The 9 Best Task Tracking Software Solutions for 2024

Gone are the days when you could let your employees tick off items on handwritten to-do lists.

Task tracking is an integral component of virtually every project-based business, which means you simply need task tracking software.

The right app can help you schedule your employees, assign responsibilities, and track their progress on the daily – if you don’t want to be left behind by more technologically adept competitors.

But with the abundance of choices, finding the best task tracking software can be daunting. If you’re overwhelmed with your options, don’t worry ― we’ll go through the best options for your construction business in this article.

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Top Picks

Below, you’ll find a summary of each app we’ve reviewed, with our scores, each app’s ideal use cases, its pricing, the availability of any free trials or free tiers, and the platforms on which the app is available. Each app has been thoroughly investigated and analyzed for users like you, with pros and cons, key features, integrations, and real user reviews.

Let’s take a look…

EDITOR’S NOTE: We created Workyard – the first app reviewed here – to address issues we encountered while struggling to track and manage construction payrolls for over 700 workers in over 50 construction businesses. We built the Workyard app from the ground up to support construction companies like yours, with industry-essential features like the industry’s most accurate time clock app with GPS and geofencing, intuitive contractor scheduling, construction cost tracking tools, and more.

Learn more about how Workyard works on our main website, or sign up for a 14-day free trial today to see what Workyard can do for your business.

Track tasks, worker time, and more with Workyard

See how it works

Scoring

Key Features

• Real-time updates with team members and customers

• Daily reports on operational progress from the job site

• Timeline view of projects for customers with photos and videos

• Online change orders with photos, videos, audio, and descriptions

• Delay or overage reports on the technician mobile app

• Work order and project management tools

• Field technician productivity tools

Highlights

ServiceTrade’s project management software streamlines business operations while allowing you to see the latest status, costs, and revenue to ensure projects are on track. You can also track project details such as materials, parts, schedules, and labor utilization.

ServiceTrade helps keep your customers informed through project and budget reports. In cases of project overruns, you can send change orders with photos, videos, audio, and descriptions to customers. The budget will be automatically updated as soon as the customer approves the change order.

Technicians have access to the work order queue to track high-priority tasks. They also have a mobile app for all work orders and customer information.

If any major issues result in delays or overages, technicians can document the problem in the mobile app so project managers can act accordingly and keep the project on track.

Reviews

ServiceTrade received its highest rating of 4.6 on Capterra from over 300 reviews. However, it only registered a 2.6 rating on the App Store and a 2.3 score on the Play Store, which may be due to the glitches mobile app users report experiencing.

For iOS user Shaunbelievable, the app works well. But there’s always the problem of bugs

iOS Review:

Needs work, but overall..? ⭐⭐⭐ 
“There are always a lot of bugs on the app. But for the most part, it works well – if you have patience and know how to work around its difficulties.”

Android user Randy Parker has the same experience with the mobile app, calling it the glitchiest app he’s ever used for work.

Google Play Review:

⭐ 
“Good idea for an app. Terrible execution on ServiceTrade’s part. Probably the most glitchy app I have ever used for work.”

Keith A. gave ServiceTrade a five-star rating because of its sales and quote integration with their service and implementation delivery. However, he noted that the onboarding process could have been less confusing.

Capterra Review:

“ServiceTrade is our customer service department ⭐⭐⭐⭐⭐ 
“ServiceTrade allows us to integrate our sales and quoting with our implementation and delivery of our services seamlessly to our customers. But the onboarding could have been a little more clear with how we should set up our assets with our recurring services. We had to make multiple attempts at getting the assets set up correctly in the beginning.”

Pricing

Scoring

Key Features

• Standardized ‘on my way’ text messages on the mobile app

• Job forms, checklists, instructions, and photos

• Team clock-in and clock-out from anywhere

• Location timers for automatic time tracking

• GPS tracking for location and progress updates

• Integrations with top business apps and software

Highlights

Service business scheduling software like Jobber lets you schedule and dispatch jobs and keep track of important client details, whether in the field or the office.

You can get notified of new online bookings or schedule a technician visit directly in your calendar. Jobber’s customizable calendar lets you choose from different views to see your team members’ schedules and availability and adjust schedules easily by drag-and-drop.

Visits recorded on the map also generate the fastest and most efficient route. You can assign new jobs to technicians closest to the site based on their GPS locations. Jobber’s push team notifications ensure everyone is updated on new job assignments or changes.

