The 6 Best Mobile Field Service Software Solutions for 2024

To successfully manage your construction business and boost profitability, you need to simplify employee tasks, streamline day-to-day operations, and improve communication and customer service.

Instead of manually keeping up with jobs, employees, customers, and expenses, you can make it easy and intuitive with mobile field service software.

Finding the best mobile field service software for your construction business can be daunting, especially when so many options are available. But we handpicked six software solutions to help you narrow down your choices.

Ready to dive in? Let’s get started…

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Top Picks

Below, you’ll find a summary of each app we’ve reviewed, with our scores, each app’s ideal use cases, its pricing, the availability of any free trials or free tiers, and the platforms on which the app is available. Each app has been thoroughly investigated and analyzed for users like you, with pros and cons, key features, integrations, and real user reviews.

Let’s take a look…

EDITOR’S NOTE: We created Workyard – the first app reviewed here – to address issues we encountered while struggling to track and manage construction payrolls for over 700 workers in over 50 construction businesses. We built the Workyard app from the ground up to support construction companies like yours, with industry-essential features like the industry’s most accurate time clock app with GPS and geofencing, intuitive contractor scheduling, construction cost tracking tools, and more.

Learn more about how Workyard works on our main website, or sign up for a 14-day free trial today to see what Workyard can do for your business.

Schedule, dispatch, track, and manage your field team with Workyard

See how it works

Scoring

Key Features

• Work order management

• Automated field service scheduling and dispatch

• Fieldpoint Mobile Pro (field service mobile app)

• Pre-built quote templates

• Service contract, maintenance agreement, and warranty management

• Project and job costing

• Reporting and analytics

Highlights

Fieldpoint’s field service management solutions help midsized and enterprise business operations run more efficiently. It focuses on managing work orders, contracts, subcontractors, and parts and on mobile resource scheduling for companies receiving high call volumes.

Fieldpoint provides real-time mobility on any device, from technician scheduling, dispatching, and routing to workflow automation. You can access cloud or on-premise software applications and integrate your billing, accounting, CRM, inventory, and back office systems.

Its field service mobile app allows you to route and map customer work orders and track tasks, job progress, and expenses. Technicians on site can also take photos, read barcodes, create invoices, and collect customer signatures on the app.

The app also has online and offline capabilities to allow technicians uninterrupted work anywhere, from new constructions to basements.

Reviews

There are only a few published reviews for Fieldpoint on these major review platforms, but it got its highest overall rating of 4.1 on Capterra, contrasted with 2.5 ratings on both the App Store and Play Store.

iOS user TJ-AIG thinks the features of Fieldpoint are good, but the app keeps crashing. The need to uninstall and reinstall is unnecessary overhead work for their technicians.

iOS Review:

“Good features, lacks robustness ⭐⭐⭐⭐⭐ 
We have been using the app for about six weeks with about 15 technicians. Features are good. But the app has been randomly crashing and users need to uninstall and reinstall the app. Some users are not “tech-savvy,” which creates additional unnecessary overhead work to make sure the technicians stay using the app and focused on their work.”

Brandon Costea gave the Android app a one-star rating because it’s just cumbersome to use.

Google Play Review:

⭐ 
“Updated app still doesn’t auto-capitalize when you are typing in any of the fields. This is a basic function found in all software for well over a decade. Update requires MORE button presses to do the same function in the previous version (ex. changing status in an appointment). I constantly have to reset my client profile to get tickets accepted by other techs to drop out of my queue. “Refresh” on the ticket queue doesn’t do it. Overall, a very cumbersome app to use.”

Service coordinator Brennan A. gave it four stars for its user-friendliness, ease of tracking open and closed jobs, and options for creating a paper trail.

Capterra Review:

“Very fast and friendly ⭐⭐⭐⭐⭐ 
It helps me to keep track of what customers we have open jobs with and what jobs have been closed. Makes the job a lot easier. I like that it is so easy to keep track of the jobs that we are working on. I like that there are a lot of options to create a paper trail. It helps when I can go back and check on customer’s questions.

Pricing

Scoring

Key Features

• Team scheduling and dispatching

• Time tracking and timesheets

• Service and project quoting

• Real-time inventory management

• Comprehensive cash flow and operations reporting

• Onsite quotes for preventive maintenance, emergency repairs, etc.

• Add-ons and integrations to your current systems

Highlights

Simpro helps field service professionals with multi-stage project quotations, inventory management, communication, and other business workflows while boosting productivity and profitability. It combines cloud-based software for office workers with a mobile app for field technicians for office-to-field connectivity.

Simpro allows you to schedule and dispatch jobs and track your team members’ hours, locations, and progress.

