A No-Nonsense Review of mHelpDesk
Is mHelpDesk the best app for your construction business? This in-depth review explores everything you need to make an informed choice!
If you want your field service business to stay competitive, you must use field service management software to improve workflow efficiency, reduce overhead costs, and boost customer satisfaction.
mHelpDesk is a field service management solution you can consider. Its tailored features help various companies in different industries manage their end-to-end activities, including job scheduling, dispatching, billing, and more.
Founded in 2007, mHelpDesk has been providing field service automation and workflow management solutions to service and repair businesses. But can it address the specific needs of your construction business?
In this mHelpDesk review, we’ll help you decide if this software solution meets your requirements by taking a closer look at its capabilities, pros and cons, pricing, and more.
Price by request
Personalized onboarding
Customization options
Online payments
Offline mode
Doesn’t offer a free trial
Stability issues with mobile app
Lacks in-depth analytics
Limited integrations
What Is mHelpDesk?
mHelpDesk Overview
mHelpDesk is field service management software designed for small to medium-sized businesses in the field service industry, including construction, HVAC, plumbing, landscaping, and cleaning.
It offers field service management tools like scheduling, dispatching, inventory management, billing, and payments.
Sign-Up and Onboarding
mHelpDesk promises an easy set-up, onboarding, and user experience. The personalized onboarding process helps ensure you know and take advantage of the most essential features in your day-to-day operations.
You don’t need to figure out how everything works and what goes to where on your own. The mHelpDesk team will help you with onboarding and converting your data to transfer to your mHelpDesk account. You can even get tips and advice from customers’ best practices.
One of the first things you’ll need to do is personalize your account with your company logo and information (company name, address, and contact numbers). You can do this by going to Settings and clicking on My Company.
Next, add users and designate staff, managers, and admins. On the left navigation panel, click on People and then choose Staff. Click +Add to fill out the user’s information profile and select their user role from the dropdown menu.
After saving their information, you can set up staff permissions by clicking the gear symbol on the right and checking and unchecking the box for each staff’s permissions.
If your product or service listings are ready, you can add them to your mHelpDesk account so your customers know what you offer. Go to Settings, List, and Price List and fill out the necessary fields.
Once you have sorted these steps, you can add customers, contacts, and service locations, create schedules, and manage your leads.
The Web App Experience – Easy and Streamlined
mHelpDesk offers a simple and organized dashboard, with all its core functions accessible from its left navigation panel.
You can find the Home, Leads, People, Jobs, Map, Scheduling, Estimates, Invoices, Payments, Customer Equipment, Reports, and Help Center tabs here. And by clicking dropdown menus, you can find more features within the tabs.
mHelpDesk also allows you to use its leads, estimates, jobs, invoices, and payment features according to your business needs.
The Mobile Experience – Productivity-Focused Even on Offline Mode
Like the web app, your mobile app gets a fully customized design, showing your company name and business logo for your clients and staying consistent with your branding.
One of the strengths of the mHelpDesk mobile app is its offline access, which allows users to work productively even without internet access.
You can still view leads, create estimates, view job schedules, or update records while offline, and it automatically syncs in the background when you’re back online.
You’re also always connected to your teams and clients, from on-the-way text updates to push notifications and automated text and email alerts.
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mHelpDesk Key Features
Lead Management
A good lead management system is essential for companies that want to identify and prioritize high-quality leads quickly. mHelpDesk’s lead management features make it easy to focus your efforts on these leads that match your ideal project profiles.
It integrates directly with HomeAdvisor, so as soon as you receive the lead, you can organize your outreach, email, call, or message leads and add notes right on the mHelpDesk app.
Aside from efficiently managing leads, you can create professional estimates from the field using mHelpDesk’s preloaded and customizable templates. These will instantly sync to your office, allowing you to deliver your estimates to customers via email quickly.
mHelpDesk also makes it easy for customers to book appointments with you. Just copy-paste the HTML code to your website or share the URL booking page with your customers.
Job Management
With mHelpDesk, you can work how you want and have complete control over your workflows. That’s why you can define everything, from scheduling to payments.
Its web and mobile apps allow you to work anywhere while ensuring important communication with your employees and clients doesn’t slip through the cracks using its integrated messaging system. You can communicate in-app via SMS, email, or mobile push notifications.
GPS gives real-time updates on your employees’ locations on your mobile device. You don’t need to purchase expensive hardware or set aside time for installation and activation.
Since it integrates with Google Maps, you can do live mapping and map view routing for more efficient route planning.
