Track equipment, worker time, and more with Workyard GPS

The 6 Best GPS Tracking Options for Construction Equipment in 2024

Looking for GPS tracking for the construction equipment your business needs? We’ve reviewed 6 of the best apps on the market to help you!

Construction businesses have many moving parts, and tracking all vehicles, assets, and resources 24/7 can be challenging. But not if you have GPS tracking for construction equipment, which can help optimize your business operations and improve your equipment’s efficiency and life span.

When it comes to GPS tracking options, you are also spoilt for choice. From cloud-based tools and physical devices to GPS trackers with geofencing capabilities, you can easily install and use them immediately.

But with so many available options, you may be wondering about the best GPS tracking for construction equipment for your business. Don’t worry ― this guide covers six of the best construction equipment GPS trackers for 2024.

Let’s take a look at the contenders now…

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Top Picks

Below, you’ll find a summary of each app we’ve reviewed, with our scores, each app’s ideal use cases, its pricing, the availability of any free trials or free tiers, and the platforms on which the app is available. Each app has been thoroughly investigated and analyzed for users like you, with pros and cons, key features, integrations, and real user reviews.

Let’s take a look…

Score
Best For
Pricing
Free trial/tier
Available on
Jump to Review
9.3
Construction and field service businesses
Starting at $6 / month per user + $50 base fee
14-day free trial with no credit card required
8.2
Unified tracking and equipment management
Custom pricing
Free demo only
Wirelesslinks
8.0
Complete GPS asset tracking
Price quote by request
Free demo only
LinxUp
8.0
Fleet and asset tracking
Varies on GPS tracker model and bundle/add-ons
Free demo only
cloudhawk
7.8
GPS fleet tracking and monitoring
Price by request
8.3
Equipment GPS tracking and management
Price by request
How Our Scoring System Works Scroll to view other competitors

EDITOR’S NOTE: We created Workyard – the first app reviewed here – to address issues we encountered while struggling to track and manage construction payrolls for over 700 workers in over 50 construction businesses. We built the Workyard app from the ground up to support construction companies like yours, with industry-essential features like the industry’s most accurate time clock app with GPS and geofencing, intuitive contractor scheduling, construction cost tracking tools, and more.

Learn more about how Workyard works on our main website, or sign up for a 14-day free trial today to see what Workyard can do for your business.

Score Weighting 9 9 20 20
Score Weighting 9 9 10 10
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Score Weighting 8 8 10 10
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Score Weighting 10 10 10 10
Learn how our scoring system works

Key Features

Pros

Easy to use and navigate

Cost codes and breakdowns

Highly customizable

Cons

Some issues with phone battery drain

No physical GPS device

Highlights

Workyard’s GPS tracking solution is a great fit for construction businesses looking to improve visibility and accountability in the field.

It monitors your teams’ real-time locations and provides the added benefit of a built-in employee time tracker and a robust digital team calendar for scheduling.

Precise GPS Tracker

Workyard uses precise GPS technology to track employees’ real-time locations, drive times, routes, and mileage to ensure every minute worked is accounted for.

While your employees can manually log in on the Workyard mobile app to start work, they can also be automatically clocked in once they arrive at a geofenced job site.

Even if they forget to clock out, Workyard will automatically detect the last job site visited and trim their hours accordingly.

Workyard detects each employee’s exact arrival and departure times to a job site, ensuring they are where they say they are. It also automatically captures the exact mileage by project or employee for more accurate reimbursements.

Easy-to-Use Scheduler

Workyard has an easy-to-use scheduler that allows you to create and assign tasks from the office and dispatch them to your team members in the field in real time.

To avoid confusion and miscommunication, you can add detailed job descriptions on tasks using notes, photos, checklists, and other attachments you can share with the assigned employee.

All information is safely stored in a centralized platform, which everyone can access from any smart device. This results in increased transparency, productivity, and better office-to-field collaboration.

Powerful Workyard Dashboard

From time cards and schedules to task updates and project costs, you can get 100% transparency over everything using Workyard’s powerful dashboard.

You can view employee attendance and track job progress and costs in real time so you can spot and address any attendance issues and overspends early.

Workyard also allows you to customize your dashboards to access essential information for your business easily.

Get a detailed or summarized view of time cards and notes submitted by your employees to ensure accurate hours, see how jobs are progressing, and know what needs to be paid or reimbursed.

