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The 7 Best Field Service Apps for 2025

Looking for a field service app for your construction business? We’ve reviewed 7 of the best apps on the market to help you!

Luis Batongbakal
Luis Batongbakal
Last updated: 10 min read
Field service scheduling with calendar weekly view of all tasks in Workyard's web app

When you’re managing field employees spread out in different locations, relying on spreadsheets, annoying group texts, and endless phone calls just won’t cut it. Field service apps provide a better, more efficient way to coordinate your field crew so you’re always on top of where and when jobs are done and how long they take.

In this article, we’ll help you find the best app for field service designed to streamline tasks unique to businesses like yours.

Top Field Service Apps at a Glance
Our score
9.1
4.5
5.6
Best for
Construction and field service businesses
Businesses in the medical and energy industries
Businesses in the healthcare and manufacturing industries
Pricing
Starting at $6 / mo. per user + $50 / mo. company base fee
Contact sales for pricing
Starting at $50 user/month
Our score
9.1
Best for
Construction and field service businesses
Pricing
Starting at $6 / mo. per user + $50 / mo. company base fee
Our score
4.5
Best for
Businesses in the medical and energy industries
Pricing
Contact sales for pricing
Our score
5.6
Best for
Businesses in the healthcare and manufacturing industries
Pricing
Starting at $50 user/month

How our scoring system works

linksVector 1. Workyard

Features Pricing Pros and Cons Ratings and Reviews

In a nutshell

Unlike generic business management software, Workyard’s field service app is built for on-site (not desk-based) teams. Even if your team is spread out in multiple location, you can coordinate everything through Workyard’s GPS time tracking, live crew visibility, real-time job costing, and simple drag-and-drop scheduling.

By streamlining coordination, Workyard helps construction, field service, and property management businesses stay organized and in control of job expenses.

Key Features

  • Precise GPS time tracking and geofencing
  • Simplified job costing
  • Streamlined payroll processing
  • Robust reporting tools
  • Integrations with key construction apps

Our Score

9.1
Full scoring breakdown →
Start a free trial today Book a demo

Smart Scheduling That Updates Crews Instantly

When your lead tech calls in sick before sunrise or a last-minute emergency comes through, you don’t have time to play phone tag or scroll through spreadsheets.

With Workyard’s drag-and-drop scheduling, you can reassign jobs, adjust timelines, and send instant updates to your crew’s phones—all before you finish your first cup of coffee. Whether you’re running HVAC service calls, plumbing repairs, or multi-phase construction projects, this field service app makes scheduling changes feel effortless (even when the day isn’t).

Use the team calendar to assign tasks in no time. Use the team calendar to assign tasks in no time.
Monitor team locations live with a single map view. Monitor team locations live with a single map view.
Follow task updates with all notes in one place. Follow task updates with all notes in one place.
Organize work by team member or project with custom tags. Organize work by team member or project with custom tags.
Communicate new tasks to your team instantly with push notifications. Communicate new tasks to your team instantly with push notifications.

Everything you need is on one screen: who’s clocked in, where they are, and what’s already on their plate. You can quickly filter by employee, team, location, or project and assign the right tech for the job.

The moment you make a change, your team gets a notification with the new address, task notes, and time window, eliminating back-and-forth phone calls.

What Workyard’s Scheduling Tools Offer:

  • Drag-and-drop calendar to assign jobs by worker, time, or job type instantly
  • Instant mobile updates that notify field crews the moment a schedule changes
  • Create recurring schedules for repeat maintenance or service tasks
  • Bulk-edit jobs to quickly update multiple assignments at once
  • Attach task notes, checklists, and photos to clarify job requirements

EDITOR’S NOTE: We created Workyard – the first app reviewed here – to address issues we encountered while struggling to track and manage construction payrolls for over 700 workers in over 50 construction businesses. We built the Workyard app from the ground up to support construction companies like yours, with industry-essential features like the industry’s most accurate time clock app with GPS and geofencing, intuitive contractor scheduling, construction cost tracking tools, and more.

Learn more about how Workyard works on our main website, or sign up for a 14-day free trial today to see what Workyard can do for your business.

Precise GPS Time Tracking and Geofencing

When your day is packed with job site check-ins, urgent reschedules, and calls from customers asking where the crew is—you don’t have time to chase down timecards or guess if someone really showed up on time.

Workyard’s GPS-powered time tracking takes the uncertainty out of the equation. Every clock-in is tied to a real location, so you know exactly when and where each tech starts and ends their shift.

Geofencing takes it one step further by creating virtual job site boundaries. Workers can only clock in once they’re actually on site—and Workyard automatically logs their time when they enter or leave the zone. No more rounding up hours or dealing with inflated timesheets.

