on at random. There are times it will randomly leave technicians without ability to even see the prices in our price book or even certain items that were previously accessible. It usually takes multiple attempts at deleting, updating, installing the program for the features to return.”
FieldEdge gets more positive reviews on Capterra. While the user below gives it four starts, he still finds the onboarding process and the app’s reporting feature underwhelming.
Jerry C.’s Capterra Review:
After 6 months with FieldEdge – ⭐⭐⭐⭐
“Overall: The on boarding was not very good. Spent a lot of time with the help desk. It has gotten a lot better since the beginning.
Pros: Helps bring your company into the digital age.
Cons: Lack of reporting customization. Wish there was a way to back up to Google calendar in case of an outage.”
Pricing
Free Trial?
No free trial available
Select
Available upon request
Premier
Available upon request
Elite
Available upon request
Knowify
Scoring
Key Features
-
Drag-and-drop scheduling interface
-
GPS-enabled location tracking
-
Budgeting and bidding
-
Real-time job cost tracking
-
Subcontractor management system
-
QuickBooks integration
Automatic text reminders for customers
Map viewer accurately locates job location
Switch to another job with one click
Email and phone support across all plans
Confusing job scheduling board
Scheduling feature is not available on the basic plan
Issues in the time clock not accurately recording time entries
Highlights
Whether you’re starting a budget from scratch or using customizable templates, Knowify makes the process straightforward. You can input cost estimates and instantly see the estimated profitability, which helps in adjusting customer quotes on the fly to ensure healthy profit margins.
The added convenience of converting project budgets into professional, e-signable proposals in seconds means less time spent on paperwork and more time focused on delivering quality service.
On the downside, Knowify’s scheduling features leave much to be desired, especially for those on the basic plan.
The app’s scheduling board, split into three confusing sections — corporate calendar, job board, and resource day — lacks intuitive design and visual appeal. This setup can be quite perplexing and will require a learning curve, making it less ideal for those who aren’t particularly tech-savvy.
Reviews
An accurate time clock helps plumbing technicians become more accountable for their hours. However, the iOS user below shares why Knowify’s lackluster time-tracking feature makes this almost impossible.
Nick’s iOS Review of Knowify:
Great company, terrible app – ⭐⭐
“Knowify has been the core software for my company for about 2 years. The customer support is excellent and the value is incredible for what we do. That being said the application causes a lot of work on the back end for me. Correcting time entries, telling the employees to refresh the app multiple times before the app will reflect the desktop schedule, offline mode not working at all, etc.”
Knowify’s weak time-tracking capabilities are also evident in Android devices, as the user below reported.
Dan Bell’s Google Play Review of Knowify:
⭐
“TERRIBLE! GPS location fails to be correct most of the time. It’s probably because it uses Google maps and fails to update it. Glitches out when clocking in and out, requiring it to be manually corrected too frequently. Fails to update notes at times. Doesn’t tell you the times you clock in and out, only the total time for the clocked in period.”
The Capterra user review below likes Knowify as a subcontractor management tool, with details on where the software excels and where it can be improved.
Tonya S.’s Capterra Review of Knowify:
Absolutely the best job costing app for subcontractors and trades that integrates with QuickBooks – ⭐⭐⭐⭐⭐
“Pros: The 2-way sync with QuickBooks; the ability to create AIA style billings directly out of the program (no duplicate entering); the integrations with great apps like ClockShark and Tsheets; the great dashboard on which you can monitor the profitability of each current job; the ease with which you can budget and bid from within the software; the wealth of available reports; and so much more.
Cons: Some improvements could be made to the service ticket side of the program to make it more comprehensive; if a PO is fulfilled in QuickBooks there is no way to match it in Knowify, so it has to be closed out manually on the Knowify side.”
Pricing
Free Trial?
14 days (no credit card needed)
Essentials
$186/mo.
Advanced
$311/mo.
Unlimited
Available upon inquiry
Field Complete
Scoring
Key Features
-
Drag-and-drop dispatching board
-
Separate board for field techs and contractors
-
Collapsible job location map
-
Built-in route planning
-
On-site estimates and invoicing
Jobs are color-coded according to status
Offline-capable mobile app
Technician location is tracked in real time
Share jobs with subcontractors
Issues with features not working properly
Integration only limited to QuickBooks
Personalized onboarding and support are sold separately
No built-in time tracker
Highlights
Field Complete’s subcontractor management feature allows plumbing companies to seamlessly split work orders into multiple jobs, keeping some tasks in-house while subcontracting the rest.