To keep your customers informed, you can share “on my way’ texts and appointment details. The two-way text messaging feature between customer and technician is also stored in Jobber for easy reference.

After the job is done, Jobber sends automated follow-up messages for feedback and reviews or simply a thank you to customers.

Reviews

There’s no shortage of Jobber reviews online. It has the highest rating of 4.8 and the most reviews on the App Store. It also has solid scores on the Google Play Store and Capterra. See some of the user reviews below.

For iOS user McGillzb, Jobber is worth every penny and deserves a five-star rating. Switching to Jobber after using Google Sheets and QuickBooks streamlined their backend admin team operations.

iOS Review:

“Worth every penny ⭐⭐⭐⭐⭐ 
Before bringing on Jobber this year, we ran our lighting business off of Google Drive sheets and Quickbooks to stay organized with client information. It’s insane how much time we wasted going back and forth between five or six different spreadsheets to answer even the simplest questions.
Now everything is streamlined for not just the backend admin team but for our employees and clients as well. Think we’ve actually saved money by paying for Jobber since it’s made the entire process so much faster, from requests to quotes to jobs to invoicing… so much less wasted labor hours and frustration.”

Craig Crist’s three-star rating for the Android app is pretty detailed. He mentioned his issues with the new update showing the oldest jobs in his recent jobs and being unable to run through approved jobs. He also noted problems with change orders and progress payments.

Google Play Review:

⭐⭐⭐ 
“New update is pretty annoying for management. Recent jobs show my oldest jobs in order. I can’t run through all of my approved jobs anymore. It feels like I became an employee of my own company with hardly any access to everything. App is basically good for clocking in and out and hitting the directions button. I would like to see full usability. Doing bids easily. Editing jobs easily. Change orders are clunky. Progress payments are impossible without making an invoice early. Web works good.”

Martin D. likes Jobber’s flexibility as it allows their business to customize their service.

Capterra Review:

Great software ⭐⭐⭐⭐⭐ 
Its flexibility to our multi-trade business allows us to customize each and every type of service, from regular window cleaning to one-off big construction projects.”

Pricing

Scoring

Key Features

• Appointments, communications, and payments in one view

• Online appointment scheduling

• Automated customer reminders

• Integration with favorite apps and tools

• Secure online document storage

• Online reviews, ratings, and feedback management

Highlights

The Thryv Command Center is the communication platform available in Thryv’s free and paid plans. It offers a centralized inbox, a dedicated business line, phone and video calls, team chat, and transcribed voicemail, all features that make tracking tasks and job progress easy and organized. Meanwhile, the Thryv Business Center offers essential tools for your business’s day-to-day operations.

This software provides schedules and calendars, a customer database, estimates and invoices, online document storage, and online payment processing. These tools help you schedule and dispatch jobs efficiently to complete the work quickly and get paid ASAP.

The Thryv Marketing Center is focused on marketing and advertising campaigns to help your business boost its online presence and connect with customers.

Thryv helps your business become more visible online and attract client inquiries or appointments. Its small business productivity and organization tools can keep your team on time and on track with their assigned tasks.

Reviews

Thryv has the highest rating on Capterra, with an overall score of 4.2. Though its App Store and Play Store scores are not as high, they’re still pretty solid.

OmegaOmega on the iOS App Store gave it a one-star rating, saying it’s been weeks of nightmares using the software because nothing is accessible.

iOS Review:

“Look for ANY other option for your business ⭐ 
Just started an account, and it’s been weeks of nightmare. Nothing works, nothing is accessible, and each time I open a ticket, I get a “we’re still working on it!” Yet they have no issues charging and making customers pay for their software that doesn’t work as advertised. This is exactly what class action suits are made of. The calendaring software is mediocre compared to Acuity or Calendly, and everything in the CRM that was promised to us was false – it’s barely functioning as an address book. Our account rep literally disappeared after our first week…”

But it’s a different experience for Android user Dwayne Kruse, who gave a five-star review, calling Thryv a solid app and tool for businesses.

Google Play Review:

⭐⭐⭐⭐⭐ 
“Solid app and tools for your business. Customer service is excellent and top-notch. I can do almost everything on the app that I can do online. It is well worth my investment. The app is way more than my business needs. It is my right arm. A true, real extension of me and my business.”

Stephen R. O. on Capterra also has a good experience with Thryv, saying it serves their company and customers to the highest potential.

Capterra Review:

THRYV is excellent! ⭐⭐⭐⭐⭐ 
Fantastic overall experience! We now have an up-to-date software that serves our company and our customer base to its highest potential possible.”