Easily assess hours on daily, weekly & monthly basis. Easily assess hours on daily, weekly & monthly basis.
Filter and group worker hours by time, project and cost code. Filter and group worker hours by time, project and cost code.
See real-time workforce locations and statuses in a convenient map view. See real-time workforce locations and statuses in a convenient map view.
See exactly what happened with detailed GPS timelines and change logs. See exactly what happened with detailed GPS timelines and change logs.
Smart alerts catch errors to save you time and ensure payroll is accurate. Smart alerts catch errors to save you time and ensure payroll is accurate.
Facial detection tech captures clock-in photos to prevent buddy punching. Facial detection tech captures clock-in photos to prevent buddy punching.
Easily clock in/out entire teams and monitor your crew while on the go. Easily clock in/out entire teams and monitor your crew while on the go.

Whether your crews are at one site all day or bouncing between multiple service calls, you get the visibility and proof you’ve always needed.

What Workyard’s GPS Tracking Offers:

  • GPS-based time tracking that verifies clock-ins and outs with real-time location data
  • Geofencing that restricts time entries to actual job sites for payroll accuracy
  • Live crew map so you can see where everyone is—without having to call or text
  • GPS timelines that show exact arrival, departure, and travel times for each job
  • Mobile, desktop, and kiosk options to fit how your crew works in the field

Workyard is more than just a field technician app with a time clock—it’s your built-in accountability system for every hour logged.

Built-in Mileage Tracking for Easier Reimbursements

Manually tracking mileage is a headache—especially when you’re managing a crew that jumps between job sites all day. Workyard eliminates the guesswork by automatically recording the distance your field team travels.

Every mile is GPS-verified, linked to the job, and ready for review when it’s time to reimburse employees or calculate travel-related labor costs.

Monitor employee time by daily, weekly, or monthly periods. Monitor employee time by daily, weekly, or monthly periods.
Group time entries by project, shift, or cost code. Group time entries by project, shift, or cost code.
Track your entire crew in real time with map view. Track your entire crew in real time with map view.
See where and when work happened with precise GPS records. See where and when work happened with precise GPS records.
Get instant alerts to fix timecard errors and keep payroll clean. Get instant alerts to fix timecard errors and keep payroll clean.
Photo verification at clock-in protects timecards from buddy punching. Photo verification at clock-in protects timecards from buddy punching.
Quickly clock in entire crews and stay updated while on the move. Quickly clock in entire crews and stay updated while on the move.

Instead of relying on handwritten notes or post-job estimates, you’ll have accurate data on how far each worker drove and how long they were in transit. This helps keep reimbursements fair, gives you a clearer picture of job costs, and makes sure no mileage—or dollar—goes unaccounted for. It’s one more way this field service application gives you control over the details that impact your bottom line.

What Workyard’s Mileage Tracking Offers:

  • Cleaner records for expense reports and payroll documentation
  • Automatic mileage capture using GPS—no manual input required
  • Mileage linked to each specific job for accurate job costing
  • Simplified reimbursement process with verifiable distance logs
  • Visibility into travel time and fuel-related expenses

Accurate GPS Tracking for Real-Time Crew Visibility

You shouldn’t have to wonder whether someone’s actually at the job site or still grabbing breakfast.

With Workyard’s GPS tracking, you get live, verified location data every time a worker clocks in or out. It builds a detailed timeline of where your crew has been, when they arrived, and how long they stayed—so you’re not relying on guesswork, texts, or after-the-fact explanations.

This level of accuracy doesn’t just help you run a tighter operation—it helps you answer customer questions confidently, resolve billing disputes quickly, and stay on top of crew performance. Whether someone needs help on-site, missed a stop, or spent too much time in transit, you’ll see it in the Workyard dashboard without having to make a single call.

What Workyard’s GPS Tracking Provides:

  • GPS-verified time stamps for every clock-in and clock-out
  • Live map view to monitor job site arrivals and departures in real time
  • Full movement history per worker for clearer job costing and billing
  • GPS trail visibility to verify completed service stops or deliveries
  • Fewer check-in calls thanks to real-time location tracking

Simplified, Real-Time Labor Cost Tracking

Keeping job costs within budget is tough when you don’t have real-time visibility into where labor hours are going. Workyard solves this by tying every clock-in, every task, and every mile directly to a job or cost code. That means you can see exactly how much labor a project is burning through before it becomes a problem—not two weeks later when payroll is already closed.

You can assign custom labor rates, track costs per worker or task, and instantly see which jobs are eating up more time (and money) than expected. This is especially valuable when you’re running multiple crews or phases across sites.

Instead of sifting through timecards or estimating hours, you get real-time job costing that’s accurate, detailed, and built right into your field service app.

What Workyard’s Job Costing Tools Deliver:

  • Labor hours automatically tied to jobs, tasks, and cost codes
  • Custom labor rates by worker, role, or project phase
  • Real-time job costing dashboard that updates as time is tracked
  • Insights into which jobs are staying on budget—and which aren’t
  • More accurate billing and estimating based on verified data

Integrations with Key Field Service Business Apps

Running a field service business means juggling more than just jobs—you’ve got payroll, accounting, estimating, and compliance to keep up with, too.

Workyard takes some of that weight off your shoulders by connecting with the tools you already use. It integrates with top business apps like QuickBooks, Gusto, and ADP, so your time tracking, job costing, and payroll data stay in sync automatically.

