10 Best FSM Software for 2024

This guide features 10 of the best field service management software solutions for 2024. Filter by features and industry type to choose the best fit for you.
5/5
Field Service Management
Contractor Apps
Construction Apps
Time Tracking
GPS Tracking
HR
Work Scheduling
Field Service Management
Contractor Apps
Construction Apps
Time Tracking
GPS Tracking
HR
Work Scheduling

Schedule, Dispatch, & Track Work With Workyard

As technology reaches new heights of innovation, the construction industry must adapt. Field-based businesses in areas like property maintenance and renovation can arguably benefit the most. These businesses heavily rely on planning, scheduling, and swift communication, tasks the newest technology can take to the next level.

So, what exactly is field service management (FSM) software?

FSM software usually comes in mobile app form. It’s a platform where managers and workers can communicate together more efficiently than a traditional email or phone call. Managers can plan the week by assigning tasks to staff with detailed instructions, tracking staff progress, estimating their labor hours, and even tracking their location in real time.

All these features help managers or owners run their service business smoothly without the need for frequent calls, leaving more time for creative tasks.

With that explained, get strapped in as we reveal the 10 best FSM software apps that will elevate your field-based business to unprecedented levels of productivity and performance in 2024.

1

Best All-Around FSM Software

4.3/5

90 reviews

4.2/5

114 reviews

Workyard is a versatile all-in-one FSM app designed to help construction and property maintenance businesses manage their field service operations more efficiently than traditional methods.  

Real-time Performance & Payroll Tracking

The problem with field service businesses is that remote, independently-operating staff can be hard to track and communicate with.

To eliminate this issue, Workyard is packed with many field-friendly features, including GPS location tracking, labor time tracking, job scheduling, real-time reports, job costing, and even payroll integration. Consequently, Workyard lets you know where your employees are, their performance, their estimated payroll, and what they’re doing in real time. 

Enhanced Task Creation

Best of all is Workyard’s enhanced task scheduling system, which lets you select the time, location, and team members for your chosen task and give them detailed instructions through images, notes, and checklists. This significantly improves communication between you and your employees and frees more time for more complex tasks like lead generation and marketing. 

All-in-One Winner

In summary, Workyard is a complete and easy-to-use FSM software app where you can monitor, measure, and communicate with your team all in one place. Although the app is mainly designed for construction and specialty contractors, it also works well with telecommunication and oil & gas businesses.

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2

fieldpoint

Best FSM Software for Enterprises

2.3/5

32 reviews

2.8/5

32 reviews

Fieldpoint is a powerful service management platform compatible with almost all field-service-based industries, including HVAC, IT, security, and even the medical sector.

Optimize & Expand with IoT Technology

Apart from the usual FSM essentials like scheduling, task checklists, and dispatch, Fieldpoint comes with more complex features. One is Internet of Things (IoT) connectivity, which gathers data from your connected applications and devices to enhance various functionalities and services.

Practical IoT tools can monitor your business 24/7, handling everything from customer queries to enhanced security measures, allowing you to expand knowing your supercomputer employee has you covered when the workload increases.

Integrated Accounting & Easy Payments

Fieldpoint offers advanced accounting integrations with software like Quickbooks, NetSuite, and Microsoft Dynamics, reducing time and resources spent on back-office accounting. In addition, the software allows your field-based employees to gather online payments via Stripe, which accepts credit cards.

Secure & Scalable Cloud Hosting

Rather than hiring a whole IT department, Fieldpoint offers its software on cloud-based servers. Fieldpoint will maintain your database by deploying additional databases, updates, and storage space when required while keeping your business information secure and restorable by conducting automatic intelligent backups.

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3

Service Fusion

Best FSM Software for Tracking Your Fleet

4.6/5

1401 reviews

2.8/5

428 reviews

Service Fusion software is excellent for companies looking to track the performance of their field technicians in more efficient ways. Its modern app is explicitly designed for construction-related industries and works with desktop and mobile devices. 

Individual Tracking Cards

Thanks to its modern GPS tracking tech, Service Fusion lets you track your field technicians individually and view their performance on their individual tracking cards. These cards present some important figures, including distance driven, idle time, drive time, and even behavioral alerts like speeding.

Insightful Performance Indicators

Besides tracking each employee individually, Service Fusion compares their results and showcases critical performance indicators in the fleet dashboard.

