A No-Nonsense Review of Timeero

Timeero is a work management app designed to track field employees’ time, location, and mileage. It also simplifies admin work through its agile scheduling, attendance tracking, and task management features.

But in a sea of almost similar field service time trackers, what makes Timeero stand out? Answering this question required me to spend hours of research and hands-on testing, leading to an in-depth Timeero review to help you make an informed decision.

In this article, we’ll examine Timeero’s features, pricing, benefits, and drawbacks to help you decide if it’s the right software for your business profile.

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What Is Timeero?

Founded in 2019, Timeero is a workforce management software designed for field service businesses.

Unlike all-in-one field service business solutions, Timeero’s core features focus on tracking the holy trinity of field employee productivity: time, location, and mileage.

By tracking these key metrics, businesses can easily generate accurate payroll reports without getting bogged down in paperwork, reducing the company’s administrative overhead in the process.

Timeero Overview

Timeero specializes in tracking field service businesses’ most precious resource: employee time.

Instead of offering comprehensive business solutions, Timeero has taken on a more minimalist approach. It might continue expanding in the future, but the software offers the following features at the time of publication:

• GPS time clock
• Employee location tracking
• Driving mileage tracking
• Job and task management
• Simple job scheduling

Sign-Up and Onboarding

Timeero’s core offering is its GPS time and location tracker, and its homepage makes it loud and clear by putting it at the top. It highlights the key features it offers so users can understand what it’s all about at a glance.

If you’re a first-time user like me, you have the option to schedule a consultation or sign up for its free trial period.

Clicking the “Start a free trial” button on the homepage led me to a login page, which was a bit annoying. Being a new user and expecting to see a signup page after clicking the free trial button isn’t asking too much – it’s plain common sense.

Anyway, I went ahead and clicked the sign-up link provided. Afterward, I provided my personal and company details, including business name, phone number, and number of employees who will use the app.

Once you’ve successfully signed up, you’ll be welcomed by a quick video summary of Timeero’s features. It provides a good overview but moves too fast to fully understand how to navigate the features.

A virtual walkthrough would have been better. Sadly, other than the video introduction, Timeero doesn’t provide additional onboarding assistance, so you will be left figuring things out on your own.

​​It’s a good thing there’s a progress bar at the top of the page, which is a decent alternative to a product walkthrough. It clearly summarizes the actions you need to complete. The completion percentage is also displayed so you have an idea of how far along you are in the onboarding process.

The Web App Experience

The menu options are stacked vertically on the left side of the screen. The design gives users one-click access to any of Timeero’s main features, making it more intuitive than other software dashboards, where features are often buried underneath the main navigation menu.

Under “Users,” you can add individual users, create a group, or mass import employees using a CSV template.

Each user can be assigned one of three main roles — admin, manager, or employee. You can also set the user’s daily mileage limit and mileage cost per mile, giving you control over how much employees get for mileage reimbursement.

The Company Settings offer various customization options, allowing you to control what features to show and how the team members interact with the app.

You set up geofencing, clock-in/out reminders, overtime rules, driving speed threshold, meal break reminders, and many more.

One thing I’ve noticed with my free trial account is there are no dashboard reports to give users a quick overview of projects in terms of hours or costs incurred. This section would have also been a great place to display upcoming schedules or unassigned jobs so everyone would stay on top of what’s going on.

The Mobile Experience

To gauge Timeero’s mobile app’s performance, I added a test user as an employee. After adding the new user to the web app, an invitation link containing a temporary password was instantly sent to the recipient’s email address.

Clicking the link prompted the user to download the mobile app. The installation went smoothly, and the user successfully logged in using the account email address and assigned password.

Timeero’s mobile app is primarily used by field workers for recording their hours, so the time clock is the first thing the user will see after logging in. Before clocking in, you can select the job assignment you’ll be working on.

If you’re recording your time manually, the app will ask you about the location; otherwise, it will automatically clock you in as soon as you arrive at the geofenced job site.

You can give updates about the job progress by sending notes or photos to the office admin tasked with monitoring field work. However, these features can only work if you’re already clocked in.

Timeero also has a built-in messaging feature. The admin or manager can use the Message Blast feature on the web app to send a private message to an individual worker or a group announcement to everyone. I sent a message to the test user, and the message immediately appeared in the Announcements section of the mobile app.

Based on my experience, Timeero’s mobile app syncs perfectly with the web app.

When I added a new shift or changed the schedule, the employee instantly received an in-app notification. Clock-in reminder through email and mobile app was also sent automatically 10 minutes before the actual schedule. This is the default time for the clock-in/out alerts, and you can easily adjust it by configuring the notification settings.