Instead of double-entering hours or manually updating spreadsheets, your field data flows straight into your back-office systems. Every hour worked, every cost code, every approved timecard—it’s all ready for payroll or financial reporting without the back-and-forth.

This turns your field service app into a connected hub for the rest of your operation, saving time and cutting down on errors.

What Workyard’s Integrations Support:

  • Direct sync with QuickBooks, Gusto, ADP, and other leading payroll tools
  • One-click exports to Excel or Google Sheets for custom use cases
  • Consistent job costing and labor data across field and back-office systems
  • Accurate, verifiable records that reduce administrative overhead
  • More efficient workflows by eliminating manual entry and reconciliation

Robust Reports You Actually Need

You don’t need a stack of raw data—you need reports that help you make decisions. Workyard gives you access to customizable reports that show exactly how your team is performing in the field, where labor costs are trending, and which projects are draining your budget. The best part is you don’t have to be an Excel wizard to use them.

Whether you want to break down labor costs by project, track daily attendance, or see which crew is racking up overtime, Workyard’s reporting tools give you the numbers in a clean, clear format.

These reports pull directly from GPS-verified time logs and job activity, so the data is accurate and audit-ready. It’s everything you need to keep projects moving and stay on top of your business—all in one field service application.

What Workyard’s Reporting Tools Offer:

  • Custom labor, job cost, and attendance reports you can generate in seconds
  • Filters by job, worker, date, or cost code for pinpoint analysis
  • Export-ready summaries for payroll, billing, or internal reviews
  • Overtime, hours worked, and job progress tracking in one dashboard
  • Audit-friendly logs backed by GPS and real-time timecard data
View More Workyard features View Less Workyard features

Pricing

Workyard offers flexible pricing so you can choose the plan that makes the most sense for your team and the way you work.

Free Trial?

14-day trial with no credit card required

Starter

Annual: $6 / mo. per user + $50 base fee
Monthly: $8 / mo. per user + $50 base fee

Pro

Annual: $13 / mo. per user + $50 base fee
Monthly: $16 / mo. per user + $50 base fee
Start a free trial today Compare plans

Pros and cons

Pros

Precise GPS tracking

Advanced job costing features

Customizable reporting options
Cons

No free tier due advanced GPS features

Field workers need onboarding for GPS tracking

Ratings and reviews

Our score

9
9
9
7
10
10
8
Learn how our scoring system works
4.2/5
4.2/5
4.7/5

On the iOS App Store, Ken M. said Workyard helped them improve time tracking…

Better than most
⭐ ⭐ ⭐ ⭐ ⭐

I just wanted to write this to share that I finally found a time clock app for my company that does something you would expect from all of them. IT WORKS. We were using another app to clock employee hours until out of the blue it started deleting hours. Ended up losing all my information and the company told me there was nothing to do about getting them back. I almost went back to paper but decided to give Workyard a try. We’ve been using it for a few months and it’s been rock solid. It’s been so reliable…

More Workyard IoS reviews →

Randy J. said the Android version of Workyard’s app is “amazing.”

⭐ ⭐ ⭐ ⭐ ⭐

It allows me, as a technician, if I accidentally forget to sign in to a customer, to have proof I was there with the GPS location. It overall makes it easier on management because they can see where all the techs are and, when new customers call in, they’re able to call the nearest tech to pick up more business. Overall, a very needed app for any business that has several techs or employees who are mobile. And it makes tracking hours easy.

More Workyard Android reviews →

In April 2024, project manager Bishop B. said the app has good customer support…

⭐ ⭐ ⭐ ⭐ ⭐

My overall experience on a 1-10 scale is a 10. Customer support was prompt. I look forward to doing more business with you guys… I like being able to track my money, how it’s being spent, what it’s being spent on, what hours are used for, driving hours, and being able to track my employees.

More Workyard Capterra reviews →
Start a free trial today Book a demo

linksVector 2. ServiceMax

Pricing Pros and Cons Ratings and Reviews

In a nutshell

ServiceMax is field service management software that provides a comprehensive suite of tools designed to optimize field operations and improve service delivery.

ServiceMax has many different products, but we’ll focus on their field service app, ServiceMax Go, for this review.

One of ServiceMax’s primary features is its scheduling and dispatching tool. The app allows admins to allocate resources, assign tasks, and manage workloads. Its intelligent scheduling system takes into account technician availability, skill sets, and location, making sure the right person is assigned to the right job.

ServiceMax also provides real-time visibility into field operations. Through its intuitive dashboard, admins can monitor job statuses, track technician locations, and receive updates on task completion.

Another notable feature is ServiceMax’s inventory management system. This tool helps track parts and materials, giving technicians the necessary resources to complete their tasks.

Lastly, ServiceMax offers comprehensive analytics and reporting tools. These tools enable admins to generate reports on KPIs, such as job completion rates, technician performance, and customer satisfaction.

Key Features

  • Optimized workforce scheduling
  • Real-time inventory management
  • Comprehensive field service reporting
  • Mobile access
  • Preventive maintenance tracking

Our Score

4.5
Full scoring breakdown →

Pricing

Free Trial?