The app’s real-time inventory management capabilities allow you to see what you have in stock from anywhere. You can also prepare project and service quotations and cash flow and operations reports.

Simpro also integrates with apps and tools your business needs, from workflow, accounting, asset management, and reporting to customer experience, compliance, and documentation.

Reviews

There are few Simpro reviews online, so its overall scores on the following review platforms only give a glimpse of some users’ experiences. Take a look at some of them below.

User jdpenk shared a short review with a five-star rating, saying they can’t imagine running their business without it.

iOS Review:

It’s a game changer ⭐⭐⭐⭐⭐ 
“Can’t imagine running our business without this… awesome.”

Android user Adam gave the app three stars because of the features he’s still waiting to be added, such as a list view for jobs and some sorting filters.

Google Play Review:

⭐⭐⭐ 
Please implement the “sort by tested/not tested” feature that Connect had. That, as well as seeing the jobs in a list instead of a calendar format, are the only things I’m missing compared to the old app.

Brendan L. rated Simpro four stars for its ease of use and customer support. He also mentioned how it’s constantly improving and needs more features.

Capterra Review:

Constantly improving, but still needs some extra features ⭐⭐⭐⭐⭐ 
Overall, it is easy to use, and the customer support is fast and helpful. I would like to see more customization in permissions for viewing and changing data.”

Pricing

Scoring

Key Features

• Real-time location with GPS tracking

• Easy job dispatch

• Drag and drop scheduling

• Customizable quotes and estimates

• Messaging system via text, email, and push notifications

• Job, lead, and workflow management

• QuickBooks, Google Calendar, and HomeAdvisor integrations

Highlights

This mobile field service software aims to improve your business’s job scheduling and dispatching, streamline inventory management, and make customer payments accurate and hassle-free.

mHelpDesk gives you visibility over everyone’s availability when planning your field technicians’ schedules so you can avoid any underbooking or overbooking. For easier scheduling, you can integrate it with Google Calendar and send automated assignment notifications.

mHelpDesk has a web and mobile app for easy communication between employees and clients and for viewing job and customer details. Its integrated messaging system updates everyone through automated text, email, and appointment push alerts.

Reviews

MHelpDesk has the lowest overall rating on the Google Play Store, at 1.9. However, it has a solid rating on the iOS App Store at 3.5. On Capterra, it has over 800 reviews and its highest overall score of 4.3.

For Hence64, the app has good features, but issues with leaving notes on work orders are very frustrating.

iOS Review:

“No notes and have to constantly refresh ⭐ 
Some good features. But after using this for six months, the problems are very frustrating. The customer can view the work orders. But when the contractor puts a note on, the customer cannot see it. One of the most important reasons for this website is to communicate with our customers. And this app makes it more difficult.”

Stanley Peters gave it a one-star rating because of its connection and timer issues, which is not good when time is essential at work.

Google Play Review:

⭐ 
“You used to be able to scroll up and down in “description” and “job notes” areas without the rest of the screen moving. Now, the entire screen moves, making it very hard to read anything in those two areas. Not to mention the timer getting stuck and having to reinstall for connection/timer issues. Not a great experience when time is of the essence on/at your job!”

CaptDarell B., owner of an information technology and services company, gave mHelpDesk five stars for helping their business stay organized.

Capterra Review:

“Field service software for any business to stay organized ⭐⭐⭐⭐⭐ 
Overall, I have had a really good experience. Anytime I have run into a problem, which is not very often, my problems have been resolved in a professional and expedient manner that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.”

Pricing

Scoring

Key Features

• Easy scheduling, routing, and dispatching

• Real-time GPS tracking for service vehicles

• Technician mobile app

• Auto-alerts for job updates, appointment reminders, etc.

• Automatic plan routes

• Estimate and invoice generation

Highlights

Service Fusion is another mobile field service software option that promises to simplify employee scheduling, job dispatching, customer invoicing, and more. Its drag-and-drop scheduler allows you to schedule jobs and assign tasks to your team in the field.

The technician-focused mobile app, meanwhile, gives your team access to job details, service requests, daily schedules, and customer data. Team members can add custom tasks, activity notes, and photos to their job progress status updates, send invoices, collect customer signatures, and process payments to Service Fusion’s tasks in real time.

Service Fusion also keeps a record of customer contact details, estimates, contracts, service history, notes, and communications for quick access in one single location. It automates customer and upcoming payment reminders and keeps staff and customers connected about job updates or changes.

Reviews

Curious to know what users think of Service Fusion? It received a solid rating on the App Store and Capterra, while it only received a 2.8 rating on the Play Store. Check out some of the user reviews we shared below.