In addition, Timeero’s timesheet runs simultaneously with the time clock. This means each time clock entry syncs with the timesheet in real time, unlike other time clock software with delayed time-recording capabilities.

More construction companies trust Workyard for time tracking

Discover why

Key Features

GPS Time Clock

Timeero automates attendance tracking with its GPS-enabled time clock. What I like about it is it’s available across all devices, so you can accurately monitor every employee’s hours no matter where they are.

The mobile app time clock allows field workers to clock in and out with a few taps on their phones. There’s also a “Quick Time Clock” in the web app’s timesheet page where workers can clock in and out.

However, you have to jump from one feature tab to another to get to the web-based time clock, which is too inconvenient for field workers on the go. The web app time clock is best used by supervisors who want a quick way to manually clock in/out an employee or group of employees.

Timeero also gives companies an option to set up a tablet kiosk where employees can clock in using their unique PIN codes. Facial recognition can be activated to add a layer of security to the time clock kiosk, preventing time-stealing practices like buddy punching.

I tried using Timeero’s web and mobile time clocks at the same time to see how well they sync. Fortunately, synchronization was on point, with each time clock entry reflecting on the web app timesheet in real time.

Managers can also manually add timesheet entries in case the field workers forget to clock in. However, when I played around with it using a free trial account, there was no bulk editing feature for the timesheet entries.

GPS Location Tracker

Timeero tracks employee location to give administrators a real-time account of where the workers are currently working.

The “Who’s Working” section of the web app provides a map-based team location viewer, making it easy to see at a glance who’s working where and how far apart the field workers are. This enables dispatchers to save time figuring out the field worker nearest the customer’s location who can complete the job at the quickest time.

Timeero’s live location mapping also allows you to display each worker’s breadcrumbs trail. This feature retraces the person’s travel path during the shift, giving you a point-by-point view of the places the employee visited.

Admins can set up notifications to receive real-time alerts each time a worker enters a geofenced project location or whenever they clock out too far from it.

Both location and mileage tracking are optional, and admins can easily activate or deactivate them by going to the Users page in the web app. In addition, Timeero indicates on its FAQ page that the app tracks workers’ locations when they’re clocked in and immediately stops as soon as they’re clocked out.

At an additional cost, Timeero can provide you with segmented tracking, a more detailed visual timeline showing every location where workers stop and how long they stay there. It also records each time the worker goes into driving mode and the mileage spent getting to each destination.

Segmented tracking costs an additional $5 per user, and you have to be on Timeero’s higher plans to access it.

Mileage Tracking

Timeero can also track each worker’s travel time, driving mileage, and routes.

Like location tracking, the mileage tracker is an optional feature. You can turn it on or off for selected workers in the Users section of the web app.

If you’re looking for employee tracking software with great routing capabilities, Timeero doesn’t disappoint. Its suggested mileage feature provides the shortest route to a job site so field workers can get there quickly and save on fuel costs.

On the admin side, Timeero lets you compare the suggested route with the actual route taken so you can clearly see the difference.

Timeero tracks every mile to help ease the reimbursement process. The mileage logs are under the “Time & Mileage” tab, so generating mileage reports containing the total miles and reimbursement costs is straightforward.

Job and Task Management

Timeero allows you to add jobs and tasks on the same page. Under the “Jobs & Tasks” section, you can toggle between Jobs and Tasks depending on what you want to add. You can add jobs or tasks one by one or mass import a list using the provided CSV template.

For each job, you can set up the location address and pin the job site’s exact location directly to the map provided. Optional notification is available if you want field workers to get smartphone alerts reminding them to clock in/out upon arrival or departure.

Timeero also allows users to set up geofence around the job location. Once the geofencing feature is configured, Timeero’s GPS-guided mobile app will automatically clock in/out select employees on arrival/departure from the defined job location.

The tasks are specific activities the workers need to complete for each job. It requires extra effort to switch between jobs and tasks, so I wish there was an option to add a task list directly into jobs.

Also, jobs can only be scheduled in Timeero’s scheduling calendar, so it would have been better if users were allowed to add a checklist of tasks directly to each scheduled job to save space.

Employee Job Scheduling

Timeero’s scheduling calendar is basic at best. It contains nothing I haven’t seen before in other time-tracking software.

I appreciate Timeero’s use of a visual calendar to streamline scheduling. It’s a more familiar interface than other formats, which can require a serious learning curve.

The drag-and-drop interface is also worth noting, as it enables users to quickly reschedule jobs with zero manual entry. With each job added or updated, workers always get real-time notifications to ensure everybody is on the same page.