No.

Subscription Cost

No pricing information available online.
Contact ServiceMax for more information.

Pros and cons

Pros

Detailed asset tracking and lifecycle management

Utilizes AI for predictive maintenance

Extensive mobile features
Cons

Complex customizations not suited for small businesses

Requires significant IT resources and infrastructure

Mobile app has limited offline capabilities

Ratings and reviews

Our score

4
5
6
4
4
5
4
Learn how our scoring system works
1.3/5
2.1/5
4.2/5

An anonymous iOS user said ServiceMax is not intuitive or efficient…

⭐ 
“My employer has had a variety of case management systems over the years. We were told this is the “industry standard…” It’s not intuitive or efficient in any way… We see change over the years and there are typical “growing pains” when starting something new. This is not that. We’re a year into it and it is still by far the worst experience ever…””

Android user Abhishek D. said he struggles using many of the core features…

⭐ 
“This app is overhyped. Many essential key product functions are struggling in this app, like synchronization of records, custom SFM actions, and external links. Records roll back to the old value after sync instead of loading the updated record from the server. Full of bugs. Had multiple cases with ServiceMax, they still cannot pinpoint the issue.”

Solution Architect Greg B. said the custom code delivered to his business by ServiceMax was not up to par…

⭐⭐⭐⭐ 
“The negative point of Servicemax is resource hunger. The package, when installed in Salesforce, seems to take up a large amount of space. The custom code delivered in our implementation (by Servicemax or their trusted partners) was not the best commented, so it was difficult for a programming novice to amend for code coverage purposes.”

linksVector 3. Microsoft Dynamics 365

Pricing Pros and Cons Ratings and Reviews

In a nutshell

Microsoft Dynamics 365 Field Service is a component of the larger Microsoft Dynamics 365 suite, which integrates CRM and ERP capabilities into a single platform. This integration allows businesses to leverage the full range of Microsoft tools, including Office 365, Power BI, and Azure.

One of Dynamics 365 Field Service’s standout features is its advanced scheduling and dispatching capabilities. The platform uses AI-driven scheduling to optimize resource allocation, assigning technicians to jobs based on skills, availability, and proximity.

Real-time tracking and monitoring are also notable strengths of Dynamics 365 Field Service. The platform provides real-time visibility into field operations, allowing managers to track technician locations, job statuses, and inventory levels.

Dynamics 365 Field Service can also connect to IoT-enabled equipment, allowing for predictive maintenance and proactive service. This capability helps in identifying potential issues before they become critical.

Customer engagement tools are robust within Dynamics 365 Field Service. The platform integrates seamlessly with Dynamics 365 CRM, providing a comprehensive view of customer interactions and service history.

However, Microsoft Dynamics 365 Field Service can be complex to implement, particularly for businesses that are not already using the Microsoft ecosystem. The initial setup and customization require a significant investment of time and resources.

Additionally, the cost is high for smaller businesses, as the platform is geared more towards medium to large enterprises.

Key Features

  • Advanced scheduling and dispatch
  • Integrated asset management
  • Real-time work order tracking
  • Predictive maintenance capabilities
  • Comprehensive reporting and analytics

Our Score

5.6
Full scoring breakdown →

Pricing

Free Trial?

30 days

Dynamics 365 Field Service Contractor

$50 user/month

Dynamics 365 Field Service

$95 user/month

Pros and cons

Pros

Integrates with other Microsoft products

Uses AI and IoT for predictive maintenance

Customizable reporting and interactive dashboards
Cons

Requires training and expertise to utilize all features

High licensing costs vs. other field service solutions

Implementation can be lengthy and complex

Ratings and reviews

Our score

5
6
6
5
6
5
7
Learn how our scoring system works
1.8/5
2.2/5
4.4/5

A user on the iOS app store said the app constantly glitches…

⭐ 
“For the amount of money that has been invested into this app it is appalling that the app has as many issues as it does. Almost every time entry I have tried to submit has resulted in me having to redo it because the app freezes and loses all my progress before I even have a chance to save.”

On the Google Play Store, user J. Given also said bugs made the app hard to use…

⭐ 
“Unreliable and flakey. Not reliable enough to be a mandatory business app. Flakes out and has had to be removed and reinstalled twice in a day. Totally dependent on a wifi connection. Newest version is exponentially worse.”

Capterra users don’t have the option to review Dynamics 365 Field Service individually. Rather, all the reviews focus on Dynamics 365 as a whole. Still, manager Cindy G. said the CRM left much to be desired…

Not an ideal CRM ⭐⭐⭐⭐ 
“I don’t feel that Dynamics is the best CRM solution out there by any means. Microsoft is not a CRM provider; they just offer a CRM solution. If given the choice, I would go with a CRM from a provider that specializes in CRM software. Dynamics does not have the capabilities or functionality we need at my organization, but we chose it because it is a Microsoft product and integrates well with other Microsoft products. That being said, the user experience and admin experience are both lacking, and I would not recommend this product to others looking for a robust CRM.”

linksVector 4. Salesforce Field Service

Pricing Pros and Cons Ratings and Reviews

In a nutshell

Salesforce is a CRM platform known for its capabilities in managing customer interactions, sales, and marketing efforts.