Pricing

Scoring

Key Features

• Multi-user and multi-platform scheduler

• Tagging and filtering options for different tasks

• Automatic skills matching and availability checking

• Custom templates and reports

• Timeline, Kanban board, Gantt chart, list, or calendar views

• Integrations with other business software and services

Highlights

This resource scheduler tool can also be a good option for task tracking software as it offers flexible scheduling, planning, tracking, and reporting features.

Schedule it’s drag-and-drop scheduling functionality and built-in skills and availability wizard help reduce planning errors and schedule conflicts. The unlimited tagging feature also allows you to categorize employees, work types, clients, equipment, order status, and payment status.

When scheduling tasks or jobs, you will receive employee availability checks and warnings. You will also receive automatic alerts and notifications on mobile, web, or desktop regarding bookings and job progress.

Reviews

This review from iOS user BozHunter is a few years old, and there may be significant improvements to the mobile app since (or not). But he gave Schedule It a one-star rating because of the slow performance.

iOS Review:

Slow everything ⭐ 
“I tried out this app and it is slow. It’s not just my phone. I tried the app on my work phone, too. It just does not want to process any request I am making.”

Android user Andrea Ballance did not elaborate on her five-star review, only sharing how they use it for planning at work.

Google Play Review:

⭐⭐⭐⭐⭐ 
“Use it for planning staff in our office.”

Cliff G., however, highlighted the different features they love about Schedule It, including the Google Maps integration for providing directions to their engineers and the ease of assigning and checking jobs on the mobile app.

Capterra Review:

“Our focus point ⭐⭐⭐⭐⭐ 
Our engineers always know what job they should be doing through the use of the Schedule It app on their mobile devices. The integration with Google Maps provides them with directions to the job. For our coordinators and office users, the ease of adding jobs with associated notes and the speedy updating of the data is really appreciated.”

Pricing

Scoring

Key Features

• Service Pro Mobile for mobile task tracking

• Task cost and quantity tracking

• Ability to add tasks in quotes and work orders

• Task time, technician performance, and task profitability analyses

• Package tasks in service bill of materials

• Automated standard task charges

Highlights

MSI Data automates employee scheduling and work dispatching. Its Service Pro software works across your entire operation, from assigning, tracking, and analyzing tasks to invoicing and reporting,

The Service Pro Mobile app equips field technicians with real-time job information and navigation to complete the job correctly and on schedule. It also works offline and on smartphones and tablets. Its GPS tracker also allows you to track technician locations, statuses, and availability through the map view and work order list.

MSI Data Service Pro lets you configure, track, and analyze all ongoing tasks. You can also capture all work order details for accurate reports and create a service bill of materials for storing tasks in a work order.

Reviews

There are few published online user reviews for MSI Data, so these overall ratings on the following platforms are inconclusive. However, you can find more reviews on other software sites like Trust Radius and Software Advice.

For iOS user 805Kel, the app only received a three-star rating because of the frustrating syncing issues and problems with uploading and attaching photos to jobs. Although they did find a workaround, it took them almost a year to figure out and fix.

iOS Review:

“Delete appointments before starting work ⭐⭐⭐
We use this to manage our service team for the last year. The biggest frustration has been constant syncing issues and pictures from jobs not being uploaded after closing, even though the app won’t allow you to close the job without attaching pictures. I finally found the workaround. Do not start a job when working on an appointment. You need to delete the appointment before you start the work. In fact, you can’t even hit work started and then attach pictures. Just add the pictures after deleting the appointment. Then, after all have been uploaded, hit accept job, work started, and then close. If you try to attach pictures within an appointment or when you are at work started, the app will give you sync errors. This workaround has saved many frustrating hours of work. Other than that, it’s a decent app. But it took a year to figure this out.”

For one Android user, the one-star rating is because of location permission issues, non-responsiveness, and app crashes.

Google Play Review:

⭐ 
“Quite possibly the most bloated, non-responsive, erroneous, useless, battery-draining app ever created in the history of apps of all time! The company I work for really landed in a ditch by trying to cut corners to save money by implementing this poorly developed app. We will be moving away from it sometime this year, yay. I would give this app negative stars if I could. Stay away from this if you don’t want to waste your time or smash your phone out of frustration after it crashes repeatedly.”