PPM Plumbling’s five-star rating for the iOS app is because of the convenience it provides for their technicians, office staff, and customers when it comes to invoicing and payments.

iOS Review:

Owner of PPM Plumbing ⭐⭐⭐⭐⭐ 
“Service Fusion has really taken my business to another level. My technicians and office receptionist love this system, as well as my customers. They are so impressed with how they can receive an email of the invoice and pay online at their own convenience.

Andy McNamara only gave it two stars because of uploading issues in the field.

Google Play Review:

⭐⭐ 
“Takes forever to upload in the field. A lot of times, it doesn’t upload at all. Map feature always comes up with a white screen. Picture upload times have increased. Would be nice to have daily hours worked instead of just an in and out time. These issues started with the March update, except for the not uploading at all. That’s been a consistent thing since I first started using this app in mid-2018.”

According to Lexi C., an administrative assistant in a utility company, their onboarding experience with Service Fusion was strenuous. However, the customer support team was helpful in the entire process.

Capterra Review:

Does what we need it to do ⭐⭐⭐⭐⭐ 
Overall, it’s great, especially for what we pay. Compared to our old system, Service Fusion finally helped us catch up with the times. Support mostly calls back seconds from me submitting a callback request. The onboarding was very strenuous for me. But after expressing we needed more help than initially given, they stepped up and helped us further with the process.”

Pricing

Scoring

Key Features

• Team activity management and job progress tracking

• Priority, due dates, and alerts in job assignments

• Issue and incident reporting via QR code or app

• Automated notification workflows

• Collaborative chat timeline

• Customizable analytics dashboard

Highlights

SafetyCulture is mobile field service software that provides essential tools, processes, and knowledge to improve workplace safety and enhance everyday workflows.

It also gives you visibility across your entire operations to gain actionable insights, find new opportunities for change, and implement best practices.

SafetyCulture helps teams accomplish tasks more efficiently through real-time collaboration and digitized processes. You can track the progress of all team activities from one view. Schedule tasks for the right team member and attach detailed job notes, photos, priority, custom labels, and due dates.

You can also digitize checklists, templates, and inspection forms so your team can customize, edit, or fill them out instantly. Workers can attach video captures and photos with annotations to checklists and validate them with time stamps, GPS locations, and signatures.

Reviews

SafetyCulture has earned thousands of reviews and consistently good ratings across three review platforms. Although this is a good sign of its performance, there are also drawbacks you should know, as shared by some of its users.

Julianpcardenas shared his three-star review for the iOS app, saying it constantly crashes because of connectivity problems even though they have no issues with their internet connection.

iOS Review:

“It has a lot of potential ⭐⭐⭐ 
I downloaded this app because our company is in need of a digital inspection form for our team. This seemed like a great app. But unfortunately, it constantly crashes. It says it’s a Wi-Fi/internet problem. But we have absolutely no issue with our Wi-Fi or device data.”

It’s five stars for Android user WrecklessJustin because of SafetyCulture’s audit tools and reports capabilities.

Google Play Review:

⭐⭐⭐⭐⭐ 
“Simple, fast audit tool. I’ve created several different audits for sections of the business and created action plans from the results. Printed report is simple and easy to understand.”

Elvin Joseph L., an HSE specialist in a facilities service company, gave it a four-star rating because it keeps things organized. However, he hopes it will soon introduce more innovation to the software.

Capterra Review:

“Great guide for safety practitioners ⭐⭐⭐⭐ 
Overall, it’s awesome. A great help in my career. Systematically organized, step by step. But maybe someday, it will add more innovation.

Pricing

The Bottom Line

In field service management, efficiency and productivity are key. When service disruptions or last-minute changes occur, you must be able to communicate quickly and efficiently to speed up response times. Having the right mobile field service software can increase communication between your field and office teams and ensure everyone is on the same page.

With some research and an understanding of your business’s needs, you can find the best-fit mobile field service solution. From easy scheduling and job dispatch to real-time field updates, mobile field service software like Workyard has got you covered.

Its accurate GPS time tracker gives you 100% transparency on where your employees are and what your team is working on. You can receive instant updates on work progress and track live labor costs so you don’t run the risk of overspending.

It’s trusted and has been battle-tested by thousands of contractors. So why wait? Sign up for your free 14-day trial today!

Our Scoring System Explained

Our 8-part scoring system was created to help you understand the potential value of any software we review simply and fairly.

We created it after reviewing dozens of software products, which we covered in depth, but without providing a direct and simple way for readers to compare products on their merits – without spending a lot of time looking through our articles for the information they needed to make an informed decision.