For example, if a plumbing business needs to handle an extensive bathroom renovation, Field Complete can split the work order into smaller tasks — plumbing, tiling, and electrical work — allowing you to manage in-house tasks while subcontracting specialized services. This ability to streamline job management significantly enhances operational efficiency, reducing administrative burden and ensuring better oversight.
However, Field Complete lacks a built-in time clock or time-tracking feature for plumbing technicians, which can be a crucial tool for businesses aiming to monitor labor hours accurately.
Some users have also reported that the software can be somewhat challenging to navigate, with certain features seeming to be in a perpetual beta phase, leading to occasional functionality issues.
Reviews
Field Complete has only gotten one App Store review so far. Unfortunately, the iOS user below finds it difficult to use, with updates not rolling out soon enough to fix the problems.
Crimsonanchor’s iOS Review of Field Complete:
App is basically beta –⭐
“So many parts of this app don’t work properly, updates have been slow. My company is dropping this provider because the app is basically unusable.”
While the Capterra user review below gives a favorable opinion of FieldEdge, it also highlights the app’s lack of native integrations, severely limiting its potential as an all-around plumbing software.
Daniela C.’s Capterra Review of Field Complete:
Happy consumer – ⭐⭐⭐⭐⭐
“Pros: User-friendly, great for organizing jobs and keeping track of work orders,
Cons: Lack of integration to be able to link to other softwares, other than quickbooks.”
Pricing
Free Trial?
Free access for teams with up to 10 members
Bronze
$19.99/mo.
Silver
$99.99/mo.
Gold
$199.99/mo.
Platinum
Available upon inquiry
The Bottom Line
Going from a paper-based to paperless system can unclog your plumbing business operations overnight. However, entrusting your future to software not specifically built for field service businesses often does more harm than good.
Workyard tops our list of plumbing software solutions by offering a highly accurate time clock and GPS location tracker designed for field workers who are always on the go.
By switching to Workyard, solar contractor Synaptic Solar has saved an estimated $5,000 per week. The app ensures that every hour tracked and entered into their payroll system is always on point.
Learn more about how Workyard’s features can prevent your plumbing business from wasting labor costs. You can also start right away by signing up for Workyard’s 14-day free trial period, which will allow you to use all its features at absolutely no cost.
Our Scoring System Explained
Our 8-part scoring system was created to help you understand the potential value of any software we review simply and fairly.
We created it after reviewing dozens of software products, which we covered in depth, but without providing a direct and simple way for readers to compare products on their merits – without spending a lot of time looking through our articles for the information they needed to make an informed decision.
Every app we review will include Customer Support and Company scores, which we’ll explain in more detail below. Many of the factors reviewed in this article will also be consistent across most (or all) of our software reviews, with some differences:
The 8 factors assessed and their contribution to a product’s overall score may differ slightly from product to product based on various factors, such as the use case we’re reviewing for, the type of business these products are tailored to, and other considerations. However, all reviews will feature an 8-part score, weighted and combined to calculate each product’s overall score.
How We Score Software
All factors in our reviews are scored on a 10-point scale – technically 11 points – from 0-10. However, we only give products a score of 0 if it does not include an essential feature at all, and we try to avoid giving out 0 scores if a product can demonstrate any functionality in line with the specific factor being reviewed.
In general, the 0-10 range translates as:
- 9.0 – 10 – One of the absolute best in its category (amazing).
- 7.5 – 8.9 – Very good, but with some minor issues (very good).
- 6.0 – 7.4 – Mediocre performance with notable shortcomings (average).
- 3.0 – 5.9 – This feature is not ready for prime time (borderline).
- 1.0 – 2.9 – This feature actually makes its product worse (unacceptable).
- 0 – The product doesn’t include this important feature at all.
How We Calculate Overall Scores
The 8 factors reviewed are weighted based on an overall total of 100%:
- Ease of Use: 20%
- Time Tracking Accuracy: 20%
- Scheduling Features: 15%
- Job Tracking: 15%
- Integrations: 10%
- Customer Support: 15%
- Company: 5%
Methodology for Each Factor
Ease of Use
We evaluate a product’s ease of use based on three main considerations:
- How easy is it to set up this app?
- How easy is it for managers to use the backend dashboard?