Salesforce Field Service, a specialized module within the Salesforce ecosystem, extends these capabilities to manage field operations. It’s tailored for businesses that need to optimize their mobile workforce and enhance service delivery in the field.

One of Salesforce Field Service’s primary features is its advanced scheduling and dispatching system.

This system leverages artificial intelligence to optimize schedules, assigning the appropriate job to technicians. The system considers various factors, such as technician skills, location, and availability, when making its assignments.

Real-time tracking is another significant feature of Salesforce Field Service. The platform provides admins with real-time visibility into field operations, allowing them to monitor technician locations, job statuses, and completion times.

With Salesforce Field Service’s mobile app, technicians can access job details, customer information, and inventory levels directly from their mobile devices.

The mobile app supports offline functionality, allowing technicians to continue working even in areas with poor connectivity. Salesforce Field Service also helps with inventory management.

Integration with the broader Salesforce CRM platform enhances the overall functionality of Salesforce Field Service. This integration allows for a flow of information between customer service, sales, and field operations, providing a unified view of customer interactions and service history.

Key Features

  • Intelligent scheduling and dispatch system
  • Real-time job tracking dashboard
  • Mobile app access for technicians
  • Comprehensive inventory management
  • User-friendly customer portal

Our Score

8.0
Full scoring breakdown →

Pricing

Free Trial?

30 days

Dispatcher

$165 user/month

Technician

$165 user/month

Contractor & Contractor Plus

$50 – $75 user/month

Field Service Plus

$220 user/month

Einstein 1 Plus 

$600 user/month

Pros and cons

Pros

Fully integrates with Salesforce CRM

Uses AI for scheduling and predictive maintenance

Extensive customization options
Cons

Expensive licensing fees

Complex implementation can take several months

Interface can be overwhelming without training

Ratings and reviews

Our score

7
8
7
9
9
8
8
Learn how our scoring system works
4.6/5
3.2/5
4.2/5

iOS user Joe said the app is frustratingly slow…

⭐ 
“App is SLOW. Very, very slow. What would normally be a 20-30 minute job is turned into an hour waiting for the different steps to load. Just yesterday I waited 15 minutes for a service report to be generated so I could get a signature. Talk about a dip in productivity. I cannot believe my company went to this for service over what we had before.”

Android user Tony M. said recent updates to the app have made him miss notifications…

⭐ 
“Ever since the update, I don’t get any notifications for new appointments. This is very troublesome because I don’t notice till the last second on some new appointments. I have to keep looking every five minutes.”

On Capterra, CEO Drew W. said Salesforce Field Service helped him scale his business. He also mentioned the learning curve was steep…

⭐⭐⭐⭐ 
“As with all things salesforce, it is not simple to understand out of the box. Many items are customized, and these are natural adjustments to the users. The implementing company you partner with is critical to getting things off the ground. It also requires at least one individual who is confident enough to tinker in the software and mobile application as small issues arise during implementation.”

linksVector 5. Kickserv

Pricing Pros and Cons Ratings and Reviews

In a nutshell

Kickserv offers a range of features that streamline scheduling, invoicing, and customer management.

One of Kickserv’s primary strengths is its user-friendly interface. The app is intuitive and easy to navigate, which helps reduce the learning curve for new users.

Kickserv also excels in scheduling and dispatching. Admins can quickly assign jobs to technicians based on their availability and skill sets. The calendar view provides a clear overview of scheduled tasks, making it easy to manage workloads and adjust schedules as needed.

Kickserv also allows businesses to create and send invoices directly from the platform, streamlining the billing process. Integration with payment gateways enables customers to pay online, which can speed up the payment cycle.

Customer relationship management is another area where Kickserv excels. The app keeps detailed records of customer interactions, service history, and preferences. The CRM features are particularly useful for managing repeat customers and building long-term client loyalty.

While Kickserv offers features for small to mid-sized businesses, it may not be as comprehensive as some larger, enterprise-level field service management solutions.

For instance, its reporting and analytics capabilities are relatively basic compared to those offered by more advanced platforms. Businesses with more complex needs might find these limitations restrictive.

Another potential drawback is the integration options. While Kickserv does integrate with several popular tools and platforms, its integration ecosystem is not as extensive as some of its competitors.

Key Features

  • Job management dashboard
  • Integrated CRM
  • Comprehensive reporting and analytics
  • Real-time scheduling and dispatch
  • Invoicing and payment processing system

Our Score

6.9
Full scoring breakdown →

Pricing

Free Trial?