Pricing

Scoring

Key Features

• Easy scheduling and dispatching

• Calendar organization with time, location, and job details

• Real-time technician dispatch board and notifications

• Employee clock-in and clock-out

• Swipe, tap, or chip card payments

• Cash and check payment tracking

Highlights

Housecall Pro’s task tracking features allow you to monitor job progress, employee productivity, and overall efficiency. On the Housecall Pro app and the web portal, you can track the time employees travel to their job assignments and when they start, pause, and finish the job.

You can schedule and dispatch jobs using the calendar, which you can organize with time, location, and job details. It updates technician availability and notifies them when they’re assigned new jobs. You can also share real-time updates from your office or in the field.

Once technicians are en route, customers receive ‘on my way’ texts. There’s also a mobile live chat where customers and technicians can communicate about the job.

Reviews

Housecall Pro received its most substantial ratings on the App Store and Capterra, with overall ratings of 4.5 and 4.7, respectively. We shared some of the user reviews below.

It’s five stars for iOS user Jutmastaflex, who uses Housecall Pro for scheduling and payments.

iOS Review:

Best service management platform ⭐⭐⭐⭐⭐ 
I love it. I do everything on it. Scheduling, payments (pushes to QuickBooks). The only problem I’ve had is it sometimes didn’t push the payment or invoice to QuickBooks, but it was my fault for putting certain characters in the line items. As soon as I learned that, I haven’t had any problems… and their support staff is really great.”

But it’s different for Android user Brian Upesleja. Although it offers good features like informing customers technicians are en route, they can’t respond to the technicians if they forget about the appointment.

Google Play Review:

⭐ 
“Very difficult to tailor to a company’s needs. They provide some cool features, like being able to tell a customer you’re en route. However, it’s very flawed because a lot of our work is tenants and so this feature sends the owner that message. Of course, it only works if that customer was properly entered into QuickBooks prior. Plus, there is no way for the customer to respond back, so if they are running behind or forgot about the appointment, there is no quick way to get that info back to the tech.”

Rayanne W. gave Housecall Pro a five-star rating because it’s easy to use and learn. She also mentioned the top-notch customer support she received.

Capterra Review:

“Excellent ⭐⭐⭐⭐⭐ 
HCP is very easy to use and has a very intuitive layout. Easy to use from day one, and it’s quick and easy for new employees to learn. One of the best things is the customer service. It’s top-notch. They always solve the problem, even if they have to go research and get back to me the next day (and they actually DO get back to me). They also make it easy to contact them with a button on the bottom right of the screen. For other software, I have to scour the internet trying to find out how to contact customer service.

Pricing

Scoring

Key Features

• Intuitive event calendar

• Automated booking confirmations, reminders, and updates

• Text or call appointment verification

• Appointy mobile app

• Detailed reporting and analytics

Highlights

Appointy’s standout feature is its event and activity scheduling capabilities for virtual, hybrid, and in-person events.

You can organize any activity or event and eliminate time-consuming admin work. It also helps reduce your operational overheads and make better, data-driven decisions.

The app’s event calendar keeps an updated record of your activities and events. It can be customized and color-coded. With only a few clicks, you can edit, reschedule, and add attendees.

The Appointy mobile app allows your team to work from anywhere and receive important real-time business updates. You can also manage event and staff schedules on the go. Staff members also have separate logins for more efficient work calendar monitoring.

Reviews

If you must look up Appointy reviews online, we recommend checking Capterra, where there are more newly published user reviews. It also has a few reviews and ratings on the App Store, where it only scored 2.0 for 46 reviews.

Meanwhile, the app doesn’t appear on the Google Play Store, even if an Android version is available.

iOS user lettersea222 is not impressed with Appointy because of how cumbersome it is to edit email addresses in the customer list. Something that this reviewer thought should be a simple thing to do.

iOS Review:

Customer email addresses are hard to update ⭐ 
You’d better hope you enter your customer’s email addresses correctly when you add them to the customer list in the app, as you will not be able to change it later. In a world where people sometimes have to change emails due to various life circumstances, this is ridiculously cumbersome. It’s possible to change every other field of information, but not the email when you edit a customer. This is a tiny feature but a huge hassle. It basically forces you to re-enter them as a customer just for this one piece of information (which is crucial to the entire functionality of the service provided). I’m not impressed.”

Claudia L. gave Appointy a five-star rating for its free plan and its integrations with multiple platforms.