Built-In Labor Compliance

Workyard also has labor compliance software to protect your business. It simplifies and automates compliance with local, state, and federal labor regulations and identifies compliance issues so you can address them ASAP.

It also has an accurate recordkeeping system compliant with FLSA recordkeeping requirements. Employees can easily access their GPS-verified time records through a searchable online repository.

Reviews

Workyard has solid ratings online across three review platforms. Its highest ratings are from Capterra, where it received 4.9 from 63 reviews. The iOS and Android apps also received a solid rating of 4.2. You can find some sample reviews below.

4.2
107
4.2
136
4.9
63

iOS user ryno4hof shared his five-star review, praising the app’s ease of use, including the ability to track time and review timesheets with just a few clicks.

iOS Review:

Works well for me and my crew – ⭐⭐⭐⭐⭐ 
I have tried other apps that claim to do time tracking and they end up being so difficult to use that my guys just give up. What’s the point of having an app to track time if nobody uses it? I was skeptical about giving another one a shot, but Bill gave me a ring and convinced me to try the free trial. I’m glad he did! My crew uses it every day, and I’m finally getting all the info I need with a few mouse clicks instead of searching through binders of timesheets like before.”

Android user Randy Jordan likes the GPS feature, which notifies management of their current locations so they can dispatch jobs to the nearest technicians.

Google Play Review:

⭐⭐⭐⭐⭐ 
App is amazing. It allows me as a technician if I accidentally forget to sign in to a customer that I’ll have proof I was there with the GPS location. It overall makes it easier on management because they can see where all the techs are, and when new customers call in, they’re able to call the nearest tech to pick up more business. Overall, a very needed app for any business that has several techs or employees that are mobile. And it makes tracking hours easy.”

It’s also a five-star rating for Cassandra B., an HR manager for an information technology and services company. She thinks it’s a great construction time tracking tool because it’s simple, easy to use, and customized to their business needs.

Capterra Review:

Great product for our needs in construction time tracking ⭐⭐⭐⭐⭐ 
“It’s been very simple to use for our employees, and is easy to customize for our needs. But I would like to have more options on being able to require certain projects have lunch breaks each day, or disallow them from having a certain amount of overtime without prior approval.”

Pricing

Free Trial?

14-day trial with no credit card required

Time Tracking

Annual: $6 / month per user + $50 base fee
Monthly: $8 / month per user + $50 base fee

Workforce Management

Annual: $13 / month per user + $50 base fee
Monthly: $16 / month per user + $50 base fee

Track equipment, worker time, project costs, and more with Workyard

See how it works

Scoring

Score Weighting 7 7 20 20
Score Weighting 8 8 10 10
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Score Weighting 8 8 10 10
Score Weighting 9 9 20 20
Score Weighting 9 9 20 20
Score Weighting 8 8 10 10
Learn how our scoring system works

Key Features

  • Truck and heavy vehicle real-time tracking

  • Construction equipment management and maintenance

  • Mechanic time cards

  • Centralized parts catalog

  • Resource scheduling and management

  • AI-assisted video telematics

  • Customizable inspections

  • Integrations with OEMs, ERPs, and accounting solutions

Pros

Good location tracking

Convenient scanning of assets

Good and helpful customer service

Cons

App crash issues

Some users are inexplicably kicked out of the app

Not easy to use or navigate

Highlights

Tenna is construction operation software specializing in equipment management. Its GPS tracking for construction equipment and equipment management software provides 100% visibility over your heavy trucks and vehicles.

You can add any of Tenna’s GPS fleet trackers to your vehicles and use the mobile app and web interface to monitor their location and view their asset details. Another option is the AI-assisted TennaCAM 2.0 safety camera, which monitors on-road driving behaviors.

You can also use QR codes to perform Driver Vehicle Inspection Reports and other inspections quickly for safety and compliance.

The maps and live data in Tenna allow you to see when your vehicles are running. The Tenna mobile app and web interface show their real-time locations, drivers, speeds, and directions. You can also view past trips and geofences via the app’s GPS fleet tracker data.

Reviews

Tenna received its highest rating of 4.6 from 41 reviews on Capterra. But it also has decent scores on the App Store and Play Store.

Check out what users have to say about Tenna below.

4.3
19
4.0
50
4.6
41

It’s an easy five stars for iOS user 1973corolla, who thinks it’s the best asset tracking and management app.

iOS Review:

Best app ever – ⭐⭐⭐⭐⭐ 
The absolute best asset app ever.”