Free tier up to 2 users

Lite (5 users)

Annual: $47 / month
Monthly: $59 / month

Standard (10 users)

Annual: $95 / month
Monthly: $119 / month

Business (20 users)

Annual: $159 / month
Monthly: $199 / month

Premium (Unlimited users)

Annual: $239 / month
Monthly: $299 / month

Pros and cons

Pros

Intuitive interface

Includes an integrated CRM

Automated follow-up reminders for clients and staff
Cons

Limited integration options

Reporting and analytics are less advanced

May not scale for large enterprises with complex needs

Ratings and reviews

Our score

7
8
6
6
7
7
7
Learn how our scoring system works
3.1/5
2.8/5
4.4/5

One anonymous iOS user said the app doesn’t work very well for his business…

⭐ 
“I have been a loyal user for over 3 years and while the desktop version is okay, l’d say 3 stars the app is at most 1 star. The app works for us about 30% of the time. It’s glitch city every time you want to use it. Stuff won’t load or it just won’t load right or sometimes like right now I can’t even access the app altogether. And for the record I have the latest iPhone with up to date software and the app is up to date as well—it just literally doesn’t work half the time.”

Android user Aaron E. said the map leads him to the wrong location…

⭐⭐⭐ 
“It’s decent. I like that I can view my schedule, see the times, address but the only thing I do not like is that I can’t set reminders for myself. Also the whole maps thing with latitude and longitude is ridiculous especially today it lead me twice to a wrong address.”

Office Manager Tiffany H. said the mobile app wasn’t user-friendly…

⭐⭐⭐⭐ 
“I mostly suggest the technician app be updated. I have found that 100% of my technicians are great at labor work, but not so great at navigating apps and using phones. Maybe even just offering more education/user guides for techs would help. Also, wish there was more of a way to have intercommunication between departments; assign tasks to office team, to do lists, etc.”

linksVector 6. Odoo

Pricing Pros and Cons Ratings and Reviews

In a nutshell

Odoo is a comprehensive open-source ERP platform that offers a wide range of applications to manage various business functions. Its modular design allows businesses to customize their setup according to their specific needs.

One of Odoo’s standout features is its extensive range of integrated applications.

These apps cover everything from CRM and project management to inventory and accounting. For field service management, Odoo provides tools to handle scheduling, dispatching, and real-time tracking.

The scheduling feature in Odoo allows admins to assign tasks to technicians based on their skills and availability. The calendar view offers a clear overview of appointments, making it easy to manage and adjust schedules as needed.

Odoo’s inventory management system is another key strength. It helps technicians track parts and materials.

However, one of the main challenges with Odoo is its complexity. The platform offers a vast array of features, which can be overwhelming for new users. Initial setup and customization are time-consuming, requiring a significant investment of both time and resources.

Another potential drawback is the cost. While the open-source community version is free, the enterprise version, which offers more advanced features and support, comes with a high subscription fee.

Key Features

  • Comprehensive project management tools
  • Integrated CRM system
  • Real-time inventory tracking
  • Automated invoicing and billing
  • Customizable reporting and analytics

Our Score

6.7
Full scoring breakdown →

Pricing

Free Trial?

Free tier

Standard

Annual: $24.90 user/month
Monthly: $31.10 user/month

Customer 

Annual: $37.40 user/month
Monthly: $46.80 user/month

Pros and cons

Pros

Modular system to add features as needed

Open-source

Highly customizable (many modules and integrations)
Cons

Extensive customizations can be overwhelming

Customer support quality can be unreliable

Initial setup and configuration are complex

Ratings and reviews

Our score

7
8
6
6
7
6
7
Learn how our scoring system works
2.7/5
3.3/5
4.1/5

One anonymous user said they had issues with customer service…

⭐ 
“I see why they get such poor ratings. My first interaction with the human at this company was to tell me that their website charged the wrong amount, and they want to charge double or they’re going to immediately erase everything we’ve done.

To justify it, they said that their terms of service say that you have to pay more unless specified in writing. However, the website did specify in writing exactly how much I was paying.”

Android user also Sean A. was also not impressed with their customer service…

⭐ 
“Terrible customer service. Well, more specifically, very unfriendly and very unhelpful. The pricing, although it says “free,” is misleading. To use any of the features the cost starts over $20 per user per month, per service. Example, “Sales” is one service, “Projects” is one service. For a small business trying to grow, the pricing is unattainable.”

Negative customer service experiences seem to reach across all platforms. Vice President Dayana V. had multiple issues with Odoo…

Cheaper always comes at a cost ⭐⭐⭐
“The customer service is horrible. You have 0 access to people on the phone. It’s ONLY by email. The system doesn’t work with Square. The person who sold me the product did not explain everything correctly to match my business needs. There are glitches with the system that sometimes require an internal Odoo developer to fix. You have to pay for implementation but there is no training based on your company needs. The worst is not being able to talk to someone. You are getting bills that no one can explain the details of.”

linksVector 7. ServiceTitan

Pricing Pros and Cons Ratings and Reviews

In a nutshell

ServiceTitan is a field service management platform designed specifically for home and commercial service businesses.

One of ServiceTitan’s standout features is its robust scheduling and dispatching system. This system allows admins to easily assign jobs to technicians based on their availability, skills, and location.

ServiceTitan excels in customer relationship management. The platform integrates customer data seamlessly, providing a complete view of each customer’s history, preferences, and past interactions.