Capterra Review:

“Great software to market your appointments on multiple platforms FOR FREE ⭐⭐⭐⭐⭐ 
There’s a free version. No need to be pressured into upgrading. A team of software developers who help customize the widgets on your website, easy-to-use platforms and there’s an app on the App Store to use. I love the interventions with multiple platforms like Google Analytics, adding a Book Now on Instagram, and especially a schedule directly on Google Business. I also love to automate my daily tasks, and Appointy can connect to Zapier in helping me do so. I completely recommend Appointy.

Pricing

Scoring

Key Features

• Boards, lists, and cards for organizing tasks

• Board, timeline, dashboard, calendar, table, workspace, and map views

• Easy assignment of tasks by adding members to boards

• Due dates, checklists, and attachments for boards

• Integrations with Slack, Gmail, Salesforce, etc.

• Power-ups for social media calendars, CRMs, support ticketing, etc.

Highlights

Trello is visual task tracking software that helps teams manage various projects and workflows. It uses boards to make project management and team collaboration simple and organized.

Once you sign up for an account, you can start creating and customizing boards, assigning tasks to team members, and tracking their progress. You can add team members whether they’re part of your organization or not, making it a good option for businesses working with freelancers or independent contractors.

You can also attach photos, documents, and video links to your boards, set due dates and priority levels, and add checklists and bulleted lists for tasks.

Trello also offers add-ons called Power-Ups to help you customize the app to your needs, from third-party calendars, marketing and social media tools, communication and collaboration functions, HR and operations tools, to analytics and reporting.

Reviews

You can find thousands of reviews for Trello on the App Store, Play Store, and on Capterra. It has consistently solid scores on all platforms, with the highest overall rating of 4.5 on Capterra. Check out some reviews here.

iOS user Gremlin4308 relies on Trello to list personal, family, and work activities. Any changes made sync to all devices, making it like their “filing cabinet” of sorts.

iOS Review:

Love the visual display ⭐⭐⭐⭐⭐ 
“Trello is an intuitive way to make lists. I used to have paper lists, and it was time-consuming to recopy them as things got done. With Trello, I can drag them to a “Done” list, which is a nice reminder of things accomplished. The app is most useful for keeping track of things that are important but not urgent. The task reminders are better in Google Calendar. As I think of something, I can add it to the personal/family/work lists. Then, it’s easier to drag items up and down according to priority. Also helps keep family needs in sync with my spouse, as we can edit the lists on any device, and they all sync. For us, Trello acts as a filing cabinet for what needs to be done at some point.”

AndroidFor Android user Billy Duff, it only deserves two stars because of the constant technical issues he experiences on the web and mobile apps.

Google Play Review:

⭐⭐ 
“I would love to use it, but I can’t even log in on my phone without an infinite spinning wheel. Logging in on the web doesn’t work, either. “Something went wrong” when I try to access Atlassian home, but Trello works fine. This used to be good years ago, but I stopped using it due to constant technical glitches. And two years later, I come back to try again, only to have the same kind of issues. They’ve clearly left product quality in the dust years ago. Invest in a different platform if a new user.”

James C. likes Trello for its ease of use, especially for tracking projects

Capterra Review:

“Great, simple-to-use tool for task tracking ⭐⭐⭐⭐⭐ 
A great tool for task tracking and simpler, single-team projects. Easy to set up and use.

Pricing

Final Thoughts

The best task tracking software depends on business size, project scope or complexity, and other project specifications. Before you take the plunge, it’s critical to thoroughly evaluate any app’s features and weigh its pros and cons to find the best fit for your construction business.

You may find some free task tracking software tailored to your business needs. Many apps offer free features for the basic functions of small businesses and teams.

But if you want something built for the field, check out Workyard. It’s designed to be easy for your field teams and has been battle-tested by over 50,000 workers.

Get transparency over where everyone is. Track work progress and labor costs in real time and reduce the burden of running payroll. Learn more about how Workyard can help your construction business by clicking this link, or click here to sign up for a 14-day free trial!

Our Scoring System Explained

Our 8-part scoring system was created to help you understand the potential value of any software we review simply and fairly.

We created it after reviewing dozens of software products, which we covered in depth, but without providing a direct and simple way for readers to compare products on their merits – without spending a lot of time looking through our articles for the information they needed to make an informed decision.

Every app we review will include Customer Support and Company scores, which we’ll explain in more detail below. Many of the factors reviewed in this article will also be consistent across most (or all) of our software reviews, with some differences:

The 8 factors assessed and their contribution to a product’s overall score may differ slightly from product to product based on various factors, such as the use case we’re reviewing for, the type of business these products are tailored to, and other considerations. However, all reviews will feature an 8-part score, weighted and combined to calculate each product’s overall score.