Every app we review will include Customer Support and Company scores, which we’ll explain in more detail below. Many of the factors reviewed in this article will also be consistent across most (or all) of our software reviews, with some differences:

The 8 factors assessed and their contribution to a product’s overall score may differ slightly from product to product based on various factors, such as the use case we’re reviewing for, the type of business these products are tailored to, and other considerations. However, all reviews will feature an 8-part score, weighted and combined to calculate each product’s overall score.

How We Score Software

All factors in our reviews are scored on a 10-point scale – technically 11 points – from 0-10. However, we only give products a score of 0 if it does not include an essential feature at all, and we try to avoid giving out 0 scores if a product can demonstrate any functionality in line with the specific factor being reviewed.

In general, the 0-10 range translates as:

• 9.0 – 10 – One of the absolute best in its category (amazing).
• 7.5 – 8.9 – Very good, but with some minor issues (very good).
• 6.0 – 7.4 – Mediocre performance with notable shortcomings (average).
• 3.0 – 5.9 – This feature is not ready for prime time (borderline).
• 1.0 – 2.9 – This feature actually makes its product worse (unacceptable).
• 0 – The product doesn’t include this important feature at all.

How We Calculate Overall Scores

The 8 factors reviewed are weighted based on an overall total of 100%:

• Ease of Use: 20%
• Time Tracking Accuracy: 20%
• Scheduling Features: 15%
• Job Tracking: 15%
• Integrations: 10%
• Customer Support: 15%
• Company: 5%

Methodology for Each Factor

Ease of Use

We evaluate a product’s ease of use based on three main considerations:

• How easy is it to set up this app?
• How easy is it for managers to use the backend dashboard?
• How easy is it for frontline workers to use the (mobile) app?

These three considerations cover the main ways you and your team would use the software being reviewed – when you first obtain it, when someone (a manager, executive, team leader, or similar role) needs to use it to manage people, money, data, and other things, and when workers you’re tracking use the app (usually a mobile version of the software designed for frontline and/or field team members) to clock in, clock out, record time worked, or address other day-to-day needs.

Time Tracking Accuracy

Every minute matters when you’re trying to control payroll costs. This factor accounts for various features and common needs in time-tracking apps, such as…

• How accurate or precise is its GPS tracking capability?
• How accurate – and how customizable – is its geofencing feature?
• How accurate is its travel and mileage tracking (if available)?
• Can it automatically clock workers in and out based on the above?
• Can you set and/or restrict rules for clocking in and out?
• Can the app continue tracking workers while offline?
• How easy is its mobile app and/or kiosk for frontline workers?

Scheduling Features

Many construction businesses prefer to manage as many aspects of employee labor activity as possible in a single app, which is why many time-tracking apps also include worker scheduling as a core feature.

When we consider a product’s scheduling features, we look at:

• Its dashboard customizability (daily, weekly, or monthly views).
• Its project-based scheduling and visibility.
• Its real-time updates and notifications for workers.
• Its real-time map views of worker locations for best-fit scheduling.
• Its recurring schedule (copies to subsequent weeks, etc.) functionality.

Job Tracking

This factor helps you understand if the software can also provide insight into specific projects, which is particularly handy when your business deals with many customers or clients who generally need shorter-term work. Effective job tracking typically also includes accurate job costing functionality for construction companies.

We assess several things when calculating a product’s job tracking score:

• Its project-based tracking for multiple projects per day/week/etc.
• Its ability to track multiple / many projects simultaneously.
• Its use of (and your ability to customize) construction cost codes.
• Any built-in job costing views.
• Any integrations for cost coding (QuickBooks etc.)

Integrations

No business can operate on a single app, which is why integrations with other apps and tools are such important aspects of modern business software.

To calculate a product’s integration score, we’ll examine:

• How many native integrations (the simplest connection) does it offer?
• How effective and easy-to-use are its integrations with payroll software?
• Does it have robust data import and export features?

Customer Support

Learning how to use a new app can be frustrating, even if it’s meant to be the most user-friendly app around. That’s why great customer support is so essential when considering which time-tracking app to use.

Customer support scores are calculated based on:

• Live support channels available (phone, email, chat, etc.).
• Live support hours (business hours only, 24/7, etc.).
• The strength of the product’s online help center and/or FAQs.
• What other users say about support in online reviews.

Company

A great company with a highly customer-friendly approach can often make up for shortcomings in their software products – at least up to a point.

When assessing this score, we’ll examine:

• Transparency (easy-to-find pricing, etc.)
• Trial period (duration, feature availability, credit card requirements, etc.).
• Subscription flexibility (contracts, required durations, etc.).
• Ease of cancellation or pausing subscriptions.
• Customer perceptions (online product reviews).
• Website (a minor consideration, but great companies tend to have great websites).

Any questions about our scoring system? Have any suggestions on how we could make it even better? Click here to send us your feedback – we’d love to hear from you!

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