ServiceTitan also offers comprehensive reporting and analytics tools. These tools provide detailed insights into various aspects of business performance, including job completion rates, technician productivity, and customer satisfaction.

However, ServiceTitan is primarily designed for larger service businesses, so smaller companies might find it overly complex and costly.

The implementation process is time-consuming and may require significant training for staff to fully utilize its features. Additionally, some businesses may need custom integrations, which can add to the cost and complexity.

Key Features

  • Intelligent dispatching system
  • Integrated CRM
  • Real-time job tracking dashboard
  • Automated invoicing and payment processing
  • Comprehensive reporting and analytics

Our Score

7.2
Full scoring breakdown →

Pricing

Free Trial?

No.

Subscription Cost

No pricing information available online.
Contact ServiceTitan for more information.

Pros and cons

Pros

Comprehensive reporting and analytics

Integrated CRM to tracks customer interactions

Automated invoicing and payment processing
Cons

Subscription fees can be prohibitive for small businesses

Extensive features can be overwhelming

Limited offline capability

Ratings and reviews

Our score

6
8
5
7
8
8
8
Learn how our scoring system works
3.0/5
3.1/5
4.4/5

One of the primary issues with ServiceTitan seems to be its syncing issues, as stated by this anonymous iOS user…

App not optimized for mobile⭐
“The company I work for has struggled to find an effective app that suits both technicians in the field as well as office personnel. While this app does provide a decent medium for technicians and offices to enter job details, it is plagued by poor mobile development. Just about every day I struggle with losing a well thought out description of work performed as the app loves to just close the current sheet you attempt to fill out… Currently they are having an issue with data sync where it gets stuck in an endless loop and never syncs.”

Longtime ServiceTitan customer Chuck N. said he also has issues syncing and loading times, despite good internet connectivity…

⭐ 
“Been using service titan for about 10 years now. As of today’s date I’m able to login from one device to another in about 10 minutes of wait time. I’ll have full 5G service or even be connected to Wi-Fi, but somehow still have unrealistic wait times. Always get cloud sync errors, regardless of 5G internet or Wi-Fi. Videos take forever to load, it’s not even worth utilizing that feature.”

Administrative Manager Emily V. said, while the software was beneficial to their company, the communications delays were a hindrance…

⭐⭐⭐⭐ 
“Ideas take a long time to turn into new features. The system will randomly crash and there’s a delay in communication for when the functionality will be restored. The certified admin course is a bit like reading the dictionary to take a spelling test. Some features aren’t where you think they’ll be and there are “hidden” settings that can make large impacts.”

Final Thoughts

All in all, the best construction scheduling software helps contractors and project managers save time and money. The best solutions not only offer workforce management tools but also enable team admins to assign the right person to the right job. Scheduling software also keeps projects moving according to timeline, avoiding delays and unnecessary expenses.

Workyard is trusted by over 10,000 contractors to help them manage scheduling and hit project deadlines. Workyard’s scheduling solutions include a visual and intuitive calendar, multiple job assignments, to-do checklist attachments, job tracking by status, schedule organization by job type and deadline, repeat schedules, and many more.

See how Workyard’s scheduling can help your business or sign up for a 14-day free trial today!

Start a free trial today
Book a demo

Our Scoring System Explained

Our 8-part scoring system was created to help you understand the potential value of any software we review simply and fairly.

We created it after reviewing dozens of software products, which we covered in depth, but without providing a direct and simple way for readers to compare products on their merits – without spending a lot of time looking through our articles for the information they needed to make an informed decision.

Every app we review will include Customer Support and Company scores, which we’ll explain in more detail below. Many of the factors reviewed in this article will also be consistent across most (or all) of our software reviews, with some differences:

The 8 factors assessed and their contribution to a product’s overall score may differ slightly from product to product based on various factors, such as the use case we’re reviewing for, the type of business these products are tailored to, and other considerations. However, all reviews will feature an 8-part score, weighted and combined to calculate each product’s overall score.

How We Score Software

All factors in our reviews are scored on a 10-point scale – technically 11 points – from 0-10. However, we only give products a score of 0 if it does not include an essential feature at all, and we try to avoid giving out 0 scores if a product can demonstrate any functionality in line with the specific factor being reviewed.

In general, the 0-10 range translates as:

  • 9.0 – 10 – One of the absolute best in its category (amazing).
  • 7.5 – 8.9 – Very good, but with some minor issues (very good).
  • 6.0 – 7.4 – Mediocre performance with notable shortcomings (average).
  • 3.0 – 5.9 – This feature is not ready for prime time (borderline).
  • 1.0 – 2.9 – This feature actually makes its product worse (unacceptable).
  • 0 – The product doesn’t include this important feature at all.

How We Calculate Overall Scores

The 8 factors reviewed are weighted based on an overall total of 100%:

  • Ease of Use: 20%
  • Time Tracking Accuracy: 20%
  • Scheduling Features: 15%
  • Job Tracking: 15%
  • Integrations: 10%
  • Customer Support: 15%
  • Company: 5%

Methodology for Each Factor

Ease of Use

We evaluate a product’s ease of use based on three main considerations:

  • How easy is it to set up this app?
  • How easy is it for managers to use the backend dashboard?
  • How easy is it for frontline workers to use the (mobile) app?