Android user Burch Duston thinks it’s an easy-to-use app that provides all the features their business needs.

Google Play Review:

⭐⭐⭐⭐⭐ 
Easy to use, and it has all the features we need.”

It’s a four-star rating for construction manager Frank H. because of unaddressed app bugs.

Capterra Review:

QUOTE HEADLINE ⭐⭐⭐⭐ 
Great team, but some bugs still need to be addressed. I like that it ties together tracking and maintenance. But tracking is not always accurate. We cannot track a machine or get an address when a machine is running. We have asked to have this corrected, but it has not happened. Also, the previous system allowed us to remotely disable a machine from the office to prevent unauthorized use of the machine.”

Pricing

Free Trial?

Free demo only

No Tiers

Custom pricing

Score Weighting 8 8 20 20
Score Weighting 7 7 10 10
Score Weighting 8 8 10 10
Score Weighting 8 8 10 10
Score Weighting 8 8 20 20
Score Weighting 8 8 20 20
Score Weighting 9 9 10 10
Learn how our scoring system works
  • Plug-and-play construction equipment tracking device

  • Wi-Fi and IoT capabilities

  • Integrations with various applications and enterprise systems

  • Alerts for specific conditions (geofences, battery, door opening and closing, etc.)

  • Alarm, asset activity, route, inventory, fuel, and idle time reports

  • GPS device battery life of five to 10 years

Pros

Easy installation

Geofence alerts at every vehicle exit

Can withstand harsh conditions

Cons

No free trial or version

No upfront pricing plans

Stops tracking when the device reaches pre-set data limit

Wireless Links’ GPS tracking for construction equipment combines battery-powered GPS tracking with its Fleet.Net cloud platform.

You can easily track and manage your heavy tools, excavators, boom towers, and generators at job sites with Wireless Links and gain visibility and control over their usage, maintenance schedules, and more.

The GPS trackers can be installed in minutes on any equipment and are ready to use. They also come in ruggedized packaging, which can withstand even the harshest elements.

The app sends automated alarms for unauthorized use or geofence boundary exits. You can also receive alerts for malfunctioning equipment and other critical issues related to your construction equipment. This allows you to keep a maintenance log and schedule preventative repairs to reduce equipment downtime.

Online reviews for WirelessLinks are scarce. However, you can find some reviews on Capterra, on which the app has thus far received a 2.5 rating.

2.5
2

Capterra Reviews:

Denny M., a solutions provider for a public safety company, rated it four stars for its price and easy-to-use interface.

Inexpensive and easy-to-use solution ⭐⭐⭐⭐ 
“Overall, the software has been great for our service. Its web interface is nice and easy to navigate. Reports are easily generated. But the GPS coordinates are updated at one-minute intervals. It would be nice to be 15-30 second intervals.”

But Brendan J., owner of a transportation company, only gave it a one-star rating because of its poor performance.

Waste of money ⭐ 
“When it works, it works great! The dashboard makes tracking equipment easy, when the equipment is functioning properly. But it’s very poor. It seemed like a great option at first, as IOT equipment has a lower cost, both upfront and monthly, than LTE equipment. However, it relies on both the tag and the truck device to work properly. And as I experienced, their truck devices are not reliable enough. They randomly stop working, and a whole day of productivity can be lost before you realize there was a problem. At that point, I’ve got half a dozen containers all showing up in the wrong place!”

Free Trial?

Free demo only

No Tiers

Price quote by request

Scoring

Score Weighting 8 8 20 20
Score Weighting 8 8 10 10
Score Weighting 8 8 10 10
Score Weighting 7 7 10 10
Score Weighting 8 8 20 20
Score Weighting 8 8 20 20
Score Weighting 9 9 10 10
Learn how our scoring system works

Key Features

  • GPS tracking solutions for vehicles, assets, and valuables

  • Real-time tracking of vehicle and asset locations

  • Alerts for activities, movements, geofences, and more

  • LinxCam AI dash cam for increased driver and vehicle safety

  • Electronic driver logs to comply with FMCSA

  • Maintenance notifications and schedules

  • Engine on/off monitoring

Pros

Easy installation

Works both in urban and remote areas

Intuitive dashboard and mobile app

Cons

Can be complex for some users or businesses

Battery life issues

Early termination fees per device

Highlights

Linxup allows you to track your construction vehicles and assets with GPS tracking solutions for powered and non-powered assets and fleets of all sizes. Linxup GPS trackers work on all types of heavy equipment, such as bulldozers, cranes, excavators, backhoes, mixers, graders, and more.