- How easy is it for frontline workers to use the (mobile) app?
These three considerations cover the main ways you and your team would use the software being reviewed – when you first obtain it, when someone (a manager, executive, team leader, or similar role) needs to use it to manage people, money, data, and other things, and when workers you’re tracking use the app (usually a mobile version of the software designed for frontline and/or field team members) to clock in, clock out, record time worked, or address other day-to-day needs.
Time Tracking Accuracy
Every minute matters when you’re trying to control payroll costs. This factor accounts for various features and common needs in time-tracking apps, such as…
- How accurate or precise is its GPS tracking capability?
- How accurate – and how customizable – is its geofencing feature?
- How accurate is its travel and mileage tracking (if available)?
- Can it automatically clock workers in and out based on the above?
- Can you set and/or restrict rules for clocking in and out?
- Can the app continue tracking workers while offline?
- How easy is its mobile app and/or kiosk for frontline workers?
Scheduling Features
Many construction businesses prefer to manage as many aspects of employee labor activity as possible in a single app, which is why many time-tracking apps also include worker scheduling as a core feature.
When we consider a product’s scheduling features, we look at:
- Its dashboard customizability (daily, weekly, or monthly views).
- Its project-based scheduling and visibility.
- Its real-time updates and notifications for workers.
- Its real-time map views of worker locations for best-fit scheduling.
- Its recurring schedule (copies to subsequent weeks, etc.) functionality.
Job Tracking
This factor helps you understand if the software can also provide insight into specific projects, which is particularly handy when your business deals with many customers or clients who generally need shorter-term work. Effective job tracking typically also includes accurate job costing functionality for construction companies.
We assess several things when calculating a product’s job tracking score:
- Its project-based tracking for multiple projects per day/week/etc.
- Its ability to track multiple / many projects simultaneously.
- Its use of (and your ability to customize) construction cost codes.
- Any built-in job costing views.
- Any integrations for cost coding (QuickBooks etc.)
Integrations
No business can operate on a single app, which is why integrations with other apps and tools are such important aspects of modern business software.
To calculate a product’s integration score, we’ll examine:
- How many native integrations (the simplest connection) does it offer?
- How effective and easy-to-use are its integrations with payroll software?
- Does it have robust data import and export features?
Customer Support
Learning how to use a new app can be frustrating, even if it’s meant to be the most user-friendly app around. That’s why great customer support is so essential when considering which time-tracking app to use.
Customer support scores are calculated based on:
- Live support channels available (phone, email, chat, etc.).
- Live support hours (business hours only, 24/7, etc.).
- The strength of the product’s online help center and/or FAQs.
- What other users say about support in online reviews.
Company
A great company with a highly customer-friendly approach can often make up for shortcomings in their software products – at least up to a point.
When assessing this score, we’ll examine:
- Transparency (easy-to-find pricing, etc.)
- Trial period (duration, feature availability, credit card requirements, etc.).
- Subscription flexibility (contracts, required durations, etc.).
- Ease of cancellation or pausing subscriptions.
- Customer perceptions (online product reviews).
- Website (a minor consideration, but great companies tend to have great websites).
Any questions about our scoring system? Have any suggestions on how we could make it even better? Click here to send us your feedback – we’d love to hear from you!
Plumbing software is a specialized tool built specifically to help plumbing businesses simplify critical business operations–from job scheduling and dispatching to time tracking and project management.
Basic features include a mobile app where techs can clock in or out without going to the head office and a scheduling tool managers can use to assign tasks, dispatch jobs, and track the technician’s location.
The answer depends on your business’s size, needs, and budget. However, the list compiled in this article should give you a head start in researching the best software solution for your plumbing business.
Workyard is the best overall for providing meticulously designed features, like a geofencing time clock that can automatically clock the technician in or out based on the rule set by the admin. It also comes with a job progress tracking feature that allows technicians to add notes or send photo updates as proof the task is being done on time.
Workyard works great for plumbing businesses but can also meet the needs of any field-based business.
Businesses can buy a plumbing software directly from the software’s website.
While most software solutions offer a free trial period, there are a couple of high-end plumbing software that don’t. Instead, you need to book a demo with one of their representatives to get a custom quote.
Alternatively, you can get access to the plumbing software of your choice through a third-party comparison site like Capterra. The advantage of doing it is you’ll also get access to a wealth of verified user reviews which you can leverage to help you make an informed decision.