It’s also easy to build schedules on mHelpDesk with its drag-and-drop scheduling and Google Calendar integration. You can get daily, weekly, or monthly views to see the gaps in your schedule easily.
When it’s time to assign a job, simply drag the job to an available employee’s schedule, and it will be instantly relayed via text or email.
You can easily manage customer cancellations, last-minute job requests, job reassignments, and employee sick days in a few clicks, drags, and drops.
Financial Management
You can also automate your billing and payment processes on mHelpDesk. Technicians can convert time logs and material records into professional invoices on the mobile app. Your finance team will then review and sync them with QuickBooks before sending the final invoice to the customer.
In addition, technicians can accept mobile payments in the field before they leave the job site. Once you submit the required business information, your teams can process credit card payments and electronic money transfers on-site. Invoice statuses will also automatically be updated to ‘paid.’
Customer Tools
mHelpDesk knows the importance of keeping clients updated on job progress. But the problem is providing status updates by calling, emailing, and texting can be time-consuming.
Not when clients can log in to an online customer portal and access different self-help options. With mHelpDesk, clients can log in with their own username and password, access past service history and billing information, and submit service requests online.
You can share schedules, appointments, and documents through the customer portal so you’re all on the same page. With all communications in one place, you reduce the risk of miscommunication and overlooking important appointments.
The customer portal is easy to set up and can be added to your website, or you can use a standalone web portal via a hosted link.
Reporting
mHelpDesk has various reporting tools that are easy to use and analyze. You can view staff productivity and financial reports on taxes, balances, and revenues in grids as well as bar or pie charts and download them as CSV files for third-party integrations.
Its custom reports also allow you to use all your data and select your timeframes. You can have custom views and save your favorite reports, so you don’t need to create one from scratch each time.
Integrating Other Business Apps With mHelpDesk
mHelpDesk only has three options for integrations: QuickBooks, Google Calendar, and HomeAdvisor.
It integrates with Google Calendar (you can also use multiple Google Calendars) and offers real-time and two-way syncing.
It also plugs right into QuickBooks Desktop and QuickBooks Online, and you have total control of your transaction synchronizations.
mHelpDesk also receives direct lead feeds from HomeAdvisor, a digital marketplace connecting homeowners with service professionals in the area for remodeling, maintenance, and home improvement projects.
mHelpDesk Might be a Good Fit for You If…
- You need an easy-to-use field service management tool with a personalized and guided onboarding process.
- You want a digital command center with customizable features for your business.
- You want a mobile app to access job details, create quotes, plot schedules, and automate communication.
- You want the convenience of accepting customer payments online and through other payment methods.
You Might Not Want to Use mHelpDesk If…
- You want a free trial to determine if it’s right for your business.
- You want transparency around pricing, add-ons, and subscription packages.
- You want more integrations with leading apps and software.
mHelpDesk Cost/Pricing
There’s no published pricing or subscription information on the mHelpDesk website.
However, you can schedule a live walkthrough or one-on-one demo with an mHelpDesk product specialist. They’ll answer any questions about mHelpDesk’s cost, features, and how mHelpDesk will work with your business.
CHEAPEST TIER |
COSTLIEST TIER |
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User Cost |
By request |
By request |
mHelpDesk Reviews
If you look up mHelpDesk reviews online, you’ll find the Android app only has a 1.9 rating from over 500 user reviews. Its iOS app has a slightly higher rating of 3.5 from over 180 reviews. It received its highest rating of 4.3 from over 800 reviews on Capterra.
We shared some reviews below to help you determine if it’s the right software for your business.
iOS user cjwjkllchwb gave it a one-star rating because of persistent app issues on iPhones and Android phones, with no fixes offered by tech support.
Do not use ⭐
This app is a waste of time and money. I have sent screen recordings to tech support and they still can’t fix the issues. Our techs with iPhones and Androids are having multiple issues. App crashes all the time. Items take forever to populate. Scope of work deletes itself in the middle of your report. I have finally talked my boss into getting a different program. I have never had this many problems with an app before. I have been using different apps for over 15 years, and this is the worst. I have used better-performing apps on old Blackberrys that worked better. So disappointing.
It’s also a one-star rating for Android user M Bennett, who finds it annoying to be asked repeated questions about going offline.
⭐
This is the biggest garbage app. A two-year-old must have made this app. If only the company I work for would use something better. Someone needs to rewrite this app, and no, I don’t wanna go offline like it asks me a billion damn times.
A five-star Capterra review shared how mHelpDesk streamlined their daily tasks and schedules. They also liked its user-friendly interface, scheduling, and invoicing features, just to name a few.