You can see the real-time locations of your vehicles and assets and be alerted when they leave geofences or designated areas. The linxCam AI dash cam also detects unsafe driver behaviors and driving conditions and promptly notifies drivers via audio alerts.

Linxup also allows you to customize your tracking alerts for different vehicles and groups and receive real-time notifications or hourly or daily summaries. Moreover, you can receive geofence alerts for events specific to a location.

Reviews

Looking up reviews for Linxup, you will find its highest rating of 3.8 on Capterra and the lowest of 3.0 on the Google Play Store, which also received the most user reviews.

There are few iOS reviews, but it did manage to get a 3.7 iOS rating.

3.7
26
3.0
327
3.8
75

iOS user TREER0Y gave it a three-star rating because they frequently need to reinstall the app when it starts to freeze.

iOS Review:

App has to be reinstalled frequently ⭐⭐⭐ 
“The app works great for the first few days after install. Then it starts freezing up. I have it on five different devices, and it’s the same on all of them. Love it when it’s working like it’s supposed to. I’ve made sure the app is up to date, and my devices are fully updated with full signal. I hope they can work this out and figure out what’s going on.”

It’s also a three-star rating for Android user Eric Ambrosiewicz, who is satisfied with the GPS trackers but admits there are many improvements to be made with the geofence features.

Google Play Review:

⭐⭐⭐ 
I’ve been a customer for ten years. Overall, I’m satisfied with the tracking units. However, there needs to be improvements to this app. – Cannot edit the GEOFENCES (Says you can, but it doesn’t work) – Cannot see satellite view in GEOFENCES – Cannot search in GEOFENCE tab. – Needs ability to see prior/past GEOFENCE activity (When you click on the “GEOFENCE ACTIVITY,” It just shows that single activity) – Overlapping or cut-off text in various places throughout the app.”

Madison S., owner of a leisure company, gave it five stars for its easy installation and integration. She also noted how helpful the alerts and maintenance logs are.

Capterra Review:

⭐⭐⭐⭐⭐ 
“Integration and install were super easy. Switching from a similar product, we had a general knowledge of GPS tracking software. However, Linxup is a glorified version of what we were using. Not only is the real-time tracking with more frequent pings helpful, but being able to notify customers of boundaries crossed through SMS and maintenance logs make it that much better.”

Pricing

Free Trial?

Free demo only

No Tiers

Varies on GPS tracker model and bundle or add-ons

Scoring

Score Weighting 8 8 20 20
Score Weighting 8 8 10 10
Score Weighting 8 8 10 10
Score Weighting 7 7 10 10
Score Weighting 8 8 20 20
Score Weighting 8 8 20 20
Score Weighting 7 7 10 10
Learn how our scoring system works

Key Features

  • Compact trackers can withstand any conditions

  • Plug-and-play and can be self-installed

  • Works in any environment

  • Real-time updates multiple times per minute

  • Compatible with global cellular networks

  • Web portal to monitor resources and vehicles in real time

  • Integrations with other systems (TMS, dispatch, and maintenance)

  • CloudHawk DNA smart AI monitoring system

Pros

Quick and easy-to-deploy

Meets FMCSA requirements in Canada and all U.S. states

Detailed trip reports

Cons

Battery life issues

No upfront pricing

Highlights

CloudHawk’s real-time location systems keep you connected to your fleet vehicles and critical resources and provide operational insights from captured data on your trackers.

You can receive real-time notifications on fleet operations, high-risk events, and even when your assets are due for maintenance activities.

CloudHawk trackers are easy to deploy and ready to use. They also meet the requirements of the Federal Motor Carrier Safety Administration in Canada, the U.S., and U.S. states.

They work in any environment, including weak signal areas, and perform well even when placed in the most discreet areas of your assets. You also get accurate ETAs, as they provide multiple updates per minute.

With the CloudHawk mobile app, you can access the critical functions of the web portal anytime to track your vehicles and assets and view your analytics.

Reviews

We couldn’t find published user reviews for CloudHawk online (although it has a 5-star rating on the App Store from five reviews).

However, its website does have some client reviews and features companies using CloudHawk trackers.

Here’s one review from AOMS Technologies on CloudHawk’s site:

“CloudHawk allows us visibility into live locations of our controls globally while also allowing to see if the unit is being used or being stored via the power signal. We have already recovered several lost units due to customer misplacement and shipping mishaps. It also gives us valuable insight into our products’ use as well as notifying us of any power problems on our assets. The experience has been great and very accommodating, with fast turnaround times on new units and with very little problems with the trackers.