Depending on your preference or the company policy, you can allow workers to accept or decline a shift. You can also configure the schedule settings to allow employees to have overlapping schedules or to see who among their co-workers is also assigned to the same job.

However, employee control over schedules stops here.

Timeero doesn’t have any feature allowing employees to swap schedules with each other, which is understandable as you normally find features as advanced as shift trading in specialty employee scheduling software like Deputy and When I Work.

Adding a new job schedule is quite easy in Timeero. Click on any date and provide details like the date, time, and workers you’ll assign it to.

If it’s a maintenance job, you can set the schedule to repeat according to your preferred frequency (weekly, every two weeks, etc.). Once the repeat mode is activated, Timeero will automatically populate the calendar with the schedule.

Editing scheduling entries was quite effortless, although I was initially lost on which button to click. Instead of “Edit,” Timeero only has the “Update” button in each scheduled job. Click this to revise the schedule, then click the “Publish” button to apply the changes.

Color coding is also available in Timeero’s scheduling tool. This allows users to assign colors to specific schedules to categorize them easily.

However, there’s no option to add labels to these colors, so it’s too easy for workers to forget which color is for (I’m sure it’s much worse if they’re color blind).

Integrating Other Business Apps With Timeero

Timeero integrates well with popular accounting and payroll software like QuickBooks and Gusto. As of this writing, it offers integrations with 13 business apps.

Integrations are free (except for ADP), and connecting with these apps only requires a few clicks.

Although Timeero’s native integrations are limited, there’s a workaround. Through Zapier, you can connect the app to over 2,000 other apps.

Zapier can automate a lot of tasks if the right triggers are set. For instance, I created a ‘zap’ which allowed new mileage entries from Timeero to be automatically added to Google Sheets. Another ‘zap’ allowed new schedules to be added to Google Calendar as events. Both automations worked perfectly.

Of course, Zapier isn’t a great substitute to offset Timeero’s limited out-of-the-box integrations.

If you want to connect Timeero with your favorite apps that aren’t included in its Integrations page, you can use its public API. However, this flexibility comes at a cost, as API access is only included in Timeero’s most expensive plans.

Timeero Might be a Good Fit for You If…

Timeero empowers you to control labor costs by tracking three metrics easily inflated in the field: time, location, and mileage.

The core features perform well, in my opinion, but there are more specific things you can love about Timeero.

Consider using Timeero if:

• You want an easy-to-use app
• You want access to 24/7 phone and email support
• You want a time clock with an automatic clock in/out feature
• You want a company timesheet updated in real time
• You want an offline-capable time clock app
• You want automatic suggestions on the shortest route to a job site

You Might Not Want to Use Timeero If…

Like any other software, Timeero comes with a few flaws. Some of these drawbacks may be dealbreakers, while others you can learn to tolerate in exchange for using Timeero’s tracking features.

Whatever the case, you might consider looking for alternatives if:

• You want a detailed product walkthrough during onboarding
• You want to be able to edit multiple timesheet entries in bulk
• You want a detailed breakdown of worker’s mileage and locations, even on a basic plan
• You want a time tracker that easily integrates with a lot of business apps

More construction companies trust Workyard for time tracking

Discover why

Timeero Cost/Pricing

All of Timeero’s core features – time, location, and mileage tracking — are available across its three plans.

The Basic plan is a great starting point for field-based businesses with up to 10 users. At $4/mo. per user, this plan provides tools to keep an eye on your workers while in the field and track their mileage for reimbursement as needed.

Once your team exceeds the 10-user mark, you will have to upgrade to the next pricing tier. The Pro plan also comes with tracking features with a nice few additions for a slightly higher price of $8/mo. user.

Pro’s additional features include scheduling, geofencing, job assignments, and payroll integrations, among others.

The Premium plan offers all the features from the previous plans plus several bells and whistles more appropriate for companies with a large headcount.

In addition to the core features, Premium also enables teams to set up a time clock kiosk with facial recognition. It also includes a public API to help you integrate Timeero with more business solutions and ensure HIPAA compliance for healthcare businesses.

Segmented tracking is also available for Pro and Premium users, but only as an add-on service with a starting price of $5/user. This feature is basically a visual timeline detailing every location the worker visited and the mileage spent with each travel. The breakdown also includes total driving time and total time spent on each location.

Segmented tracking offers so much value that it would have been better if it were incorporated into all Timeero plans. In fact, it’s considered a standard feature in all other workforce management software, such as Workyard.

On the other hand, I also understand why it’s offered as an add-on service. Some businesses with tight budgets often get by with basic features, and Timeero is giving them enough wiggle room to grow without breaking the bank.

