What Employee Monitoring Software Does Walmart Use?

Walmart utilizes Aware, an AI-powered software platform, to monitor employee communications across collaboration tools like Slack and Microsoft Teams. This software analyzes messages for compliance, harassment, and employee sentiment, helping the company manage workplace dynamics and risks. Additionally, Walmart has patented a technology for audio surveillance at checkout counters to assess employee performance.

Walmart employs various employee monitoring technologies, primarily utilizing a software platform called Aware. This AI-powered tool is designed to monitor and analyze communications among employees across collaboration platforms like Slack and Microsoft Teams. Aware’s software focuses on identifying issues such as harassment, noncompliance, and employee sentiment, while also providing governance and compliance insights.

In addition to Aware, Walmart has patented a specific technology that involves audio surveillance at checkout counters. This system uses sound sensors to monitor interactions between employees and customers, aiming to evaluate employee performance based on metrics like customer engagement and transaction speed. The technology analyzes audio data to generate performance scores, which Walmart views as a means to enhance efficiency and customer satisfaction in its stores.

Overall, Walmart’s monitoring practices reflect a broader trend among major corporations to leverage AI for employee surveillance, raising concerns about privacy and workplace morale. These include the use of employee monitoring systems, scheduling programs to coordinate shifts and track attendance, and timesheet software for small business teams and workforce. 

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