Pricing

Free Trial?

No Free Trial

No Tiers

Pricing by request

Scoring

Score Weighting 8 8 20 20
Score Weighting 8 8 10 10
Score Weighting 8 8 10 10
Score Weighting 8 8 10 10
Score Weighting 9 9 20 20
Score Weighting 8 8 20 20
Score Weighting 9 9 10 10
Learn how our scoring system works

Key Features

  • Real-time tracking of construction equipment via telematics GPS tracker

  • Hardwire or ECU plug-in installation

  • Accessible data on engine run time, movement, and utilization

  • Graphical dashboard with real-time asset location updates

  • Alerts and reports for unauthorized use, location, utilization, and driver ID

  • Fault code alerts for engine monitoring and preventive maintenance

Pros

Onboarding, installation, and training support

Unauthorized use alerts

Works in extreme temperatures

Cons

Some issues with drivers not being able to log in

App glitches or unable to be updated

Slow loading times

Highlights

Titan GPS provides fleet vehicle tracking devices to help protect and manage your equipment. Its GPS trackers help spot unauthorized vehicle usage, simplify routine maintenance, and maximize vehicle utilization. You will be notified in real time, from service interval alerts to theft notifications.

You can monitor movement alerts, engine run time data, and diagnostics from any device. Titan GPS also allows you to set up fault code alerts for engine monitoring and preventive maintenance.

You can do this with anything the electronic control unit monitors, such as overheating information, engine hour and odometer readings, fuel level, oil pressure engine, and more.

Titan GPS also helps you maximize operations by capturing engine run times anytime the ignition is triggered and providing utilization reports to help you determine if your machines are underutilized.

Reviews

Titan GPS received its highest rating of 4.9 from 29 user reviews on the App Store, but these reviews are not published. It also has good scores on Capterra, receiving a 4.5 overall rating from 53 users.

The TitanGPS Android app, meanwhile, got a 4.0 rating from 39 users. Check out some of the reviews below.

4.9
29
4.0
39
4.5
53

Android user Dean A “604dna” kept it short and sweet and gave it a five-star rating.

Google Play Review:

⭐⭐⭐⭐⭐ 
“Works well, easy to navigate.”

Adam F., president of a construction company, also gave it five stars but noted that it frequently updates and glitches, causing him to exit the program and restart.

Capterra Review:

Quality product! ⭐⭐⭐⭐⭐ 
“Overall, the program is exceptional, and would highly recommend it to everyone. This software allows me to track my equipment with ease. User-friendly even for a dummy like me. But the program updates often and sometimes glitches, and I have to exit and restart.”

Pricing

Free Trial?

No Free Trial

No Tiers

Pricing by request

The Bottom Line

GPS tracking for construction equipment is an easy way to protect and monitor all your valuable assets, especially when a fleet of vehicles is distributed across multiple sites and team members arrive and leave at different times.

Knowing where your assets and employees are can positively impact your workflows, schedules, and revenue.

Regardless of your GPS tracker, you will need reliable software for tracking, geofencing, work order management, and labor cost tracking in one system, just like Workyard.

You can easily access Workyard from your office computer or mobile device when at a construction job site. All the information you need is only a few clicks away. You can track your employees’ locations, arrivals, job progress, departures, drive times, and more.

So explore Workyard’s GPS tracking capabilities today, or sign up for a free trial!

Our Scoring System Explained

Our 8-part scoring system was created to help you understand the potential value of any software we review simply and fairly.

We created it after reviewing dozens of software products, which we covered in depth, but without providing a direct and simple way for readers to compare products on their merits – without spending a lot of time looking through our articles for the information they needed to make an informed decision.

Every app we review will include Customer Support and Company scores, which we’ll explain in more detail below. Many of the factors reviewed in this article will also be consistent across most (or all) of our software reviews, with some differences:

The 8 factors assessed and their contribution to a product’s overall score may differ slightly from product to product based on various factors, such as the use case we’re reviewing for, the type of business these products are tailored to, and other considerations. However, all reviews will feature an 8-part score, weighted and combined to calculate each product’s overall score.

How We Score Software

All factors in our reviews are scored on a 10-point scale – technically 11 points – from 0-10. However, we only give products a score of 0 if it does not include an essential feature at all, and we try to avoid giving out 0 scores if a product can demonstrate any functionality in line with the specific factor being reviewed.