This feature lets you view which employees have driven the longest distance, the highest average speed, or spent the most time idle. Most importantly, you can compare behavioral patterns to determine which drivers are more likely to have used their work vehicles for speeding, harsh braking, harsh turning, or even unauthorized use.

Unlimited Users

Service Fusion may also be a suitable choice for larger businesses, thanks to their pricing plans. All the tiers allow unlimited users, meaning that even if you have hundreds of employees, you’ll still pay the same price.

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4

service now logo

Best FSM Software for Healthcare Services

4.7/5

1281 reviews

4.3/5

2877 reviews

ServiceNow is designed to empower your field service management experience by enhancing your communication, which benefits your employees and customers. The software works well with many industries, most importantly, healthcare.

Personalized Patient Experience

As we all know, health is personal. That’s why, with ServiceNow, you can create personalized patient portals where your patients can make appointments, refill prescriptions, and request medical records. 

Secure & Integrated Health Records

ServiceNow only gives custom pricing quotations depending on the size and complexity of your company. Although this can be costly, ServiceNow goes the extra step in the healthcare industry by helping businesses integrate with essential electronic health record systems while keeping sensitive data secure with cloud-based hosting.

Vaccine Administration Management

Ever since COVID-19 struck, the healthcare industry has learned the importance of swift vaccine distribution. ServiceNow lets patients log in to a personalized dashboard to review privacy consents, book and reschedule vaccine appointments, complete pre-vaccination questionnaires, and receive notifications on booster doses. On the other hand, your management team can configure vaccine schedules, upload patient data, update records, set up pre-appointment reminders, and more.

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5

Best FSM Software for Customer Experience

3.3/5

1081 reviews

3.3/5

707 reviews

ServiceTitan is a field service management software program with many uses.

Like most FSM software, ServiceTitan offers essential field-friendly features such as dispatch, scheduling, price books, forms, reporting, and a complex mobile field app. This lets you handle everything from a single, easy-to-use platform. Besides being great for field employees and management, ServiceTitan excels in customer experience, a vital part of all service-based businesses.

Two-Way SMS

Younger customers, even some baby boomers, often prefer using more modern forms of communication. ServiceTitan lets you send and receive text messages to and from clients, which comes in handy when confirming appointments, rescheduling appointments, or even answering any questions or general queries your customers have for you.

Automated Reminders

Service-based businesses often rely on recurring clients who need a service done every week, month, or sometimes every year. Unfortunately, many customers are busy, and they tend to forget about servicing dates.

With ServiceTitan, you can send automatic reminders letting your clients know a service is due soon, and they should book an appointment as quickly as possible. This dramatically increases the chances of clients using your service again, increasing your overall revenue.

Real-Time GPS Tracking

Using the newest GPS technology, ServiceTitan tracks the location of your field-based employees and presents it on an easy-to-use interactive map. It’s excellent for analyzing driving performance by viewing the routes your employees take when traveling to a job.

Besides that, ServiceTitan also uses GPS tracking for customer experience. When one of your employees is due to arrive soon, customers can see their location on a map with a detailed estimated arrival time. It’s kind of like Uber!

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6

servicemax

Best FSM Software for Performance Metrics

2.4/5

22 reviews

3.6/5

29 reviews

ServiceMax is another powerful piece of FSM software. It comes equipped with vital features for tracking performance and managing your workforce. This includes scheduling, dispatching, task creation, quotes and estimates, and a helpful field employee mobile app. Perhaps the most impressive area of the ServiceMax software is the insightful performance metrics.

Compare Technician Performance

ServiceMax empowers you with the ability to compare your team’s performance. See how your technicians compare the mean time to complete a job and their first-time completion rates. These metrics allow you to determine which employees are performing well and which ones need to improve.

Average Response Time

With ServiceMax, you can also compare your technicians on their average response time. This lets you determine which employees respond to messages about tasks with the most prompt and which ones may need to check their phones more frequently.

Meaningful Insights

Furthermore, the ServiceMax software also lets you track your workforce on attach rates, contract up times, and repeat visit rates. All these KPIs (Key Performance Indicators) consequently help you figure out your total service revenue and service cost, perhaps the two most important figures of a service-based business. With those figures, you can decide whether your profit margin is high enough or if there’s something you need to change to be more efficient.

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