What Is Field Service?

Field service involves sending professionals to customer locations for installation, maintenance, or repairs. It’s crucial in industries like manufacturing, healthcare, and utilities. 

Activities include installing new equipment, performing preventative maintenance, making emergency repairs, or offering consulting services. The goal is to ensure equipment functions correctly and customers receive the support they need on-site.

These services are not solely focused on equipment but can also include scheduled work by professionals in the field, such as healthcare professionals providing home visits.

Examples of Field Service Activities:

• Installing new equipment purchased by a customer
• Maintenance services to correct existing issues or prevent future problems through routine care; can be corrective (repair and calibration), preventative, or proactive
• Making emergency repairs at the customer’s location
• Disassembling and transporting broken or outdated equipment off-site
• Advising customers on how to maximize the benefits of equipment based on their desired outcomes

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