In general, the 0-10 range translates as:

  • 9.0 – 10 – One of the absolute best in its category (amazing).
  • 7.5 – 8.9 – Very good, but with some minor issues (very good).
  • 6.0 – 7.4 – Mediocre performance with notable shortcomings (average).
  • 3.0 – 5.9 – This feature is not ready for prime time (borderline).
  • 1.0 – 2.9 – This feature actually makes its product worse (unacceptable).
  • 0 – The product doesn’t include this important feature at all.

How We Calculate Overall Scores

The 8 factors reviewed are weighted based on an overall total of 100%:

  • Ease of Use: 20%
  • Time Tracking Accuracy: 20%
  • Scheduling Features: 15%
  • Job Tracking: 15%
  • Integrations: 10%
  • Customer Support: 15%
  • Company: 5%

Methodology for Each Factor

Ease of Use

We evaluate a product’s ease of use based on three main considerations:

  • How easy is it to set up this app?
  • How easy is it for managers to use the backend dashboard?
  • How easy is it for frontline workers to use the (mobile) app?

These three considerations cover the main ways you and your team would use the software being reviewed – when you first obtain it, when someone (a manager, executive, team leader, or similar role) needs to use it to manage people, money, data, and other things, and when workers you’re tracking use the app (usually a mobile version of the software designed for frontline and/or field team members) to clock in, clock out, record time worked, or address other day-to-day needs.

Time Tracking Accuracy

Every minute matters when you’re trying to control payroll costs. This factor accounts for various features and common needs in time-tracking apps, such as…

  • How accurate or precise is its GPS tracking capability?
  • How accurate – and how customizable – is its geofencing feature?
  • How accurate is its travel and mileage tracking (if available)?
  • Can it automatically clock workers in and out based on the above?
  • Can you set and/or restrict rules for clocking in and out?
  • Can the app continue tracking workers while offline?
  • How easy is its mobile app and/or kiosk for frontline workers?

Scheduling Features

Many construction businesses prefer to manage as many aspects of employee labor activity as possible in a single app, which is why many time-tracking apps also include worker scheduling as a core feature.

When we consider a product’s scheduling features, we look at:

  • Its dashboard customizability (daily, weekly, or monthly views).
  • Its project-based scheduling and visibility.
  • Its real-time updates and notifications for workers.
  • Its real-time map views of worker locations for best-fit scheduling.
  • Its recurring schedule (copies to subsequent weeks, etc.) functionality.

Job Tracking

This factor helps you understand if the software can also provide insight into specific projects, which is particularly handy when your business deals with many customers or clients who generally need shorter-term work. Effective job tracking typically also includes accurate job costing functionality for construction companies.

We assess several things when calculating a product’s job tracking score:

  • Its project-based tracking for multiple projects per day/week/etc.
  • Its ability to track multiple / many projects simultaneously.
  • Its use of (and your ability to customize) construction cost codes.
  • Any built-in job costing views.
  • Any integrations for cost coding (QuickBooks etc.)

Integrations

No business can operate on a single app, which is why integrations with other apps and tools are such important aspects of modern business software.

To calculate a product’s integration score, we’ll examine:

  • How many native integrations (the simplest connection) does it offer?
  • How effective and easy-to-use are its integrations with payroll software?
  • Does it have robust data import and export features?

Customer Support

Learning how to use a new app can be frustrating, even if it’s meant to be the most user-friendly app around. That’s why great customer support is so essential when considering which time-tracking app to use.

Customer support scores are calculated based on:

  • Live support channels available (phone, email, chat, etc.).
  • Live support hours (business hours only, 24/7, etc.).
  • The strength of the product’s online help center and/or FAQs.
  • What other users say about support in online reviews.

Company

A great company with a highly customer-friendly approach can often make up for shortcomings in their software products – at least up to a point.

When assessing this score, we’ll examine:

  • Transparency (easy-to-find pricing, etc.)
  • Trial period (duration, feature availability, credit card requirements, etc.).
  • Subscription flexibility (contracts, required durations, etc.).
  • Ease of cancellation or pausing subscriptions.
  • Customer perceptions (online product reviews).
  • Website (a minor consideration, but great companies tend to have great websites).

Any questions about our scoring system? Have any suggestions on how we could make it even better? Click here to send us your feedback – we’d love to hear from you!

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References

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