Streamlined daily tasks and schedule ⭐⭐⭐⭐
Pros: Some features can streamline your daily tasks, like scheduling, routing, and invoicing, which are particularly beneficial for field service businesses or IT services. It has a user-friendly interface, and its scheduling capabilities are efficient enough to enhance our overall user experience.Cons: Some areas of improvement can be the reporting (need more in-depth offering of analytics and insights), the import/export (we had errors leading to data loss during the process), and the pricing structure (lack of volume discounts).
Our Score (and Why We Chose It)
mHelpDesk has robust field service management features to make daily operations more efficient. However, it’s not a perfect solution and falls behind certain categories.
Considering its strengths and weaknesses in our research and discovering its pros and cons from other users, this is how we scored and rated mHelpDesk.
Alternatives to mHelpDesk
Picking the right software for your business can spell the difference between hours saved weekly on manual tasks and chaotic daily operations.
If mHelpDesk isn’t the best fit for your business, here are some alternatives.
14-day trial with no credit card required
14-day trial with no credit card required
14-day trial with no credit card required
Free demo only
Free trial available, but must contact sales
Final Thoughts
If your goal is to reduce your administrative tasks using an intuitive tool that’s also easy to set up, mHelpDesk is an excellent option. It can automate scheduling, client communication, estimating, billing, and more.
While it’s suitable for field service management businesses of any size, the subscription cost may be prohibitive for small or new companies.
There are similar field management software solutions designed for the construction industry with more straightforward pricing plans, like Workyard.
With its user-friendly interface and powerful mobile app built for field construction teams, you can perform various tasks easily and efficiently anywhere.
Learn more about how Workyard can improve your workforce management, job tracking, and operational efficiency. Or you can try it for free for 14 days with no credit card required.
mHelpDesk is field service management software designed to help businesses streamline their operations. It is cloud-based, making it accessible from any device with internet access. It’s user-friendly and easy to set up, with personalized onboarding and data migration support available.
It’s important to note that mHelpDesk does not readily make its full pricing details available online. Interested businesses are typically encouraged to request a free demo or contact mHelpDesk directly to get accurate pricing information tailored to their needs.
Here are mHelpDesk’s key features and capabilities:
- Automation: It automates various aspects of field service operations, including customer contact, scheduling, communication, billing, and everything in between.
- Customer management: Provides tools for managing customer information and interactions.
- Scheduling and dispatch: Offers features for scheduling jobs and dispatching technicians efficiently.
- Invoicing and billing: Includes capabilities for creating quotes, invoices, and managing payments.
- Mobile app: Field technicians can access job information, make estimates, and manage schedules from anywhere using the mHelpDesk app available on iOS and Android.
- QuickBooks integration: Integrates with both QuickBooks Online and QuickBooks Desktop for accounting purposes.
- Offline mode: Technicians can keep using the app in areas with no cell reception or internet connection.
- Reporting: Provides tools for generating various reports to gain insights into business operations.
- GPS tracking: Enables real-time location tracking of field technicians for improved efficiency.
To use mHelpDesk effectively, follow these steps:
- Set up your account: Start by configuring your company information, adding users, and customizing settings to match your business needs.
- Learn the basics: Familiarize yourself with mHelpDesk’s core features, including customer management, job creation, scheduling, and invoicing.
- Manage customers: Add and organize customer information in the built-in CRM system.
- Create and manage leads: Use the lead management features to track potential customers and convert them into jobs.
- Set up staff: Add your team members and assign roles and permissions.
- Create estimates: Learn how to create and send estimates to customers.
- Manage jobs: Add new jobs, assign technicians, and track job progress.
- Schedule appointments: Use the calendar feature to manage appointments and events.
- Generate invoices: Create and send invoices to customers for completed jobs.
- Set up payments: Configure payment options to receive payments through mHelpDesk.
- Use automation features: Take advantage of notifications and automation to streamline your workflow.
- Customize forms and fields: Capture specific information relevant to your business using custom forms and fields.
- Create templates: Set up templates for estimates, work orders, and invoices to save time.
- Integrate with QuickBooks: If applicable, set up the QuickBooks integration for seamless accounting.
- Manage price lists: Create and maintain a list of standard parts and services.
- Track equipment: Keep records of customer equipment you service.
- Use time tracking: Enable your team to clock in and out for accurate time management.
- Utilize the mobile app: Download the mHelpDesk mobile app to manage jobs, access customer information, and work on-the-go
Regularly check for new features and updates to maximize mHelpDesk’s capabilities. The software offers various resources, including video tutorials and a help center, to assist you in mastering its features.