Timeero Reviews

The small number of reviews Timeero has earned from different platforms may not be enough to gauge its overall performance, but the detailed feedback from users paints a clear picture of its strengths and weaknesses.

While Timeero suffers from glitches and bugs, especially on its Android app, the software proves customer service is its strongest suit. Here’s where Timeero currently stands in terms of user rating:

By focusing on its core offerings and pairing them with great customer service, Timeero met the expectations of the property management business owner below.

Great time punch app! ⭐⭐⭐⭐⭐ 
We run a property management company and use this app for our maintenance techs. Extremely easy to use. Allows us to track location in real time while giving us accurate mileage readings for reimbursements. Running reports is straightforward and enables us to bill our buildings easily and accurately due to the ability to filter by job site, employees, dates and even by individual tasks. Highly recommend to anyone running a business that requires multiple sites or employee tracking. Customer service is top tier and they’re always eager and quick to assist. Overall very pleased the services offered by Timeero!

Many bugs and glitches dragged Timeero’s rating down for its Android app. The user below details the extent to which this inconvenience negatively affects fieldwork.

⭐⭐ 
I’ve updated the app, uninstalled it, and reinstalled, logged out, and logged back in, but I can’t seem to be able to upload photos. I can add photos from the camera and from the phone, and it says upload successful, however I can’t see the photos. I’m required to upload photos for beginning and ending mileage for work. This app doesn’t work correctly. I need to be able to see the photos on the app, but I still can’t. Please fix it!!

Although the Capterra user below points out a weak point in one of Timeero’s natively integrated apps, this is offset by the great assistance from the company’s customer service.

MS Lafayette ⭐⭐⭐⭐ 
Overall: I am happy overall with Timeero. It is an intuitive platform that has greatly reduced the administrative burden of tracking mileage.
Pros: Customer support is excellent. I spoke with [sensitive content hidden]. via chat and she was incredibly knowledgeable and was able to quickly address all of my questions.
Cons: Integration with Gusto could be improved. Currently the mileage is imported as “Other Expense” rather than being mapped to Mileage. This creates confusion when employees have other expenses.

Our Score (and Why We Chose It)

Rating software isn’t an exact science. Multiple factors must be considered to gauge an app’s quality, but we ultimately chose those that matter most to the end user.

While Timeero’s core features met my expectations, they’re not enough from a field-based business standpoint.

Construction, property management, and field service are among the main industries it serves, but it lacks the toolset to sufficiently support them.

Invoices, estimates, proposals, and price books are just among its missing features, and not having them means users must go to great lengths to integrate their existing systems with Timeero.

I also gave Timeero’s onboarding process a relatively lower score. While signing up was a breeze, the quick video introduction wasn’t enough to give users a memorable onboarding experience.

A virtual walkthrough of its main features with a guided hands-on experience of using them would have left a better impression on first-time users.

Integrations are also Timeero’s Achilles heel. With only 13 business apps you can natively integrate with Timeero, incorporating it into your existing workflow will be a challenge.

Meanwhile, Timeero’s user interface perfectly blends good visual aesthetics with user-friendliness. Both the web and mobile apps are pretty straightforward and intuitive, with no confusing elements to overwhelm the non-tech-savvy users.

Timeero’s customer support is also a strong suit. With 24/7 email and phone support available across all plans, no user will ever feel taken for granted, as evidenced by the positive user reviews.

Lastly, Timeero’s transparent pricing shows there’s something for everyone. From bootstrapped startups to large businesses on the verge of massive growth, Timeero offers reasonable pricing plans containing the right number of features to meet their current needs.

Alternatives to Timeero

Is Timeero not matching your needs?

With plenty of key players in the competitive space of time tracking, you have great options to choose from. Here are some great alternatives:

Final Thoughts

Timeero may not be all-around workforce management software, but its tracking system delivers on its promise.

Its biggest selling point is the suggested mileage feature, which suggests the shortest path to a job site or customer’s property.

But just like any software, Timeero is still a work in progress.

While it does a great job tracking employees’ time, location, and mileage, it still has a long way to go to become the go-to software for all things field service management.

Is Timeero the best choice for your business?

The in-depth review above should give you a good idea of what it can and cannot do. Should it fall short of your expectations, the list of alternatives can help you hone in on the right software to meet your business needs.

For instance, Workyard beats Timeero by offering segmented tracking not as an add-on but as a core feature on all its plans. Explore Workyard’s more robust GPS tracking features today or sign up for its 14-day free trial to test-drive all its features at no cost.