These three considerations cover the main ways you and your team would use the software being reviewed – when you first obtain it, when someone (a manager, executive, team leader, or similar role) needs to use it to manage people, money, data, and other things, and when workers you’re tracking use the app (usually a mobile version of the software designed for frontline and/or field team members) to clock in, clock out, record time worked, or address other day-to-day needs.

Time Tracking Accuracy

Every minute matters when you’re trying to control payroll costs. This factor accounts for various features and common needs in time-tracking apps, such as…

  • How accurate or precise is its GPS tracking capability?
  • How accurate – and how customizable – is its geofencing feature?
  • How accurate is its travel and mileage tracking (if available)?
  • Can it automatically clock workers in and out based on the above?
  • Can you set and/or restrict rules for clocking in and out?
  • Can the app continue tracking workers while offline?
  • How easy is its mobile app and/or kiosk for frontline workers?

Scheduling Features

Many construction businesses prefer to manage as many aspects of employee labor activity as possible in a single app, which is why many time-tracking apps also include worker scheduling as a core feature.

When we consider a product’s scheduling features, we look at:

  • Its dashboard customizability (daily, weekly, or monthly views).
  • Its project-based scheduling and visibility.
  • Its real-time updates and notifications for workers.
  • Its real-time map views of worker locations for best-fit scheduling.
  • Its recurring schedule (copies to subsequent weeks, etc.) functionality.

Job Tracking

This factor helps you understand if the software can also provide insight into specific projects, which is particularly handy when your business deals with many customers or clients who generally need shorter-term work. Effective job tracking typically also includes accurate job costing functionality for construction companies.

We assess several things when calculating a product’s job tracking score:

  • Its project-based tracking for multiple projects per day/week/etc.
  • Its ability to track multiple / many projects simultaneously.
  • Its use of (and your ability to customize) construction cost codes.
  • Any built-in job costing views.
  • Any integrations for cost coding (QuickBooks etc.)

Integrations

No business can operate on a single app, which is why integrations with other apps and tools are such important aspects of modern business software.

To calculate a product’s integration score, we’ll examine:

  • How many native integrations (the simplest connection) does it offer?
  • How effective and easy-to-use are its integrations with payroll software?
  • Does it have robust data import and export features?

Customer Support

Learning how to use a new app can be frustrating, even if it’s meant to be the most user-friendly app around. That’s why great customer support is so essential when considering which time-tracking app to use.

Customer support scores are calculated based on:

  • Live support channels available (phone, email, chat, etc.).
  • Live support hours (business hours only, 24/7, etc.).
  • The strength of the product’s online help center and/or FAQs.
  • What other users say about support in online reviews.

Company

A great company with a highly customer-friendly approach can often make up for shortcomings in their software products – at least up to a point.

When assessing this score, we’ll examine:

  • Transparency (easy-to-find pricing, etc.)
  • Trial period (duration, feature availability, credit card requirements, etc.).
  • Subscription flexibility (contracts, required durations, etc.).
  • Ease of cancellation or pausing subscriptions.
  • Customer perceptions (online product reviews).
  • Website (a minor consideration, but great companies tend to have great websites).

Any questions about our scoring system? Have any suggestions on how we could make it even better? Click here to send us your feedback – we’d love to hear from you!

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FAQs
What is a field service app?

A field service app is a software solution designed to help businesses manage their field operations efficiently. It typically includes features for scheduling, dispatching, time tracking, invoicing, and customer management, allowing businesses to streamline tasks and improve productivity. These apps are essential for industries like construction, HVAC, plumbing, and other field service sectors, providing real-time visibility and coordination of mobile workforces.

What is the best free field service app?

Workyard is considered one of the best field service apps with a free trial, offering a comprehensive set of features designed to optimize field operations. With precise GPS time tracking, efficient job scheduling, and seamless payroll processing, Workyard helps businesses improve productivity and streamline their workflows. Its user-friendly interface and integration capabilities make it a valuable tool for construction companies and other field service providers.

How to choose a field service app

To choose a field service app, start by identifying your specific business needs and the features that are most important to you, such as scheduling, time tracking, or CRM. Evaluate different apps based on their ease of use, integration capabilities, and customer reviews. Consider the scalability of the app to ensure it can grow with your business. Additionally, take advantage of free trials to test the app in real-world scenarios and assess its effectiveness before making a final decision.

What is a service technician?

A service technician provides technical services and repairs across various industries like automotive, IT, HVAC, and manufacturing. These professionals may operate within repair shops or visit businesses and homes, performing mechanical repairs and maintenance. Depending on their place of employment, they’ll either work individually or as part of a team.

Typical qualifications: hands-on experience, strong troubleshooting skills, familiarity with mobile tools/apps, flexibility for varying shifts/on-call, and a technical certificate or degree.

Core duties:

  • Field service and customer support

  • Installations, repairs, maintenance, testing

  • Troubleshooting and selecting solutions

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