How to Cancel WhenToWork

To cancel your WhenToWork account, log in as an administrator and navigate to the account settings. Look for the “Account & Billing” section, then select the option to “Cancel Account.” 

Follow the prompts to confirm your cancellation. Be sure to export any data you wish to keep before canceling, as you may lose access to it afterward. 

Follow these detailed steps to cancel your WhenToWork subscription. 

1. Log into Your Account

Start by logging into your WhenToWork account using your administrator credentials. Only administrators have the authority to cancel the subscription.

2. Access Account Settings

Once logged in, navigate to the account settings. This is typically found in the main menu or under your profile icon, often located in the upper right corner of the dashboard.

3. Locate the Cancellation Option

In the account settings, look for a section labeled “Account & Billing” or something similar. Within this section, you should find an option to manage your subscription.

4. Initiate the Cancellation Process

Click on the option to cancel your account. This might be labeled as “Cancel Subscription” or “Cancel Account.” 

5. Follow the Prompts

Follow the on-screen prompts to complete the cancellation process. You may be asked to confirm your decision and provide feedback on why you are canceling.

6. Confirm Cancellation

After completing the cancellation steps, you should receive a confirmation email indicating that your account has been canceled. Make sure to check your inbox for this confirmation.

7. Data Retention

Before canceling, if you wish to retain any data (such as schedules or employee information), ensure you export it prior to cancellation, as you may lose access to this data once your account is closed.

8. Contact Support if Necessary

If you encounter any issues during the cancellation process or do not receive a confirmation email, reach out to WhenToWork’s customer support for assistance.

Important Considerations

No Refund Policy: Be aware that WhenToWork has a no-refund policy for any unused portion of your subscription. Once canceled, you will retain access to the service until the end of your current billing cycle.

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