How We Score Software

All factors in our reviews are scored on a 10-point scale – technically 11 points – from 0-10. However, we only give products a score of 0 if it does not include an essential feature at all, and we try to avoid giving out 0 scores if a product can demonstrate any functionality in line with the specific factor being reviewed.

In general, the 0-10 range translates as:

• 9.0 – 10 – One of the absolute best in its category (amazing).
• 7.5 – 8.9 – Very good, but with some minor issues (very good).
• 6.0 – 7.4 – Mediocre performance with notable shortcomings (average).
• 3.0 – 5.9 – This feature is not ready for prime time (borderline).
• 1.0 – 2.9 – This feature actually makes its product worse (unacceptable).
• 0 – The product doesn’t include this important feature at all.

How We Calculate Overall Scores

The 8 factors reviewed are weighted based on an overall total of 100%:

• Ease of Use: 20%
• Time Tracking Accuracy: 20%
• Scheduling Features: 15%
• Job Tracking: 15%
• Integrations: 10%
• Customer Support: 15%
• Company: 5%

Methodology for Each Factor

Ease of Use

We evaluate a product’s ease of use based on three main considerations:

• How easy is it to set up this app?
• How easy is it for managers to use the backend dashboard?
• How easy is it for frontline workers to use the (mobile) app?

These three considerations cover the main ways you and your team would use the software being reviewed – when you first obtain it, when someone (a manager, executive, team leader, or similar role) needs to use it to manage people, money, data, and other things, and when workers you’re tracking use the app (usually a mobile version of the software designed for frontline and/or field team members) to clock in, clock out, record time worked, or address other day-to-day needs.

Time Tracking Accuracy

Every minute matters when you’re trying to control payroll costs. This factor accounts for various features and common needs in time-tracking apps, such as…

• How accurate or precise is its GPS tracking capability?
• How accurate – and how customizable – is its geofencing feature?
• How accurate is its travel and mileage tracking (if available)?
• Can it automatically clock workers in and out based on the above?
• Can you set and/or restrict rules for clocking in and out?
• Can the app continue tracking workers while offline?
• How easy is its mobile app and/or kiosk for frontline workers?

Scheduling Features

Many construction businesses prefer to manage as many aspects of employee labor activity as possible in a single app, which is why many time-tracking apps also include worker scheduling as a core feature.

When we consider a product’s scheduling features, we look at:

• Its dashboard customizability (daily, weekly, or monthly views).
• Its project-based scheduling and visibility.
• Its real-time updates and notifications for workers.
• Its real-time map views of worker locations for best-fit scheduling.
• Its recurring schedule (copies to subsequent weeks, etc.) functionality.

Job Tracking

This factor helps you understand if the software can also provide insight into specific projects, which is particularly handy when your business deals with many customers or clients who generally need shorter-term work. Effective job tracking typically also includes accurate job costing functionality for construction companies.

We assess several things when calculating a product’s job tracking score:

• Its project-based tracking for multiple projects per day/week/etc.
• Its ability to track multiple / many projects simultaneously.
• Its use of (and your ability to customize) construction cost codes.
• Any built-in job costing views.
• Any integrations for cost coding (QuickBooks etc.)

Integrations

No business can operate on a single app, which is why integrations with other apps and tools are such important aspects of modern business software.

To calculate a product’s integration score, we’ll examine:

• How many native integrations (the simplest connection) does it offer?
• How effective and easy-to-use are its integrations with payroll software?
• Does it have robust data import and export features?

Customer Support

Learning how to use a new app can be frustrating, even if it’s meant to be the most user-friendly app around. That’s why great customer support is so essential when considering which time-tracking app to use.

Customer support scores are calculated based on:

• Live support channels available (phone, email, chat, etc.).
• Live support hours (business hours only, 24/7, etc.).
• The strength of the product’s online help center and/or FAQs.
• What other users say about support in online reviews.

Company

A great company with a highly customer-friendly approach can often make up for shortcomings in their software products – at least up to a point.

When assessing this score, we’ll examine:

• Transparency (easy-to-find pricing, etc.)
• Trial period (duration, feature availability, credit card requirements, etc.).
• Subscription flexibility (contracts, required durations, etc.).
• Ease of cancellation or pausing subscriptions.
• Customer perceptions (online product reviews).
• Website (a minor consideration, but great companies tend to have great websites).

Any questions about our scoring system? Have any suggestions on how we could make it even better? Click here to send us your feedback – we’d love to hear from you!

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